Frequently Asked Questions

Your grill's serial number and model number, and the contact information for Brinkmann Customer Service, are listed on a silver label found beneath the control panel, on the back of the grill or on the side of the grill body, under the side shelf.

These questions and answers are for your general knowledge, and may not be applicable to your model grill.

Question: Why does my grill not light properly?

Answer: Always follow lighting instructions as listed on the control panel or in this manual. Also check these causes:

•Check natural gas supply.

•Check to ensure all gas connections are secure.

•The igniter AA battery may need replacing.

•Ignition wires may be loose. Remove the battery, inspect the igniter junction box found behind the control panel and connect any loose wires.

•Spark electrode tips may need repositioning. With the gas supply closed and control knob set to the "OFF" position, press the igniter button and have another person watch for the presence of a spark at the electrode tips. The gap between the spark electrode tip and spark receiver should be about 3/16". If the electrode tip needs to be adjusted, bend it to the appropriate gap distance.

•Check that the end of each burner venturi tube is properly located over its gas valve orifice fitting.

•There may be an obstruction in the gas line. To correct this, remove natural gas hose or natural gas fuel line from your grill. Open gas supply for one second to test for obstruction. If no obstruction is present, reconnect fuel line. If the fuel line is blocked, replace with a new hose assembly.

•If an obstruction is suspected in the hose / orifice or gas valves call Brinkmann Customer Service at 800-527-0717.

Question: How and when do I clean the interior cooking components of my grill?

Answer: Use a fiber or brass cleaning brush to clean the interior of the grill, cooking grills, heat distribution plates and grease containers. Never use a wire brush or metal scraper on porcelain-finished parts, as they can scratch or chip the porcelain finish and promote rusting.

Cleaning Stainless Steel Cooking Grills: Wash grills with a mild detergent and rinse with hot water before initial use and as needed. DO NOT use a commercial oven cleaner. For stubborn food residue, use a degreaser and fiber or brass cleaning brush.

Cleaning Porcelain-Finished Cast-Iron Cooking Grills: Wash grills with a mild detergent and rinse with hot water before initial use and as needed. For stubborn food residue, use a degreaser and fiber or brass cleaning brush. Dry immediately using a soft cloth or paper towels.

Cleaning Heat Distribution Plate: Heat distribution plates should be cleaned whenever food or grease drippings accumulate to reduce the chance of flare-ups. Wash heat distribution plates with a mild detergent and rinse with hot water. Use a degreaser and fiber or brass cleaning brush to remove stubborn food residue. Do not use a wire brush or metal scraper on porcelain-finished heat distribution plates, as they can scratch or chip the porcelain finish and promote rusting.

Cleaning the Grease Tray and/or Grease Cup: The grease tray and/or grease cup (some models) should be inspected before each grill use to reduce the chance of fire. Remove grease (a plastic spatula works well) and wash all parts with a mild soap or degreaser and warm water solution.