Cisco Systems 2 quick start If you are upgrading to

Table 7 Supported Upgrade Paths (continued)

If you are upgrading to

Cisco Unified Service Monitor 2.0 on a system that...

Has a licensed version of Service Monitor 1.0 or Service Monitor 1.1 installed

Then do this

1.Order Service Monitor 2.0. The PAK will be shipped to you. When you order, note that licensing for Service Monitor 2.0 no longer limits the number of sensors that can register.

Licensing is now based upon the number of phones being monitored.

2.Use the PAK and the MAC address of the server where Service Monitor 1.0 or Service Monitor 1.1 is installed to register your product on Cisco.com and obtain a license file.

3.If you plan to add Cisco Unified CallManagers to Service Monitor, configure the Service Monitor system to use NTP; see NTP Configuration Notes, page 10.

4.Delete any existing sensor configuration and binary image files from your existing TFTP servers:

–Sensor configuration files include one QOVDefault.CNF file and a QoVMACAddress.CNF file for each sensor.

–The binary image file is SvcMonAA2_24.img.

5.Copy the license file to the server where Service Monitor 1.0 or 1.1 is installed. You will be prompted to supply the license file location during the upgrade procedure.

6.Using the product CD, upgrade to Cisco Unified Service Monitor 2.0. CiscoWorks Common Services 3.0 will also be upgraded to Service Pack 4 (SP4).

7.Install any incremental license files that you have purchased to support additional phones. See Adding Licenses to an Installed Service Monitor, page 6.

8.Complete the tasks listed in Performing Post-Upgrade Configuration, page 24.

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