Cisco Systems 2 specification

Step 5 Select one of the following radio buttons:

•Typical—To install the complete Service Monitor package, which contains Common Services 3.0 with Service Pack 4 and Service Monitor 2.0.

•Custom—To install the complete Service Monitor package and to enter data that is otherwise entered automatically for you.

If you choose the Typical installation mode, the following information will be supplied for you for the Common Services installation: guest password, Common Services database password, Web Server information, and self-signed certificate information.

If you choose the Custom installation mode, you will be prompted to enter the above information during the installation process.

Step 6 Click Next. The Backup Data window appears.

Step 7 Enter or browse to a directory where you want to store data and click Next. The backup starts and a message is displayed while it is in progress. The Select Components window appears.

Step 8 Select all radio buttons and click Next. The installation program checks dependencies and system requirements. The System Requirements window displays the results of the requirements check and advises whether the installation can continue. One of the following might occur:

•If there is not enough disk space for the installation or the minimum required RAM is not available, the installation program displays an error message and stops.

•If your system has less than 4 GB of RAM, but meets the minimum requirement, you can continue with the installation after reading this message:

WARNING: System memory is less than the requirement for Cisco Unified Service Monitor system to support high call volume.

Please refer to Service Monitor documentation for more details and upgrade the memory to at least 4GB if you have high call volume.

•If other minimum requirements are not met, the installation program displays an appropriate message and continues installing.

Step 9 The Summary window appears, displaying the current settings. Click Next. The upgrade proceeds and completes.

Step 10 Click OK on additional messages if they are displayed:

If the system has more than one NIC and more than one IP address configured, you will see this message:

This machine is multihomed. Please update the MULTI-HOME properties section in C:\PROGRA~2\CSCOpx\lib\vbroker\gatekeeper.cfg after the installation is complete.