Before You Begin, Installing Service Monitor

•An Advanced Server with terminal services enabled in application server mode.

•A system with Internet Information Services (IIS) enabled.

•A system that does not have name lookup.

•A system with 2 network interface cards (NICs).

We recommend that you:

•Install Service Monitor on a system that has a static IP address.

•Disable the virus scan software on your system. You can restart it after installation is complete.

Before You Begin

Make sure your system meets the prerequisites:

•Required (or desired) operating system upgrades have been performed.

•Required Windows service packs are installed.

•Required minimum amount (or more) of RAM is available.

Close all open or active programs. Do not run other programs during the installation process.

Installing Service Monitor

Step 1 As the local administrator, log in to the machine on which you will install the Service Monitor software, and insert the Service Monitor CD-ROM into the CD-ROM drive. The Cisco Unified Service Monitor 2.0 Setup Program window opens.

If the CD-ROM is already in the CD-ROM drive and you stopped the installation process to close programs or if Autostart is disabled, click Setup.exe to restart the process.

Step 2 Click Install. The Welcome window appears.

Step 3 Click Next. The Software License Agreement window appears.

Step 4 Click Accept. The Licensing Information window appears.

Step 5 Select one of the following, and then click Next:

•License File Location—Browse to enter the location. For instructions on obtaining a license file, see Licensing, page 4.

•Evaluation Only—You can complete the upgrade and then register the license file later; see Adding Licenses to an Installed Service Monitor, page 6.

Note For instructions on obtaining a license file, see Licensing, page 4.