Cisco Systems 2 quick start Product Alerts and Field Notices, Obtaining Technical Assistance

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Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.

Never use a revoked encryption key or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending any sensitive material.

14Product Alerts and Field Notices

Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field Notices. You can receive these announcements by using the Product Alert Tool on Cisco.com. This tool enables you to create a profile and choose those products for which you want to receive information.

To access the Product Alert Tool, you must be a registered Cisco.com user. Registered users can access the tool at this URL:

http://tools.cisco.com/Support/PAT/do/ViewMyProfiles.do?local=en

To register as a Cisco.com user, go to this URL:

http://tools.cisco.com/RPF/register/register.do

15Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Support website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

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Contents Quick Start Guide for Cisco Unified Service Monitor Supplemental License Agreement Cisco Unified Service Monitor Overview Licensing Licensing Your Product During InstallationUnderstanding Licensing Terms Licensing Terms DescriptionPage Licensing Information Dialog Box Adding Licenses to an Installed Service MonitorPage Minimum Requirement Server and Client System RequirementsBrowser Version Platform NTP Configuration Notes Cisco Unified Service Monitor Port UsageProtocol Port Number Service Name Then do this Installation and Upgrade PathsOperations Manager 2.0 installed If you are upgrading to If you are upgrading to Installing Cisco Unified Service Monitor Before You Install Service MonitorConfiguring Your System for Snmp Queries Performing the Service Monitor Installation Before You Begin Installing Service MonitorPage Please obtain a valid license key from CCO within 90 days Upgrading to Cisco Unified Service Monitor Before You Upgrade to Service MonitorAfter You Install Service Monitor Performing the Upgrade to Service Monitor Page Page Performing Post-Upgrade Configuration Default Configuration File-QOVDefault.CNF Sample Sensor Configuration FilesStarting Cisco Unified Service Monitor Uninstalling and Reinstalling Service MonitorMAC-Specific Configuration File-QOV001120FFCF18.CNF Uninstalling Service Monitor Reinstalling Service MonitorClick Next Click OK Where to Go Next Related DocumentationClick Finish Obtaining Documentation Cisco.comHelp? Documentation Feedback Cisco Product Security OverviewProduct Documentation DVD Ordering Documentation For emergencies only security-alert@cisco.com Reporting Security Problems in Cisco ProductsObtaining Technical Assistance Product Alerts and Field NoticesCisco Support Website Tip Displaying and Searching on Cisco.com Submitting a Service RequestObtaining Additional Publications and Information Definitions of Service Request SeverityPage Page Page USA
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