Cisco Systems 2 quick start

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To add support for additional IP phones to Service Monitor and to upgrade from an evaluation license to a purchased license, you must:

Step 1 Obtain the license file using the MAC address of the server where Service Monitor 2.0 is installed and the PAK that you received when you purchased the product. Get your license file from:

http://www.cisco.com/go/license

Note You will be asked to log in. You must be a registered user of Cisco.com to log in.

Logging in allows your Cisco user profile information to autopopulate many of the product registration fields. Login is case sensitive.

Step 2 Copy the new license file to the Service Monitor server, into a directory with read permissions for the user name casuser or the user group casusers.

Note Service Monitor uses a local user, casuser, to run processes without having Administrator privileges.

Step 3 Install the license:

a.From Service Monitor, click the CiscoWorks link in the upper-right corner. The CiscoWorks Homepage appears.

b.Select Common Services > Server > Admin > Licensing. The License Administration page appears.

c.Click Update.

A file browser popup dialog box appears.

d.Enter the path to the new license file in the License field, or click Browse to locate the license file you copied to the server in step 2.

e.Click OK.

The system verifies whether the license file is valid, and updates the license. The updated licensing information appears on the License Information page. If you purchased more than one license, repeat Step 3 to install each additional license.

If you encounter errors, repeat the steps to license your product.

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Contents Quick Start Guide for Cisco Unified Service Monitor Supplemental License Agreement Cisco Unified Service Monitor Overview Licensing Terms Description Licensing Your Product During InstallationLicensing Understanding Licensing TermsPage Licensing Information Dialog Box Adding Licenses to an Installed Service MonitorPage Minimum Requirement Server and Client System RequirementsBrowser Version Platform Cisco Unified Service Monitor Port Usage NTP Configuration NotesProtocol Port Number Service Name Then do this Installation and Upgrade PathsOperations Manager 2.0 installed If you are upgrading to If you are upgrading to Before You Install Service Monitor Installing Cisco Unified Service MonitorConfiguring Your System for Snmp Queries Performing the Service Monitor Installation Before You Begin Installing Service MonitorPage Please obtain a valid license key from CCO within 90 days Before You Upgrade to Service Monitor Upgrading to Cisco Unified Service MonitorAfter You Install Service Monitor Performing the Upgrade to Service Monitor Page Page Performing Post-Upgrade Configuration Default Configuration File-QOVDefault.CNF Sample Sensor Configuration FilesUninstalling and Reinstalling Service Monitor Starting Cisco Unified Service MonitorMAC-Specific Configuration File-QOV001120FFCF18.CNF Reinstalling Service Monitor Uninstalling Service MonitorClick Next Click OK Related Documentation Where to Go NextClick Finish Cisco.com Obtaining DocumentationHelp? Cisco Product Security Overview Documentation FeedbackProduct Documentation DVD Ordering Documentation For emergencies only security-alert@cisco.com Reporting Security Problems in Cisco ProductsObtaining Technical Assistance Product Alerts and Field NoticesCisco Support Website Tip Displaying and Searching on Cisco.com Submitting a Service RequestObtaining Additional Publications and Information Definitions of Service Request SeverityPage Page Page USA
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