Mitel OpenPhone 27 manual Call Handling, Hold, Transfer

Page 25

Call Handling

Hold

To place a call on Hold:

1.Short press the key.

2.Press to select Hold.

3.Press OK.

To retrieve a call from Hold:

1.Short press the key.

2.Press to select Hold.

3.Press OK. The caller that was on hold is retrieved.

To retrieve a call from Hold at another OP27 handset:

1.Press to obtain dial tone.

2.Dial the Call Hold - Remote Retrieve Feature Access code.

3.Dial the number of the station that placed the call on Hold.

Transfer

To transfer an active call:

1.Press .

2.Dial the number of the third party.

3.Do one of the following:

To complete the Transfer, press Release.

To announce the Transfer, wait for an answer, consult, and then press Release.

To retrieve the call, press .

To transfer an active call during headset operation:

1.Press .

2.Dial the number of the third party.

3.Press to complete the transfer.

Page 21

Image 25
Contents OpenPhone 27 Handset User Guide April Table of Contents Call Handling About Your Handset Features and FunctionsAbout the Keys Multiple Ringer Settings Contacting Emergency ServicesSelectable Volume 7 levels About Feature Access Codes Tips for your Comfort and SafetyImportant Note for Headset Users For Users on Resilient 3300 ICP SystemsInserting and Removing the Battery Pack Setting up the ChargerChoosing a Location Charging the Batteries Connecting the ChargerAbout Silent Charging Icon Battery Charge LevelAbout the Display Indicators Powering the OP27 Phone On / OffGetting Started Local Settings features System menu featuresCall handling menu features Local mode featuresPage Customizing Your Phone Setting the VolumeChanging the Language To change the language of the local menuSetting Your Name Setting the RingerTo set the ringer options To set your nameTo adjust the contrast Adjusting the ContrastSetting the Optional Features Using Handset FeaturesActivating Key Lock Using the SOS Key Setting an AlarmTo set an alarm To stop an alarmTo dial the SOS number Answering a Call Making and Answering CallsHandsfree Operation Using your Personal Phonebook Using the System PhonebookTo use the system phonebook Press Phonebook To add a personal phonebook entryTo search for an entry in your personal phonebook To place a call using your personal phonebookTo delete a personal phonebook entry Saved Number Redial Internal or External Redial External NumbersSpeed Call Personal To answer a call when you hear ringback To enable or disable auto-answerTo enable or disable headset auto-answer Auto-AnswerHold Call HandlingTransfer Swap ConferenceTo leave a conference To alternate between the two partiesTo program Call Forward Call ForwardTo turn Call Forward on and off once it has been programmed Page To cancel all Callbacks To cancel a CallbackCallback Messaging Callback To set or change a passwordTo respond to a message waiting condition on your telephone To check for messages from a remote stationTo clear a password Attendant Call Hold Remote Retrieve Using Advanced FeaturesAccount Codes Call ParkCamp-on Call PickupDo Not Disturb Reminder OverrideGroup Paging / Meet Me Answer Trunk Flash To respond to a Group Page by using Meet Me AnswerTo flash a trunk while talking on an outside call Regulatory Aapprovals Index