Mitel OpenPhone 27 Using Advanced Features, Attendant Call Hold Remote Retrieve, Account Codes

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Using Advanced Features

Attendant Call Hold - Remote Retrieve

To retrieve a call placed on Hold by the attendant:

1.Press .

2.Dial the Attendant Call Hold - Remote Retrieve feature access code.

3.Dial the console ID and the Hold Slot number.

Account Codes

To use Forced Account Codes:

1.Press .

2.Dial the Account Code digits.

3.Do one of the following:

4.To submit the Account Code, press #.

5.To cancel, press .

To enter an Account Code during a call:

1.Long press the key.

2.Press Yes.

3.Dial the Account Code digits.

4.Press Save.

5.Do one of the following:

For a verified account code, press Yes.

For a non-verified account code, press No.

Call Park

The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party.

To park an active call:

1.Press .

2.Dial the Call Park feature access code.

3.Dial the directory number on which to park the call.

4.To inform a user that a parked call is waiting, do one of the following:

If automatic paging is enabled, announce the call and the directory number on which the call is parked.

If automatic paging is disabled, dial the Loudspeaking Paging feature access code, followed by the Paging zone number (if required). Then, announce the call and the directory number on which the call is parked.

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Contents OpenPhone 27 Handset User Guide April Table of Contents Call Handling About the Keys Features and FunctionsAbout Your Handset Selectable Volume 7 levels Contacting Emergency ServicesMultiple Ringer Settings Tips for your Comfort and Safety About Feature Access CodesImportant Note for Headset Users For Users on Resilient 3300 ICP SystemsChoosing a Location Setting up the ChargerInserting and Removing the Battery Pack Connecting the Charger Charging the BatteriesIcon Battery Charge Level About Silent ChargingGetting Started Powering the OP27 Phone On / OffAbout the Display Indicators System menu features Local Settings featuresCall handling menu features Local mode featuresPage Setting the Volume Customizing Your PhoneChanging the Language To change the language of the local menuSetting the Ringer Setting Your NameTo set the ringer options To set your nameAdjusting the Contrast To adjust the contrastActivating Key Lock Using Handset FeaturesSetting the Optional Features Setting an Alarm Using the SOS KeyTo set an alarm To stop an alarmTo dial the SOS number Handsfree Operation Making and Answering CallsAnswering a Call Using the System Phonebook Using your Personal PhonebookTo use the system phonebook Press Phonebook To add a personal phonebook entryTo delete a personal phonebook entry To place a call using your personal phonebookTo search for an entry in your personal phonebook Speed Call Personal Redial External NumbersSaved Number Redial Internal or External To enable or disable auto-answer To answer a call when you hear ringbackTo enable or disable headset auto-answer Auto-AnswerTransfer Call HandlingHold Conference SwapTo leave a conference To alternate between the two partiesTo turn Call Forward on and off once it has been programmed Call ForwardTo program Call Forward Page Callback To cancel a CallbackTo cancel all Callbacks To set or change a password Messaging CallbackTo respond to a message waiting condition on your telephone To check for messages from a remote stationTo clear a password Using Advanced Features Attendant Call Hold Remote RetrieveAccount Codes Call ParkDo Not Disturb Call PickupCamp-on Group Paging / Meet Me Answer OverrideReminder To flash a trunk while talking on an outside call To respond to a Group Page by using Meet Me AnswerTrunk Flash Regulatory Aapprovals Index