Toshiba DKT3001/2001 manual System, Station, Call Forward Categories

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Advanced Operation

Call Forward

Call Forward

System

System Call Forward (which is set in Programming) automatically directs calls to a predefined location, such as Voice Mail. See your CTX System Administrator to determine which type of Call Forward you have, as well as the Call Forward location.

Station

Station Call Forward enables you to assign Call Forward destinations for each extension on your phone. Each extension can be independently set for a different Call Forward feature. You can set a flexible button to perform any Call Forward function - see “Call Forward Procedure” on page 22 for more details.

Call Forward must be set prior to receiving the call.

The following calls to your station can be forwarded:

•Internal calls

•Auto Attendant calls

•Outside lines that ring only your station

•Transferred internal or incoming line calls

Note Incoming line calls that ring more than one station do not forward to outside numbers.

Call Forward Categories

You can set Call Forward for the following categories of calls. Within these categories, you can use five different types of Call Forward Settings.

•Call Forward Any Call – Forwards any call, whether an internal call or incoming line call.

•Call Forward - Incoming Line – Forward incoming line calls only.

•Call Forward Any Call - Set for Another Station – Enables you to forward all calls for another telephone within your telephone system.

20	Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02

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Contents DKT3001/2001 Digital Single Line Telephone User Guide Telecommunication Systems DivisionPublication Information Toshiba America Information SYSTEMS, INC. Tais Telecommunication Systems Division License AgreementToshiba America Information Systems, Inc Contents Advanced Operation Iii Appendix Centrex Application Introduction OrganizationConventions Conventions DescriptionRelated Documents/Media ViiViii Grand Tour DKT3001 Buttons DKT3001Buttons Definitions Using the DKT3001 DK-SLT in DKT2001 ModeFixed Button Definitions DKT2001 Buttons Volume Controls for the DKT3001 and DKT2001DKT2001 Important Read First Which Dialing Procedure Should I Use?Basics Which Outgoing/Incoming Call Features Do I Have? Making a CallHot Dialing Spkr ButtonAnswering a Call Message WaitingHandset Responding to a Lit Msg LEDTurning On/Off Message Waiting LED on Another Extension Call Transfer To transfer a call directly to Voice Mail VMConference Calls To conference callsTo transfer conference control To hold a conference callConnecting Two Outside Lines Adding Voice Mail to a ConferenceDistinctive Ringing HoldExclusive Hold Consultation HoldVolume Control To adjust the handset volumeTo adjust Ring Tone To adjust handset Beep ToneBasics Verified/Non-Verified Account Codes Advanced OperationAccount Code Calls To dial using Forced Account Codes Forced Account CodesVoluntary Account Codes Verified/Non-Verified To enter a Voluntary Account CodeTo activate Automatic Busy Redial To cancel Automatic Busy RedialAutomatic Busy Redial To set Automatic Callback To cancel ACBAutomatic Callback Background Music To enable background music on your phone speakerTo cancel background music on your phone speaker Call Forward SystemStation Call Forward CategoriesCall Forward Settings Call Forward ProceduresCall Forward Procedure Feature Button SequenceTo change your Pass Code To use the Call Forward button sequenceCall Forward Procedure Feature Button Sequence Call Forward Incoming Line CallsTo retrieve a parked call Call Park OrbitsTo park a call Call Pickup Feature Codes Call PickupGroup Pickup Page/Internal Call PickupCall Waiting For Calls On Hold Dialing DescriptionDirect Inward System Access Change Your DND Pass Code Setting DND for Another ExtensionDo Not Disturb Door Locks To unlock a doorDoor Phones To answer a door phone callEmergency Ringdown Override CallsBusy Override To call/monitor a door phoneDo Not Disturb Override Executive OverrideTo use Busy Override To use DND OverrideClass of Service Override To perform Class of Service OverridePaging Privacy OverrideEmergency Answering aAll Call Speed Dial PrivacyRedial Store a Station Speed Dial Number Make a Call Using Speed DialTo store a Station Speed Dial Number using an Access Code Meaning Advanced Speed Dial OperationDial String Characters Other Voice Mail Features Voice Mail Direct TransferFeature Codes Feature Access Codes Feature Access Code SequencesCall Forward System Advanced Operation Messaging Advisory Feature Access CodesFeature Feature Access Code Sequences + Index Number + old Code + + new Code + LED Indicator Details DSS Console Overview DSS ButtonFeatures Calling a StationTransfer to an Idle Station To transfer a call to an idle stationCall Transfer with Camp-on Call Answering Outside LineTo transfer call to a busy station To answer an incoming outside line call to a DSS ConsoleSpeed Dial PagingCall Forward Override DSS Override Night TransferDSS Console Centrex Feature Buttons Centrex ApplicationFlexible Directory Numbering Ringing RepeatDelayed Ringing Index Disa Index