Cisco Systems ATA 186, ATA 188 Log event Description, Decoding timestamp was set to timestamp2

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Chapter 6 Configuring and Debugging Fax Services

Debugging the Cisco ATA 186/188 Fax Services

Table 6-2 Debug Log Examples

Log event

Description

 

 

[ch] Enable encoder <pt>

Voice encoder type pt is enabled for the channel ch, where pt can be 0

 

for G.711µ-law, 4 for G.723.1, 8 for G.711A-law, and 18 for G.729.

 

For example, [0]Enable encoder 4 indicates that the Cisco ATA

 

transmitted G.723.1-encoded voice packets.

 

 

[ch] DPKT 1st:

The first voice packet that the Cisco ATA received was of RTP payload

<timestamp1>

type pt for the channel ch with timestamp of timestamp1, and the local

<timestamp2>, pt <pt>

decoding timestamp was set to timestamp2.

 

For example, [0]DPKT 1st: 1491513359 1491512639, pt 4 indicates

 

that the first RTP packet that the Cisco ATA received was

 

G.723.1-encoded for channel 0.

 

 

[ch] codec: <pt1> => <pt2>

Voice codec switchover occurred. The voice encoder type switched

 

from pt1 to pt2 for the channel ch.

 

For example, [0]codec: 4 => 0 indicates that the local voice encoder

 

on the Cisco ATA switched from G.723.1 to G.711µ-law.

 

 

[ch] Rx MPT PT=<NSEpt>

Channel ch received an NSE packet of event with payload type of

NSE pkt <event>

NSEpt. For event, c0XXXXXX indicates a CED tone event, and

 

c1XXXXXX indicates a phase reversal event.

 

For example, [0]Rx MPT PT=100 NSE pkt c0000000 indicates that the

 

Cisco ATA received a CED tone event NSE packet with payload type of

 

100.

 

 

[ch] Tx MPT PT=<pt> NSE

Channel ch transmitted an NSE packet of event with payload type of

pkt <event>

NSEpt. For event, c0XXXXXX indicates a CED tone event, and

 

c1XXXXXX indicates a phase reversal event.

 

For example, [0]Tx MPT PT=100 NSE pkt c0000000 indicates that the

 

ATA transmitted a CED tone event NSE packet with payload type of

 

100.

 

 

Debugging FAX Pass-through Mode

When the Cisco ATA is configured to use fax pass-through mode, the fax call session can be established with an arbitrary voice codec. Once the voice call has been established, fax machines can signal their presence by means of a CED tone or V.21 preamble flag, after which the gateways send NSE packets to initiate switchover.

Note For fax pass-through mode, check the Cisco ATA debug log to verify that it is acting as an originating gateway as well as a terminating gateway.

Terminating-Gateway Example

When the Cisco ATA is used as a terminating gateway for a fax session, make sure the following conditions are true:

The Cisco ATA transmits CED-tone-event NSE packets.

The encoder switchover to G.711 occurs during the NSE-packet transaction.

Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator’s Guide for MGCP (version 3.0)

6-10

OL-4803-01

 

 

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Contents Corporate Headquarters Text Part Number OL-4803-01Copyright 2003, Cisco Systems, Inc All rights reserved N T E N T S IiiSafety Recommendations Dhcp CA0UID CA1UID NPrintf TraceFlags ViiInstallation and Upgrade Issues ViiiThis preface includes the following sections ObjectivesAudience Organization and Use ConventionsOrganization Chapter DescriptionBewaar Deze Instructies Xii Warnung Wichtige SicherheitshinweiseAvvertenza Importanti Istruzioni Sulla Sicurezza Aviso Instruções Importantes DE Segurança XiiiXiv Related DocumentationUse this guide in conjunction with these documents Obtaining Documentation Cisco.comDocumentation CD-ROM Ordering DocumentationObtaining Technical Assistance Documentation FeedbackYou can order Cisco documentation in these ways XviTechnical Assistance Center Cisco TAC WebsiteCisco TAC Escalation Center XviiObtaining Additional Publications and Information XviiiCisco Analog Telephone Adaptor Overview Overview of Media Gateway Control Protocol PstnHardware Overview Link LEDFunction Button Software Features Cisco ATA supports the following protocols and servicesMgcp Versions Voice Codecs SupportedAdditional Supported Signaling Protocols Cisco ATA Mgcp ServicesOther Supported Protocols 729A 729B 729.ABService Parameter Fax ServicesSupplementary Services that the Cisco ATA Provides Supplementary Services that the Call Agent Provides Installation and Configuration Overview Signaling image by using the Tftp server-upgrade method orManual-upgrade method Action ReferenceOL-4803-01 Installing the Cisco ATA What the Cisco ATA Package Includes Safety RecommendationsNetwork Requirements What You Need Installation Procedure5V power adaptor Power cord Procedure Cisco ATA 186 Rear Panel ConnectionsInstalling the Cisco ATA Installation Procedure Power-Down Procedure Configuring the Cisco ATA for Mgcp Default Boot Load Behavior Page VLANSetting FeatureParameter and Bits Reference BitsHexadecimal format, this value is 0x01cc002b Steps Needed to Configure the Cisco ATABasic Configuration Steps in a Tftp Server Environment Tftp server at boot up time Action ReferenceBasic Configuration Steps in a Non-TFTP Server Environment ActionConfigurable Features and Related Parameters Configuring the Cisco ATA Using a Tftp ServerSetting Up the Tftp Server with Cisco ATA Software Creating Unique and Common Cisco ATA Configuration Files Save this file of Cisco ATA-specific parameters as SyntaxUsing atapname.exe Tool to Obtain MAC Address Cfgfmt -mgcp -tptag.datata0a141e28323c.txt ata0a141e28323cCommand Output Using Encryption With the cfgfmt ToolCommand Example Total Binary Output Size Non-zeroSyntax Definitions-Required Parameters Syntax of the cfgfmt tool followsSyntax Definitions-Options Examples of Upgrading to Stronger Encryption Key Syntax examplesAta102030405060 is unencrypted Atadefault.cfg Configuration File Using a Dhcp Server Using a Dhcp Server,Other Dhcp Options You Can Set Voice Configuration Menu Without Using a Dhcp ServerUsing the Voice Configuration Menu Voice Menu Number FeaturesEntering Alphanumeric Values Voice Menu NumberKey Alphanumeric Characters Cisco ATA Web ConfigurationResetting the Cisco ATA to Factory Default Values Cisco ATA Web Configuration Refreshing or Resetting the Cisco ATA Procedure to Reset the Cisco ATA Upgrading the Mgcp Signaling ImageProcedure to Refresh the Cisco ATA Cisco ATA-Supported Mgcp Services Important Basic Mgcp Services Setting the CodecConfiguring Refresh Interval Required ParametersAdditional Mgcp Services Endpoints and ConnectionsCall Agent Redundancy with Configuration Parameters Mgcp Endpoint Device TypeCisco ATA Registration Process with Mgcp Syntax TypeComplete Reference Table of all Cisco ATA Mgcp Services Rsip Message for Disconnect StateConfigurable Feature Related Parameter Supported Signals and Events Supported Mgcp Connection ModesSupported Local Connection Options Related CIsco ATA ParameterCode Description Type Intermittent dial tone Timer Dtmf inputNCS 1.0 L-Package Supported by the Cisco ATA with Mgcp Wt1, wt2, wt3, wt4 Call-waiting tone Dtmf tones wildcard Mgcp 0.1-1.0 L-Package Supported by the Cisco ATA with MgcpMgcp 0.1-1.0 G-Package Supported by the Cisco ATA with Mgcp Operation failed Rbk### Rt@connection id Commands Supported with MgcpMgcp 0.1-1.0 D-Package Supported by the Cisco ATA with Mgcp Parameter Usage Parameters in Commands Sent to the Call AgentParameters in Responses Sent to the Call Agent Mgcp Embedded Events Example HdA, ESdl, Roc, 0-9#TD, D1xxxxxxxxxx9011x.T OL-4803-01 Parameters and Defaults Configuration Text File Template IP address e.g Integer 32-bit integer Numeric digit stringUIPassword User Interface UI Security ParameterValue Type RangeParameters for Configuration Method and Encryption UseTFTPTftpURL CfgIntervalMaximum 31 characters 905EncryptKey EncryptKeyEx Not applicable for this parameter Network Configuration ParametersRange Default Voice Configuration Menu Access Code Related Parameters StaticIpStaticRoute IP address916 StaticNetMask255.255.255.0 Vlan Setting Related parameterExamples Mgcp Configuration ParametersCA0orCM0 CA1orCM1 Specify the ID of the primary Call Agent in this parameterValue Types Voice Configuration Menu Access CodesEPID0orSID0 and EPID1orSID1 Integer PrfCodecLBRCodec MGCPPort 3002427 201RetxLim MediaPortRetxIntvl MGCPVer Domain205 Alphanumeric931 Audio Configuration ParametersCodecName Bit Number Definition Default NamesAudioMode CallerIdMethod Operational ParametersNumTxFrames Parameters and Defaults Operational Parameters FXSInputLevel FXSOutputLevelConnectMode 3710x90000400 311Bit Number SigTimer OpFlags 0x2Bit Number Definition 255 Tone Configuration Parameters0x000068B8 Tone Parameter Syntax-Basic Format Each tone is specified by nine integers, as followsEach tone is specified by 11 integers, as follows Tone Parameter Syntax-Extended FormatsExtended Format a Extended Format B Cadence With Two On-Off PairsCadence with Three On-Off Pairs Component Setting Explanation ReorderTone Parameter Example1ReorderTone Parameter Example Default values using the Basic format Recommended ValuesSpecific Tone Parameter Information DialToneBusyTone ReorderToneRingbackTone CallWaitTone922 923AlertTone OffTime-2400 TotalToneTime-4800924 925Diagnostic Parameters Default Recommended ValuesRingCadence NPrintfTraceFlags SyslogIPExtended IP address 0x00000000SyslogCtrl Bit Number Type of Messages to TraceCFGID-Version Parameter for Cisco ATA Configuration File RTP statistics messages ReservedOL-4803-01 Configuring and Debugging Fax Services Using Fax Pass-through ModeConfiguring the Cisco ATA for Fax Pass-through mode Fax Pass-through mode requires configuring two parametersThis setting translates to the following bitmap AudioModeConfiguring Cisco IOS Gateways to Enable Fax Pass-through Recommended SettingThis setting translates to the bitmap ConnectModeEnable Fax Pass-through Mode Run the following commandDisable Fax Relay Feature Perform the commandUsing FAX Mode Configuring the Cisco ATA for Fax Mode Debugging the Cisco ATA 186/188 Fax Services Configuring the Cisco IOS Gateway for Fax Mode Common Problems When Using IOS Gateways Problem ActionUsing prserv for Diagnosing Fax Problems Cisco ATA, and 0x0012XXXX for the Phone 2 portFor fax pass-through mode, AudioMode should be set to PortPrserv Overview Analyzing prserv Output for Fax SessionsLog event Description Decoding timestamp was set to timestamp2That the first RTP packet that the Cisco ATA received was Encoded for channelOriginating-Gateway Example Possible Reasons for FailureTo use rtpcatch, follow these steps Using rtpcatch for Diagnosing Fax ProblemsRtpcatch Overview Example of rtpcatch Output FilesExplanation CED tone Detected Fax relay mode Cisco fax relay mode Analyzing rtpcatch Output for Fax SessionsAnalysis Both sides use G.711 for the entire fax sessionUsing rtpcatch to Analyze Common Causes of Failure Example 6-3 Fax Pass-through ModePossible Cause for Failure Cisco fax relay option is not disabled on the gatewayPossible Causes for Failure Example 6-9 Fax Pass-through Mode Failure Rtpcatch Limitations Definitions Upgrading the Signaling Image from a Tftp ServerSyntax of upgradecode Parameter Process Upgrading the Signaling Image ManuallyUpgradecode parameter value could be Upgrade Requirements Preliminary StepsRunning the Executable File SyntaxUpgrade Procedure To perform the upgrade, follow these stepsConfirming a Successful Signaling Image Upgrade Using a Web BrowserOL-4803-01 Troubleshooting General Troubleshooting TipsSymptoms and Actions Installation and Upgrade Issues Debugging You should also have access to a sniffer or LAN analyzer 2* 1 1* 2* 8* 1 1* 7* 8* 1 1* 9* 0* 1 1* 9* 0* 0Using System Diagnostics Message SyntaxPriorityTimeOffset Ataip tag chMessage Syntax DefinitionsExample-TFTP messages Example-ARP MessageExample-DHCP Messages Example-Cisco ATA Event Messages Example-Cisco ATA Configuration Update MessageExample-System Reboot Message Example-RTP Statistic Messages Local Tone Playout ReportingExample-Fax Event Messages Tone Type ID Description Bit Number Description Boolean Value Obtaining Network Status After Getting IP ConnectivityBit Number Description Cisco ATA failed to upgrade to the downloaded image file Configuration file is not foundBad configuration file Checksum error for configuration fileDhcp Status Html Real-Time Transport Protocol RTP Statistics ReportingRing Load per RJ-11 FXS Port Maximum Distance Frequently Asked QuestionsResetting Cisco ATA counters Contacting TAC OL-4803-01 Table A-1lists codes to return basic Cisco ATA information Voice Menu Option Code Description916 IP address of the primary DNS server DNS 2 IPTftp URL OL-4803-01 Physical Specifications This section describes Cisco ATA specificationsDimensions Weight SpecificationElectrical Specifications for Cisco ATA Environmental SpecificationsDescription Specification Physical InterfacesTip/ring interfaces for each RJ-11 FXS port Slic Ringing CharacteristicsSoftware Specifications Appendix B Cisco ATA Specifications Software Specifications Sccp OL-4803-01 Mgcp Call Flows Appendix C Mgcp Call Flows Step Action Log Cisco ATA 1 dials 6-Cisco ATA 1 to Call Agent Cisco ATA 2 phone rings and displays Cisco ATA 1 ID on CIDDevice-Call Agent to Cisco ATA OK-Cisco ATA 2 to Call AgentRouting Update Protocol RTP Media stream is now enabled on RTP Media stream is now enabled on Cisco ATA 1. BothCisco ATA 2-Call Agent to Cisco ATA Ringback stops on Cisco ATA 1-Call Agent to Cisco ATAATA 2 Connection mode changes to receive-only-Call Agent to Cisco ATA 2 hangs up-Cisco ATA 2 to Call AgentCisco ATA 2 Connection is deleted-Call Agent to Cisco ATA Agent to Cisco ATARecommended Cisco ATA Tone Parameter Values by Country OL-4803-01 Table D-1 Argentina Table D-5 Brazil Table D-9 Czech Republic Table D-13 France Table D-17 Hungary Table D-21 Ireland Table D-25 Korea Table D-29 Netherlands Table D-33 Panama Table D-37 Portugal Table D-41 Slovakia Table D-45 Sweden Parameter Recommended Values OL-4803-01 GL-1 GL-2 GL-3 GL-4 GL-5 Signaling connection control partMessages can be part of Sgcp and Mgcp messages GL-6 Business-class services for Internet telephony TrafficAllow you to define your own customized markup language GL-7GL-8 Bootload Codec negotiation in sending faxCodecs Cabling requirements LBRCodec Call Agent Supported IN-1IN-2 CallerIdMethod CfgInterval CodecName ConnectMode DhcpEncryptKey IN-3 Debugging Services Fax mode 6-1,6-6 ConfigurationFax relay disabling IN-4IN-5 IN-6 Cisco ATA RSIP*@ipaddress syntax settingRTP payload type RTP statistics reporting IN-7 IN-8
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