Cisco Systems ATA 188, ATA 186 manual Local Tone Playout Reporting, Example-Fax Event Messages

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Chapter 8 Troubleshooting

Local Tone Playout Reporting

Example—Fax Event Messages

<150>00:00:11 192.168.3.169 [10]:[1]MPT mode 0 <150>01:07:27 192.168.3.169 [10]:[1:0]Rx FAX

<150>01:07:27 192.168.3.169 [10]:[1]Tx MPT PT=100 NSE pkt c0000000 <150>01:07:27 192.168.3.169 [10]:[1]MPT mode 2

<150>01:07:27 192.168.3.169 [10]:[1]codec: 0 => 0 <150>01:07:27 192.168.3.169 [10]:[1]MPT mode 3

<150>01:07:27 192.168.3.169 [10]:[1]Rx MPT PT=100 NSE pkt c0000000

These messages include the following information:

Priority=150, which means that the facility value is 18 (local use 2) and the severity value is 6 (informational messages). You can derive this information from RFC-3164.

The time offset of the first message is 11 seconds.

The tag value is 10, which corresponds to Cisco ATA event messages. This is derived from Table 5-7 on page 5-42.

The ch (active line of the Cisco ATA) is line 1, which is the Phone 2 port of the Cisco ATA..

The messages include fax detection, transmit/receive NSE packet status and Fax codec switch information.

Example—RTP Statistic Messages

<182>00:01:58 192.168.3.169 [16]:[0]RTP Tx dur:5, pkt:275, byte:44000

<182>00:01:58 192.168.3.169 [16]:[0]RTP Rx dur:7, pkt:226, byte:35921, latePkt:0 lostPkt:0 avgJitter:0

These messages include the following information:

Priority=182, which means that the facility value is 22 (local use 6) and the severity value is 6 (informational messages). You can derive this information from RFC-3164.

The time offset of the first message is one minute and 58 seconds.

The tag value is 16, which corresponds to RTP statistics messages. This is derived from Table 5-7 on page 5-42.

The ch (active line of the Cisco ATA) is line 0, which is the Phone 1 port of the Cisco ATA.

The transmission statistics include the duration, packet count and byte count. The receiving statistics include the duration, packet count, byte count, last packet count, lost packet count and average jitter.

Local Tone Playout Reporting

Local tones are tones that the Cisco ATA plays to its FXS port. Each of these tones corresponds to an identifier, and these tone type identifiers are placed into the prserv debug log. These identifiers supply information that administrators can use to help analyze call flows for debugging purposes.

Local tones are different from other tones because local tones are not carried within the inband audio. Instead, the Cisco ATA is prompted by a network event to play the tone, and the Cisco ATA generates the tone for the exclusive purpose of playing it to the attached telephone handset. For example, during a call between the Cisco ATA and a far-end phone, the far-end user might press a digit on the dial pad, thus sending an AVT Named Signaling Event to the Cisco ATA. This event prompts the Cisco ATA to generate a DTMF tone and to play the tone locally to the Cisco ATA phone.

Table 8-1lists the tone type identifier and its description for local tone reporting.

Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator’s Guide for MGCP (version 3.0)

 

OL-4803-01

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Contents Text Part Number OL-4803-01 Corporate HeadquartersCopyright 2003, Cisco Systems, Inc All rights reserved Iii N T E N T SSafety Recommendations Dhcp CA0UID CA1UID Vii NPrintf TraceFlagsViii Installation and Upgrade IssuesObjectives AudienceThis preface includes the following sections Conventions Organization and UseOrganization Chapter DescriptionBewaar Deze Instructies Warnung Wichtige Sicherheitshinweise Avvertenza Importanti Istruzioni Sulla SicurezzaXii Xiii Aviso Instruções Importantes DE SegurançaRelated Documentation Use this guide in conjunction with these documentsXiv Cisco.com Obtaining DocumentationDocumentation CD-ROM Ordering DocumentationDocumentation Feedback Obtaining Technical AssistanceYou can order Cisco documentation in these ways XviCisco TAC Website Technical Assistance CenterCisco TAC Escalation Center XviiXviii Obtaining Additional Publications and InformationCisco Analog Telephone Adaptor Overview Pstn Overview of Media Gateway Control ProtocolLink LED Hardware OverviewFunction Button Cisco ATA supports the following protocols and services Software FeaturesMgcp Versions Voice Codecs SupportedCisco ATA Mgcp Services Additional Supported Signaling ProtocolsOther Supported Protocols 729A 729B 729.ABFax Services Supplementary Services that the Cisco ATA ProvidesService Parameter Supplementary Services that the Call Agent Provides Signaling image by using the Tftp server-upgrade method or Installation and Configuration OverviewManual-upgrade method Action ReferenceOL-4803-01 Installing the Cisco ATA Safety Recommendations Network RequirementsWhat the Cisco ATA Package Includes Installation Procedure 5V power adaptor Power cordWhat You Need Cisco ATA 186 Rear Panel Connections ProcedureInstalling the Cisco ATA Installation Procedure Power-Down Procedure Configuring the Cisco ATA for Mgcp Default Boot Load Behavior Page Feature VLANSettingParameter and Bits Reference BitsSteps Needed to Configure the Cisco ATA Basic Configuration Steps in a Tftp Server EnvironmentHexadecimal format, this value is 0x01cc002b Action Reference Tftp server at boot up timeAction Basic Configuration Steps in a Non-TFTP Server EnvironmentConfiguring the Cisco ATA Using a Tftp Server Setting Up the Tftp Server with Cisco ATA SoftwareConfigurable Features and Related Parameters Creating Unique and Common Cisco ATA Configuration Files Syntax Save this file of Cisco ATA-specific parameters asCfgfmt -mgcp -tptag.datata0a141e28323c.txt ata0a141e28323c Using atapname.exe Tool to Obtain MAC AddressUsing Encryption With the cfgfmt Tool Command ExampleCommand Output Non-zero Total Binary Output SizeSyntax of the cfgfmt tool follows Syntax Definitions-OptionsSyntax Definitions-Required Parameters Syntax examples Examples of Upgrading to Stronger Encryption KeyAta102030405060 is unencrypted Atadefault.cfg Configuration File Using a Dhcp Server, Using a Dhcp ServerOther Dhcp Options You Can Set Without Using a Dhcp Server Voice Configuration MenuVoice Menu Number Features Using the Voice Configuration MenuVoice Menu Number Entering Alphanumeric ValuesCisco ATA Web Configuration Resetting the Cisco ATA to Factory Default ValuesKey Alphanumeric Characters Cisco ATA Web Configuration Refreshing or Resetting the Cisco ATA Upgrading the Mgcp Signaling Image Procedure to Refresh the Cisco ATAProcedure to Reset the Cisco ATA Cisco ATA-Supported Mgcp Services Setting the Codec Important Basic Mgcp ServicesConfiguring Refresh Interval Required ParametersEndpoints and Connections Additional Mgcp ServicesMgcp Endpoint Device Type Call Agent Redundancy with Configuration ParametersCisco ATA Registration Process with Mgcp Syntax TypeRsip Message for Disconnect State Complete Reference Table of all Cisco ATA Mgcp ServicesConfigurable Feature Related Parameter Supported Mgcp Connection Modes Supported Signals and EventsSupported Local Connection Options Related CIsco ATA ParameterIntermittent dial tone Timer Dtmf input NCS 1.0 L-Package Supported by the Cisco ATA with MgcpCode Description Type Mgcp 0.1-1.0 L-Package Supported by the Cisco ATA with Mgcp Mgcp 0.1-1.0 G-Package Supported by the Cisco ATA with MgcpWt1, wt2, wt3, wt4 Call-waiting tone Dtmf tones wildcard Commands Supported with Mgcp Mgcp 0.1-1.0 D-Package Supported by the Cisco ATA with MgcpOperation failed Rbk### Rt@connection id Parameters in Commands Sent to the Call Agent Parameters in Responses Sent to the Call AgentParameter Usage Mgcp Embedded Events Example HdA, ESdl, Roc, 0-9#TD, D1xxxxxxxxxx9011x.T OL-4803-01 Parameters and Defaults IP address e.g Integer 32-bit integer Numeric digit string Configuration Text File TemplateUser Interface UI Security Parameter UIPasswordValue Type RangeUseTFTP Parameters for Configuration Method and EncryptionCfgInterval TftpURLMaximum 31 characters 905EncryptKey EncryptKeyEx Network Configuration Parameters Range DefaultNot applicable for this parameter StaticIp Voice Configuration Menu Access Code Related ParametersStaticRoute IP addressStaticNetMask 255.255.255.0916 Related parameter Vlan SettingMgcp Configuration Parameters CA0orCM0Examples Specify the ID of the primary Call Agent in this parameter CA1orCM1Voice Configuration Menu Access Codes EPID0orSID0 and EPID1orSID1Value Types PrfCodec LBRCodecInteger 300 MGCPPort2427 201MediaPort RetxIntvlRetxLim Domain MGCPVer205 AlphanumericAudio Configuration Parameters CodecName931 Default Names AudioModeBit Number Definition Operational Parameters NumTxFramesCallerIdMethod Parameters and Defaults Operational Parameters FXSOutputLevel FXSInputLevel371 ConnectMode0x90000400 311Bit Number SigTimer 0x2 OpFlagsBit Number Definition Tone Configuration Parameters 0x000068B8255 Each tone is specified by nine integers, as follows Tone Parameter Syntax-Basic FormatTone Parameter Syntax-Extended Formats Extended Format aEach tone is specified by 11 integers, as follows Cadence With Two On-Off Pairs Extended Format BCadence with Three On-Off Pairs ReorderTone Parameter Example1 Component Setting ExplanationReorderTone Parameter Example Recommended Values Default values using the Basic formatSpecific Tone Parameter Information DialToneReorderTone BusyToneCallWaitTone RingbackTone922 923OffTime-2400 TotalToneTime-4800 AlertTone924 925Default Recommended Values Diagnostic ParametersRingCadence NPrintfSyslogIP TraceFlagsExtended IP address 0x00000000Bit Number Type of Messages to Trace SyslogCtrlRTP statistics messages Reserved CFGID-Version Parameter for Cisco ATA Configuration FileOL-4803-01 Using Fax Pass-through Mode Configuring and Debugging Fax ServicesFax Pass-through mode requires configuring two parameters Configuring the Cisco ATA for Fax Pass-through modeThis setting translates to the following bitmap AudioModeRecommended Setting Configuring Cisco IOS Gateways to Enable Fax Pass-throughThis setting translates to the bitmap ConnectModeRun the following command Enable Fax Pass-through ModePerform the command Disable Fax Relay FeatureConfiguring the Cisco ATA for Fax Mode Using FAX ModeConfiguring the Cisco IOS Gateway for Fax Mode Debugging the Cisco ATA 186/188 Fax ServicesCommon Problems When Using IOS Gateways Problem ActionCisco ATA, and 0x0012XXXX for the Phone 2 port Using prserv for Diagnosing Fax ProblemsFor fax pass-through mode, AudioMode should be set to PortAnalyzing prserv Output for Fax Sessions Prserv OverviewDecoding timestamp was set to timestamp2 Log event DescriptionThat the first RTP packet that the Cisco ATA received was Encoded for channelPossible Reasons for Failure Originating-Gateway ExampleUsing rtpcatch for Diagnosing Fax Problems Rtpcatch OverviewTo use rtpcatch, follow these steps Output Files Example of rtpcatchExplanation CED tone Detected Analyzing rtpcatch Output for Fax Sessions Fax relay mode Cisco fax relay modeAnalysis Both sides use G.711 for the entire fax sessionExample 6-3 Fax Pass-through Mode Using rtpcatch to Analyze Common Causes of FailureCisco fax relay option is not disabled on the gateway Possible Causes for FailurePossible Cause for Failure Example 6-9 Fax Pass-through Mode Failure Rtpcatch Limitations Upgrading the Signaling Image from a Tftp Server Syntax of upgradecode ParameterDefinitions Upgrading the Signaling Image Manually Upgradecode parameter value could beProcess Preliminary Steps Upgrade RequirementsRunning the Executable File SyntaxTo perform the upgrade, follow these steps Upgrade ProcedureUsing a Web Browser Confirming a Successful Signaling Image UpgradeOL-4803-01 General Troubleshooting Tips TroubleshootingSymptoms and Actions Installation and Upgrade Issues Debugging 2* 1 1* 2* 8* 1 1* 7* 8* 1 1* 9* 0* 1 1* 9* 0* 0 You should also have access to a sniffer or LAN analyzer Message Syntax Using System Diagnostics PriorityTimeOffset Ataip tag chMessage Syntax DefinitionsExample-ARP Message Example-DHCP MessagesExample-TFTP messages Example-Cisco ATA Configuration Update Message Example-System Reboot MessageExample-Cisco ATA Event Messages Local Tone Playout Reporting Example-Fax Event MessagesExample-RTP Statistic Messages Tone Type ID Description Obtaining Network Status After Getting IP Connectivity Bit Number DescriptionBit Number Description Boolean Value Configuration file is not found Cisco ATA failed to upgrade to the downloaded image fileBad configuration file Checksum error for configuration fileReal-Time Transport Protocol RTP Statistics Reporting Dhcp Status HtmlFrequently Asked Questions Resetting Cisco ATA countersRing Load per RJ-11 FXS Port Maximum Distance Contacting TAC OL-4803-01 Voice Menu Option Code Description Table A-1lists codes to return basic Cisco ATA informationDNS 2 IP 916 IP address of the primary DNS serverTftp URL OL-4803-01 This section describes Cisco ATA specifications Physical SpecificationsDimensions Weight SpecificationEnvironmental Specifications Electrical Specifications for Cisco ATADescription Specification Physical InterfacesRinging Characteristics Software SpecificationsTip/ring interfaces for each RJ-11 FXS port Slic Appendix B Cisco ATA Specifications Software Specifications Sccp OL-4803-01 Mgcp Call Flows Appendix C Mgcp Call Flows Step Action Log Cisco ATA 2 phone rings and displays Cisco ATA 1 ID on CID Cisco ATA 1 dials 6-Cisco ATA 1 to Call AgentDevice-Call Agent to Cisco ATA OK-Cisco ATA 2 to Call AgentRTP Media stream is now enabled on Cisco ATA 1. Both Routing Update Protocol RTP Media stream is now enabled onCisco ATA 2-Call Agent to Cisco ATA Ringback stops on Cisco ATA 1-Call Agent to Cisco ATACisco ATA 2 hangs up-Cisco ATA 2 to Call Agent ATA 2 Connection mode changes to receive-only-Call Agent toCisco ATA 2 Connection is deleted-Call Agent to Cisco ATA Agent to Cisco ATARecommended Cisco ATA Tone Parameter Values by Country OL-4803-01 Table D-1 Argentina Table D-5 Brazil Table D-9 Czech Republic Table D-13 France Table D-17 Hungary Table D-21 Ireland Table D-25 Korea Table D-29 Netherlands Table D-33 Panama Table D-37 Portugal Table D-41 Slovakia Table D-45 Sweden Parameter Recommended Values OL-4803-01 GL-1 GL-2 GL-3 GL-4 Signaling connection control part Messages can be part of Sgcp and Mgcp messagesGL-5 GL-6 Traffic Business-class services for Internet telephonyAllow you to define your own customized markup language GL-7GL-8 Codec negotiation in sending fax BootloadCodecs Cabling requirements LBRCodec Call Agent Supported IN-1CallerIdMethod CfgInterval CodecName ConnectMode Dhcp EncryptKeyIN-2 IN-3 Fax mode 6-1,6-6 Configuration Debugging ServicesFax relay disabling IN-4IN-5 Cisco ATA RSIP*@ipaddress syntax setting RTP payload type RTP statistics reportingIN-6 IN-7 IN-8
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