Cisco Systems ATA 188 manual Debugging the Cisco ATA 186/188 Fax Services, Problem Action

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Chapter 6 Configuring and Debugging Fax Services

Debugging the Cisco ATA 186/188 Fax Services

Configuring the Cisco IOS Gateway for Fax Mode

On the Cisco gateway, disable both fax relay and fax pass-through at the dial-peer level or system level with the following commands:

Procedure

Step 1 Run the command:

fax rate disable

Step 2 Run the command:

no modem passthrough

Debugging the Cisco ATA 186/188 Fax Services

This section includes the following debugging topics for fax services:

Common Problems When Using IOS Gateways, page 6-7

Using prserv for Diagnosing Fax Problems, page 6-8

Using rtpcatch for Diagnosing Fax Problems, page 6-12

Common Problems When Using IOS Gateways

Table 6-1lists typical problems and actions that might solve these problems for situations in which the Cisco ATA is using fax over a Cisco IOS gateway.

Table 6-1 Solving Common Fax Problems

Problem

Action

 

 

The far-end gateway is not

Cisco recommends IOS version 12.2 (11)T or higher for the Cisco 2600

loaded with correct

and Cisco 3600, and IOS version 12.1 (3)T or higher for Cisco AS5300.

software image.

The Cisco 6608 supports both the NSE and NTE methods of fax

 

 

pass-through mode, beginning with software version

 

D004030145S16608. To use fax pass-through mode with the Cisco 6608,

 

the user must select 6608 NSE mode, and the NSE payload type must be

 

reconfigured to match the Cisco ATA.

 

 

The Cisco IOS gateway is

Perform these steps:

not configured using the

1. Enter the following CLI commands:

external T1 clock.

 

 

Controller T1 0

 

clock source line

 

2. On the Cisco CallManager Gateway Configuration page, choose the

 

T1 line connection port. Set the clock as “external primary.”

 

 

Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator’s Guide for MGCP (version 3.0)

 

OL-4803-01

6-7

 

 

 

Image 125
Contents Text Part Number OL-4803-01 Corporate HeadquartersCopyright 2003, Cisco Systems, Inc All rights reserved Iii N T E N T SSafety Recommendations Dhcp CA0UID CA1UID Vii NPrintf TraceFlagsViii Installation and Upgrade IssuesThis preface includes the following sections ObjectivesAudience Conventions Organization and UseOrganization Chapter DescriptionBewaar Deze Instructies Xii Warnung Wichtige SicherheitshinweiseAvvertenza Importanti Istruzioni Sulla Sicurezza Xiii Aviso Instruções Importantes DE SegurançaXiv Related DocumentationUse this guide in conjunction with these documents Cisco.com Obtaining DocumentationDocumentation CD-ROM Ordering DocumentationDocumentation Feedback Obtaining Technical AssistanceYou can order Cisco documentation in these ways XviCisco TAC Website Technical Assistance CenterCisco TAC Escalation Center XviiXviii Obtaining Additional Publications and InformationCisco Analog Telephone Adaptor Overview Pstn Overview of Media Gateway Control ProtocolLink LED Hardware OverviewFunction Button Cisco ATA supports the following protocols and services Software FeaturesMgcp Versions Voice Codecs SupportedCisco ATA Mgcp Services Additional Supported Signaling ProtocolsOther Supported Protocols 729A 729B 729.ABService Parameter Fax ServicesSupplementary Services that the Cisco ATA Provides Supplementary Services that the Call Agent Provides Signaling image by using the Tftp server-upgrade method or Installation and Configuration OverviewManual-upgrade method Action ReferenceOL-4803-01 Installing the Cisco ATA What the Cisco ATA Package Includes Safety RecommendationsNetwork Requirements What You Need Installation Procedure5V power adaptor Power cord Cisco ATA 186 Rear Panel Connections ProcedureInstalling the Cisco ATA Installation Procedure Power-Down Procedure Configuring the Cisco ATA for Mgcp Default Boot Load Behavior Page Feature VLANSettingParameter and Bits Reference BitsHexadecimal format, this value is 0x01cc002b Steps Needed to Configure the Cisco ATABasic Configuration Steps in a Tftp Server Environment Action Reference Tftp server at boot up timeAction Basic Configuration Steps in a Non-TFTP Server EnvironmentConfigurable Features and Related Parameters Configuring the Cisco ATA Using a Tftp ServerSetting Up the Tftp Server with Cisco ATA Software Creating Unique and Common Cisco ATA Configuration Files Syntax Save this file of Cisco ATA-specific parameters asCfgfmt -mgcp -tptag.datata0a141e28323c.txt ata0a141e28323c Using atapname.exe Tool to Obtain MAC AddressCommand Output Using Encryption With the cfgfmt ToolCommand Example Non-zero Total Binary Output SizeSyntax Definitions-Required Parameters Syntax of the cfgfmt tool followsSyntax Definitions-Options Syntax examples Examples of Upgrading to Stronger Encryption KeyAta102030405060 is unencrypted Atadefault.cfg Configuration File Using a Dhcp Server, Using a Dhcp ServerOther Dhcp Options You Can Set Without Using a Dhcp Server Voice Configuration MenuVoice Menu Number Features Using the Voice Configuration MenuVoice Menu Number Entering Alphanumeric ValuesKey Alphanumeric Characters Cisco ATA Web ConfigurationResetting the Cisco ATA to Factory Default Values Cisco ATA Web Configuration Refreshing or Resetting the Cisco ATA Procedure to Reset the Cisco ATA Upgrading the Mgcp Signaling ImageProcedure to Refresh the Cisco ATA Cisco ATA-Supported Mgcp Services Setting the Codec Important Basic Mgcp ServicesConfiguring Refresh Interval Required ParametersEndpoints and Connections Additional Mgcp ServicesMgcp Endpoint Device Type Call Agent Redundancy with Configuration ParametersCisco ATA Registration Process with Mgcp Syntax TypeRsip Message for Disconnect State Complete Reference Table of all Cisco ATA Mgcp ServicesConfigurable Feature Related Parameter Supported Mgcp Connection Modes Supported Signals and EventsSupported Local Connection Options Related CIsco ATA ParameterCode Description Type Intermittent dial tone Timer Dtmf inputNCS 1.0 L-Package Supported by the Cisco ATA with Mgcp Wt1, wt2, wt3, wt4 Call-waiting tone Dtmf tones wildcard Mgcp 0.1-1.0 L-Package Supported by the Cisco ATA with MgcpMgcp 0.1-1.0 G-Package Supported by the Cisco ATA with Mgcp Operation failed Rbk### Rt@connection id Commands Supported with MgcpMgcp 0.1-1.0 D-Package Supported by the Cisco ATA with Mgcp Parameter Usage Parameters in Commands Sent to the Call AgentParameters in Responses Sent to the Call Agent Mgcp Embedded Events Example HdA, ESdl, Roc, 0-9#TD, D1xxxxxxxxxx9011x.T OL-4803-01 Parameters and Defaults IP address e.g Integer 32-bit integer Numeric digit string Configuration Text File TemplateUser Interface UI Security Parameter UIPasswordValue Type RangeUseTFTP Parameters for Configuration Method and EncryptionCfgInterval TftpURLMaximum 31 characters 905EncryptKey EncryptKeyEx Not applicable for this parameter Network Configuration ParametersRange Default StaticIp Voice Configuration Menu Access Code Related ParametersStaticRoute IP address916 StaticNetMask255.255.255.0 Related parameter Vlan SettingExamples Mgcp Configuration ParametersCA0orCM0 Specify the ID of the primary Call Agent in this parameter CA1orCM1Value Types Voice Configuration Menu Access CodesEPID0orSID0 and EPID1orSID1 Integer PrfCodecLBRCodec 300 MGCPPort2427 201RetxLim MediaPortRetxIntvl Domain MGCPVer205 Alphanumeric931 Audio Configuration ParametersCodecName Bit Number Definition Default NamesAudioMode CallerIdMethod Operational ParametersNumTxFrames Parameters and Defaults Operational Parameters FXSOutputLevel FXSInputLevel371 ConnectMode0x90000400 311Bit Number SigTimer 0x2 OpFlagsBit Number Definition 255 Tone Configuration Parameters0x000068B8 Each tone is specified by nine integers, as follows Tone Parameter Syntax-Basic FormatEach tone is specified by 11 integers, as follows Tone Parameter Syntax-Extended FormatsExtended Format a Cadence With Two On-Off Pairs Extended Format BCadence with Three On-Off Pairs ReorderTone Parameter Example1 Component Setting ExplanationReorderTone Parameter Example Recommended Values Default values using the Basic formatSpecific Tone Parameter Information DialToneReorderTone BusyToneCallWaitTone RingbackTone922 923OffTime-2400 TotalToneTime-4800 AlertTone924 925Default Recommended Values Diagnostic ParametersRingCadence NPrintfSyslogIP TraceFlagsExtended IP address 0x00000000Bit Number Type of Messages to Trace SyslogCtrlRTP statistics messages Reserved CFGID-Version Parameter for Cisco ATA Configuration FileOL-4803-01 Using Fax Pass-through Mode Configuring and Debugging Fax ServicesFax Pass-through mode requires configuring two parameters Configuring the Cisco ATA for Fax Pass-through modeThis setting translates to the following bitmap AudioModeRecommended Setting Configuring Cisco IOS Gateways to Enable Fax Pass-throughThis setting translates to the bitmap ConnectModeRun the following command Enable Fax Pass-through ModePerform the command Disable Fax Relay FeatureConfiguring the Cisco ATA for Fax Mode Using FAX ModeConfiguring the Cisco IOS Gateway for Fax Mode Debugging the Cisco ATA 186/188 Fax ServicesCommon Problems When Using IOS Gateways Problem ActionCisco ATA, and 0x0012XXXX for the Phone 2 port Using prserv for Diagnosing Fax ProblemsFor fax pass-through mode, AudioMode should be set to PortAnalyzing prserv Output for Fax Sessions Prserv OverviewDecoding timestamp was set to timestamp2 Log event DescriptionThat the first RTP packet that the Cisco ATA received was Encoded for channelPossible Reasons for Failure Originating-Gateway ExampleTo use rtpcatch, follow these steps Using rtpcatch for Diagnosing Fax ProblemsRtpcatch Overview Output Files Example of rtpcatchExplanation CED tone Detected Analyzing rtpcatch Output for Fax Sessions Fax relay mode Cisco fax relay modeAnalysis Both sides use G.711 for the entire fax sessionExample 6-3 Fax Pass-through Mode Using rtpcatch to Analyze Common Causes of FailurePossible Cause for Failure Cisco fax relay option is not disabled on the gatewayPossible Causes for Failure Example 6-9 Fax Pass-through Mode Failure Rtpcatch Limitations Definitions Upgrading the Signaling Image from a Tftp ServerSyntax of upgradecode Parameter Process Upgrading the Signaling Image ManuallyUpgradecode parameter value could be Preliminary Steps Upgrade RequirementsRunning the Executable File SyntaxTo perform the upgrade, follow these steps Upgrade ProcedureUsing a Web Browser Confirming a Successful Signaling Image UpgradeOL-4803-01 General Troubleshooting Tips TroubleshootingSymptoms and Actions Installation and Upgrade Issues Debugging 2* 1 1* 2* 8* 1 1* 7* 8* 1 1* 9* 0* 1 1* 9* 0* 0 You should also have access to a sniffer or LAN analyzerMessage Syntax Using System DiagnosticsPriorityTimeOffset Ataip tag chMessage Syntax DefinitionsExample-TFTP messages Example-ARP MessageExample-DHCP Messages Example-Cisco ATA Event Messages Example-Cisco ATA Configuration Update MessageExample-System Reboot Message Example-RTP Statistic Messages Local Tone Playout ReportingExample-Fax Event Messages Tone Type ID Description Bit Number Description Boolean Value Obtaining Network Status After Getting IP ConnectivityBit Number Description Configuration file is not found Cisco ATA failed to upgrade to the downloaded image fileBad configuration file Checksum error for configuration fileReal-Time Transport Protocol RTP Statistics Reporting Dhcp Status HtmlRing Load per RJ-11 FXS Port Maximum Distance Frequently Asked QuestionsResetting Cisco ATA counters Contacting TAC OL-4803-01 Voice Menu Option Code Description Table A-1lists codes to return basic Cisco ATA informationDNS 2 IP 916 IP address of the primary DNS serverTftp URL OL-4803-01 This section describes Cisco ATA specifications Physical SpecificationsDimensions Weight SpecificationEnvironmental Specifications Electrical Specifications for Cisco ATADescription Specification Physical InterfacesTip/ring interfaces for each RJ-11 FXS port Slic Ringing CharacteristicsSoftware Specifications Appendix B Cisco ATA Specifications Software Specifications Sccp OL-4803-01 Mgcp Call Flows Appendix C Mgcp Call Flows Step Action Log Cisco ATA 2 phone rings and displays Cisco ATA 1 ID on CID Cisco ATA 1 dials 6-Cisco ATA 1 to Call AgentDevice-Call Agent to Cisco ATA OK-Cisco ATA 2 to Call AgentRTP Media stream is now enabled on Cisco ATA 1. Both Routing Update Protocol RTP Media stream is now enabled onCisco ATA 2-Call Agent to Cisco ATA Ringback stops on Cisco ATA 1-Call Agent to Cisco ATACisco ATA 2 hangs up-Cisco ATA 2 to Call Agent ATA 2 Connection mode changes to receive-only-Call Agent toCisco ATA 2 Connection is deleted-Call Agent to Cisco ATA Agent to Cisco ATARecommended Cisco ATA Tone Parameter Values by Country OL-4803-01 Table D-1 Argentina Table D-5 Brazil Table D-9 Czech Republic Table D-13 France Table D-17 Hungary Table D-21 Ireland Table D-25 Korea Table D-29 Netherlands Table D-33 Panama Table D-37 Portugal Table D-41 Slovakia Table D-45 Sweden Parameter Recommended Values OL-4803-01 GL-1 GL-2 GL-3 GL-4 GL-5 Signaling connection control partMessages can be part of Sgcp and Mgcp messages GL-6 Traffic Business-class services for Internet telephonyAllow you to define your own customized markup language GL-7GL-8 Codec negotiation in sending fax BootloadCodecs Cabling requirements LBRCodec Call Agent Supported IN-1IN-2 CallerIdMethod CfgInterval CodecName ConnectMode DhcpEncryptKey IN-3 Fax mode 6-1,6-6 Configuration Debugging ServicesFax relay disabling IN-4IN-5 IN-6 Cisco ATA RSIP*@ipaddress syntax settingRTP payload type RTP statistics reporting IN-7 IN-8
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ATA 188, ATA 186 specifications

The Cisco Systems ATA 186, or Analog Telephone Adapter, revolutionized the way traditional telephony interacted with Voice over Internet Protocol (VoIP) systems. Designed primarily for home and small office use, the ATA 186 allows users to connect standard analog phones and fax machines to a network, enabling them to take advantage of the benefits of VoIP technology.

One of the defining features of the ATA 186 is its dual port architecture. It includes two FXS ports, allowing users to connect up to two analog telephones. This functionality means that multiple devices can leverage VoIP services simultaneously without the need for separate adapters for each phone. The flexibility of the ATA 186 helps streamline the user experience, facilitating voice communication over an IP network while ensuring users can still use their existing phone equipment.

The ATA 186 employs various technologies to maintain high-quality voice calls. It supports standard voice codecs such as G.711 and G.729, which ensure efficient bandwidth usage while preserving call clarity. The adaptive jitter buffer technology further enhances call quality, compensating for network variations and minimizing latency, which is crucial for clear and uninterrupted conversations.

Additionally, the ATA 186 provides users with advanced calling features that were traditionally available only on PBX systems. These features include caller ID, call waiting, and voicemail functionality, integrating seamlessly with typical telephony services. The device also supports T.38 fax relay, allowing users to send and receive faxes over the internet, thus addressing the needs of environments where fax communication remains essential.

The security of VoIP conversations is also a priority for the ATA 186. It employs encryption protocols such as Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS), ensuring that voice data is securely transmitted across the network. This focus on security helps protect sensitive information transmitted during calls.

Installation and configuration of the ATA 186 is streamlined, with an intuitive web-based interface that simplifies the setup process. This accessibility makes it suitable for users with varying levels of technical expertise, as frequently required adjustments, such as network configurations and firmware updates, can be easily managed.

In conclusion, the Cisco Systems ATA 186 stands out as a versatile and robust solution for users looking to integrate analog phones into a VoIP environment. With its dual port capabilities, high-quality voice codecs, advanced call features, and security measures, it offers a compelling choice for both residential and commercial users seeking seamless telephony integration. As technology evolves, devices like the ATA 186 remain cornerstones in bridging traditional telephony with modern communication systems.