Cisco Systems ATA 186, ATA 188 manual Using System Diagnostics, Message Syntax, Syntax Definitions

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Chapter 8 Troubleshooting

Using System Diagnostics

Using System Diagnostics

The Cisco ATA uses functionality of the syslog protocol for system diagnostics. For detailed information on syslog, see RFC-3164.

Note Because the Cisco ATA does not have an internal clock, syslog messages provide the time offset from the most recent Cisco ATA reset. The system administrator should make sure that the syslog relay or syslog server adds the local timestamps upon receiving syslog messages.

Message Syntax

<Priority>Time_Offset ATA_IP [tag] : [ch]Message

Syntax Definitions

Priority means the facility and severity values for a specific syslog message.

Priority = (facility value) * 8 + (severity value). Facility and severity definitions and values are supplied in RFC-3164; these values can be calculated if you know the priority value.

Time_offset means the time elapsed since the most recent Cisco ATA reset.

If the time offset is less than 24 hours, this value is shown as:

hh:mm:ss

If the time offset is more than 24 hours, this value is shown as:

dd hh:mm:ss

where the first d is the number of days elapsed since the most recent reset, and the second d is the letter d.

ATA_IP means the IP address of ATA.

tag means the tag number of the syslog message. Each tag number corresponds to a particular type of message, such as an ARP message. You can turn on tracing for each type of message you want captured by configuring the Cisco ATA parameter syslogCtrl. For more information about the syslogCtrl parameter and for a complete listing of tag numbers and their corresponding message types, see the “SyslogCtrl” section on page 5-42.

Syslog information is sent to the syslog server that you configure by means of the Cisco ATA syslogIP parameter. For more information, see the “SyslogIP” section on page 5-41.

ch means the active line of the Cisco ATA. System-level messages do not contain a ch field.

Message means the syslog message. (See RFC-3164 for message formats and how to interpret the meaning of each syslog message.)

Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator’s Guide for MGCP (version 3.0)

8-6

OL-4803-01

 

 

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Contents Corporate Headquarters Text Part Number OL-4803-01Copyright 2003, Cisco Systems, Inc All rights reserved N T E N T S IiiSafety Recommendations Dhcp CA0UID CA1UID NPrintf TraceFlags ViiInstallation and Upgrade Issues ViiiObjectives AudienceThis preface includes the following sections Organization Organization and UseConventions Chapter DescriptionBewaar Deze Instructies Warnung Wichtige Sicherheitshinweise Avvertenza Importanti Istruzioni Sulla SicurezzaXii Aviso Instruções Importantes DE Segurança XiiiRelated Documentation Use this guide in conjunction with these documentsXiv Documentation CD-ROM Obtaining DocumentationCisco.com Ordering DocumentationYou can order Cisco documentation in these ways Obtaining Technical AssistanceDocumentation Feedback XviCisco TAC Escalation Center Technical Assistance CenterCisco TAC Website XviiObtaining Additional Publications and Information XviiiCisco Analog Telephone Adaptor Overview Overview of Media Gateway Control Protocol PstnHardware Overview Link LEDFunction Button Mgcp Versions Software FeaturesCisco ATA supports the following protocols and services Voice Codecs SupportedOther Supported Protocols Additional Supported Signaling ProtocolsCisco ATA Mgcp Services 729A 729B 729.ABFax Services Supplementary Services that the Cisco ATA ProvidesService Parameter Supplementary Services that the Call Agent Provides Manual-upgrade method Installation and Configuration OverviewSignaling image by using the Tftp server-upgrade method or Action ReferenceOL-4803-01 Installing the Cisco ATA Safety Recommendations Network RequirementsWhat the Cisco ATA Package Includes Installation Procedure 5V power adaptor Power cordWhat You Need Procedure Cisco ATA 186 Rear Panel ConnectionsInstalling the Cisco ATA Installation Procedure Power-Down Procedure Configuring the Cisco ATA for Mgcp Default Boot Load Behavior Page Parameter and Bits Reference VLANSettingFeature BitsSteps Needed to Configure the Cisco ATA Basic Configuration Steps in a Tftp Server EnvironmentHexadecimal format, this value is 0x01cc002b Tftp server at boot up time Action ReferenceBasic Configuration Steps in a Non-TFTP Server Environment ActionConfiguring the Cisco ATA Using a Tftp Server Setting Up the Tftp Server with Cisco ATA SoftwareConfigurable Features and Related Parameters Creating Unique and Common Cisco ATA Configuration Files Save this file of Cisco ATA-specific parameters as SyntaxUsing atapname.exe Tool to Obtain MAC Address Cfgfmt -mgcp -tptag.datata0a141e28323c.txt ata0a141e28323cUsing Encryption With the cfgfmt Tool Command ExampleCommand Output Total Binary Output Size Non-zeroSyntax of the cfgfmt tool follows Syntax Definitions-OptionsSyntax Definitions-Required Parameters Examples of Upgrading to Stronger Encryption Key Syntax examplesAta102030405060 is unencrypted Atadefault.cfg Configuration File Using a Dhcp Server Using a Dhcp Server,Other Dhcp Options You Can Set Voice Configuration Menu Without Using a Dhcp ServerUsing the Voice Configuration Menu Voice Menu Number FeaturesEntering Alphanumeric Values Voice Menu NumberCisco ATA Web Configuration Resetting the Cisco ATA to Factory Default ValuesKey Alphanumeric Characters Cisco ATA Web Configuration Refreshing or Resetting the Cisco ATA Upgrading the Mgcp Signaling Image Procedure to Refresh the Cisco ATAProcedure to Reset the Cisco ATA Cisco ATA-Supported Mgcp Services Configuring Refresh Interval Important Basic Mgcp ServicesSetting the Codec Required ParametersAdditional Mgcp Services Endpoints and ConnectionsCisco ATA Registration Process with Mgcp Call Agent Redundancy with Configuration ParametersMgcp Endpoint Device Type Syntax TypeComplete Reference Table of all Cisco ATA Mgcp Services Rsip Message for Disconnect StateConfigurable Feature Related Parameter Supported Local Connection Options Supported Signals and EventsSupported Mgcp Connection Modes Related CIsco ATA ParameterIntermittent dial tone Timer Dtmf input NCS 1.0 L-Package Supported by the Cisco ATA with MgcpCode Description Type Mgcp 0.1-1.0 L-Package Supported by the Cisco ATA with Mgcp Mgcp 0.1-1.0 G-Package Supported by the Cisco ATA with MgcpWt1, wt2, wt3, wt4 Call-waiting tone Dtmf tones wildcard Commands Supported with Mgcp Mgcp 0.1-1.0 D-Package Supported by the Cisco ATA with MgcpOperation failed Rbk### Rt@connection id Parameters in Commands Sent to the Call Agent Parameters in Responses Sent to the Call AgentParameter Usage Mgcp Embedded Events Example HdA, ESdl, Roc, 0-9#TD, D1xxxxxxxxxx9011x.T OL-4803-01 Parameters and Defaults Configuration Text File Template IP address e.g Integer 32-bit integer Numeric digit stringValue Type UIPasswordUser Interface UI Security Parameter RangeParameters for Configuration Method and Encryption UseTFTPMaximum 31 characters TftpURLCfgInterval 905EncryptKey EncryptKeyEx Network Configuration Parameters Range DefaultNot applicable for this parameter StaticRoute Voice Configuration Menu Access Code Related ParametersStaticIp IP addressStaticNetMask 255.255.255.0916 Vlan Setting Related parameterMgcp Configuration Parameters CA0orCM0Examples CA1orCM1 Specify the ID of the primary Call Agent in this parameterVoice Configuration Menu Access Codes EPID0orSID0 and EPID1orSID1Value Types PrfCodec LBRCodecInteger 2427 MGCPPort300 201MediaPort RetxIntvlRetxLim 205 MGCPVerDomain AlphanumericAudio Configuration Parameters CodecName931 Default Names AudioModeBit Number Definition Operational Parameters NumTxFramesCallerIdMethod Parameters and Defaults Operational Parameters FXSInputLevel FXSOutputLevel0x90000400 ConnectMode371 311Bit Number SigTimer OpFlags 0x2Bit Number Definition Tone Configuration Parameters 0x000068B8255 Tone Parameter Syntax-Basic Format Each tone is specified by nine integers, as followsTone Parameter Syntax-Extended Formats Extended Format aEach tone is specified by 11 integers, as follows Extended Format B Cadence With Two On-Off PairsCadence with Three On-Off Pairs Component Setting Explanation ReorderTone Parameter Example1ReorderTone Parameter Example Specific Tone Parameter Information Default values using the Basic formatRecommended Values DialToneBusyTone ReorderTone922 RingbackToneCallWaitTone 923924 AlertToneOffTime-2400 TotalToneTime-4800 925RingCadence Diagnostic ParametersDefault Recommended Values NPrintfExtended IP address TraceFlagsSyslogIP 0x00000000SyslogCtrl Bit Number Type of Messages to TraceCFGID-Version Parameter for Cisco ATA Configuration File RTP statistics messages ReservedOL-4803-01 Configuring and Debugging Fax Services Using Fax Pass-through ModeThis setting translates to the following bitmap Configuring the Cisco ATA for Fax Pass-through modeFax Pass-through mode requires configuring two parameters AudioModeThis setting translates to the bitmap Configuring Cisco IOS Gateways to Enable Fax Pass-throughRecommended Setting ConnectModeEnable Fax Pass-through Mode Run the following commandDisable Fax Relay Feature Perform the commandUsing FAX Mode Configuring the Cisco ATA for Fax ModeCommon Problems When Using IOS Gateways Debugging the Cisco ATA 186/188 Fax ServicesConfiguring the Cisco IOS Gateway for Fax Mode Problem ActionFor fax pass-through mode, AudioMode should be set to Using prserv for Diagnosing Fax ProblemsCisco ATA, and 0x0012XXXX for the Phone 2 port PortPrserv Overview Analyzing prserv Output for Fax SessionsThat the first RTP packet that the Cisco ATA received was Log event DescriptionDecoding timestamp was set to timestamp2 Encoded for channelOriginating-Gateway Example Possible Reasons for FailureUsing rtpcatch for Diagnosing Fax Problems Rtpcatch OverviewTo use rtpcatch, follow these steps Example of rtpcatch Output FilesExplanation CED tone Detected Analysis Fax relay mode Cisco fax relay modeAnalyzing rtpcatch Output for Fax Sessions Both sides use G.711 for the entire fax sessionUsing rtpcatch to Analyze Common Causes of Failure Example 6-3 Fax Pass-through ModeCisco fax relay option is not disabled on the gateway Possible Causes for FailurePossible Cause for Failure Example 6-9 Fax Pass-through Mode Failure Rtpcatch Limitations Upgrading the Signaling Image from a Tftp Server Syntax of upgradecode ParameterDefinitions Upgrading the Signaling Image Manually Upgradecode parameter value could beProcess Running the Executable File Upgrade RequirementsPreliminary Steps SyntaxUpgrade Procedure To perform the upgrade, follow these stepsConfirming a Successful Signaling Image Upgrade Using a Web BrowserOL-4803-01 Troubleshooting General Troubleshooting TipsSymptoms and Actions Installation and Upgrade Issues Debugging You should also have access to a sniffer or LAN analyzer 2* 1 1* 2* 8* 1 1* 7* 8* 1 1* 9* 0* 1 1* 9* 0* 0PriorityTimeOffset Ataip tag chMessage Using System DiagnosticsMessage Syntax Syntax DefinitionsExample-ARP Message Example-DHCP MessagesExample-TFTP messages Example-Cisco ATA Configuration Update Message Example-System Reboot MessageExample-Cisco ATA Event Messages Local Tone Playout Reporting Example-Fax Event MessagesExample-RTP Statistic Messages Tone Type ID Description Obtaining Network Status After Getting IP Connectivity Bit Number DescriptionBit Number Description Boolean Value Bad configuration file Cisco ATA failed to upgrade to the downloaded image fileConfiguration file is not found Checksum error for configuration fileDhcp Status Html Real-Time Transport Protocol RTP Statistics ReportingFrequently Asked Questions Resetting Cisco ATA countersRing Load per RJ-11 FXS Port Maximum Distance Contacting TAC OL-4803-01 Table A-1lists codes to return basic Cisco ATA information Voice Menu Option Code Description916 IP address of the primary DNS server DNS 2 IPTftp URL OL-4803-01 Dimensions Weight Physical SpecificationsThis section describes Cisco ATA specifications SpecificationDescription Specification Electrical Specifications for Cisco ATAEnvironmental Specifications Physical InterfacesRinging Characteristics Software SpecificationsTip/ring interfaces for each RJ-11 FXS port Slic Appendix B Cisco ATA Specifications Software Specifications Sccp OL-4803-01 Mgcp Call Flows Appendix C Mgcp Call Flows Step Action Log Device-Call Agent to Cisco ATA Cisco ATA 1 dials 6-Cisco ATA 1 to Call AgentCisco ATA 2 phone rings and displays Cisco ATA 1 ID on CID OK-Cisco ATA 2 to Call AgentCisco ATA 2-Call Agent to Cisco ATA Routing Update Protocol RTP Media stream is now enabled onRTP Media stream is now enabled on Cisco ATA 1. Both Ringback stops on Cisco ATA 1-Call Agent to Cisco ATACisco ATA 2 Connection is deleted-Call Agent to Cisco ATA ATA 2 Connection mode changes to receive-only-Call Agent toCisco ATA 2 hangs up-Cisco ATA 2 to Call Agent Agent to Cisco ATARecommended Cisco ATA Tone Parameter Values by Country OL-4803-01 Table D-1 Argentina Table D-5 Brazil Table D-9 Czech Republic Table D-13 France Table D-17 Hungary Table D-21 Ireland Table D-25 Korea Table D-29 Netherlands Table D-33 Panama Table D-37 Portugal Table D-41 Slovakia Table D-45 Sweden Parameter Recommended Values OL-4803-01 GL-1 GL-2 GL-3 GL-4 Signaling connection control part Messages can be part of Sgcp and Mgcp messagesGL-5 GL-6 Allow you to define your own customized markup language Business-class services for Internet telephonyTraffic GL-7GL-8 Codecs Cabling requirements LBRCodec Call Agent Supported BootloadCodec negotiation in sending fax IN-1CallerIdMethod CfgInterval CodecName ConnectMode Dhcp EncryptKeyIN-2 IN-3 Fax relay disabling Debugging ServicesFax mode 6-1,6-6 Configuration IN-4IN-5 Cisco ATA RSIP*@ipaddress syntax setting RTP payload type RTP statistics reportingIN-6 IN-7 IN-8
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ATA 188, ATA 186 specifications

The Cisco Systems ATA 186, or Analog Telephone Adapter, revolutionized the way traditional telephony interacted with Voice over Internet Protocol (VoIP) systems. Designed primarily for home and small office use, the ATA 186 allows users to connect standard analog phones and fax machines to a network, enabling them to take advantage of the benefits of VoIP technology.

One of the defining features of the ATA 186 is its dual port architecture. It includes two FXS ports, allowing users to connect up to two analog telephones. This functionality means that multiple devices can leverage VoIP services simultaneously without the need for separate adapters for each phone. The flexibility of the ATA 186 helps streamline the user experience, facilitating voice communication over an IP network while ensuring users can still use their existing phone equipment.

The ATA 186 employs various technologies to maintain high-quality voice calls. It supports standard voice codecs such as G.711 and G.729, which ensure efficient bandwidth usage while preserving call clarity. The adaptive jitter buffer technology further enhances call quality, compensating for network variations and minimizing latency, which is crucial for clear and uninterrupted conversations.

Additionally, the ATA 186 provides users with advanced calling features that were traditionally available only on PBX systems. These features include caller ID, call waiting, and voicemail functionality, integrating seamlessly with typical telephony services. The device also supports T.38 fax relay, allowing users to send and receive faxes over the internet, thus addressing the needs of environments where fax communication remains essential.

The security of VoIP conversations is also a priority for the ATA 186. It employs encryption protocols such as Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS), ensuring that voice data is securely transmitted across the network. This focus on security helps protect sensitive information transmitted during calls.

Installation and configuration of the ATA 186 is streamlined, with an intuitive web-based interface that simplifies the setup process. This accessibility makes it suitable for users with varying levels of technical expertise, as frequently required adjustments, such as network configurations and firmware updates, can be easily managed.

In conclusion, the Cisco Systems ATA 186 stands out as a versatile and robust solution for users looking to integrate analog phones into a VoIP environment. With its dual port capabilities, high-quality voice codecs, advanced call features, and security measures, it offers a compelling choice for both residential and commercial users seeking seamless telephony integration. As technology evolves, devices like the ATA 186 remain cornerstones in bridging traditional telephony with modern communication systems.