Cisco Systems ATA 186, ATA 188 manual Tone Type ID Description

Page 154

Chapter 8 Troubleshooting

Obtaining Network Status Prior to Getting IP Connectivity

Table 8-1 Tone Type Identifiers

Tone Type ID

Description

 

 

0

Dial tone

 

 

1

Busy tone

 

 

2

Reorder tone

 

 

3

Ringback tone

 

 

4

Call-waiting tone

 

 

5

Warning or confirmation tone

 

 

6

DTMF digit 0

 

 

7

DTMF digit 1

 

 

8

DTMF digit 2

 

 

9

DTMF digit 3

 

 

10

DTMF digit 4

 

 

11

DTMF digit 5

 

 

12

DTMF digit 6

 

 

13

DTMF digit 7

 

 

14

DTMF digit 8

 

 

15

DTMF digit 9

 

 

16

DTMF digit A

 

 

17

DTMF digit B

 

 

18

DTMF digit C

 

 

19

DTMF digit D

 

 

20

DTMF digit *

 

 

21

DTMF digit #

 

 

22

CPE alert signal (for off-hook Caller ID generation)

 

 

23

Outside dial tone

 

 

24

Prompt tone

 

 

25

Beep tone

 

 

Obtaining Network Status Prior to Getting IP Connectivity

Using voice configuration menu code 3123#, you can obtain basic network status to use for diagnostic purposes. After you enter this code, the Cisco ATA announces a message in the following format:

e123.D.0xX

where:

•D is the VLAN ID (this is a non-zero value if the Cisco ATA has entered a VLAN)

•0xX is a bitmap value in hexadecimal format. The definition of each bit is shown in Table 8-2.

Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator’s Guide for MGCP (version 3.0)

8-10

OL-4803-01

 

 

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Contents Corporate Headquarters Text Part Number OL-4803-01Copyright 2003, Cisco Systems, Inc All rights reserved N T E N T S IiiSafety Recommendations Dhcp CA0UID CA1UID NPrintf TraceFlags ViiInstallation and Upgrade Issues ViiiAudience ObjectivesThis preface includes the following sections Organization Organization and UseConventions Chapter DescriptionBewaar Deze Instructies Avvertenza Importanti Istruzioni Sulla Sicurezza Warnung Wichtige SicherheitshinweiseXii Aviso Instruções Importantes DE Segurança XiiiUse this guide in conjunction with these documents Related DocumentationXiv Documentation CD-ROM Obtaining DocumentationCisco.com Ordering DocumentationYou can order Cisco documentation in these ways Obtaining Technical AssistanceDocumentation Feedback XviCisco TAC Escalation Center Technical Assistance CenterCisco TAC Website XviiObtaining Additional Publications and Information XviiiCisco Analog Telephone Adaptor Overview Overview of Media Gateway Control Protocol PstnHardware Overview Link LEDFunction Button Mgcp Versions Software FeaturesCisco ATA supports the following protocols and services Voice Codecs SupportedOther Supported Protocols Additional Supported Signaling ProtocolsCisco ATA Mgcp Services 729A 729B 729.ABSupplementary Services that the Cisco ATA Provides Fax ServicesService Parameter Supplementary Services that the Call Agent Provides Manual-upgrade method Installation and Configuration OverviewSignaling image by using the Tftp server-upgrade method or Action ReferenceOL-4803-01 Installing the Cisco ATA Network Requirements Safety RecommendationsWhat the Cisco ATA Package Includes 5V power adaptor Power cord Installation ProcedureWhat You Need Procedure Cisco ATA 186 Rear Panel ConnectionsInstalling the Cisco ATA Installation Procedure Power-Down Procedure Configuring the Cisco ATA for Mgcp Default Boot Load Behavior Page Parameter and Bits Reference VLANSettingFeature BitsBasic Configuration Steps in a Tftp Server Environment Steps Needed to Configure the Cisco ATAHexadecimal format, this value is 0x01cc002b Tftp server at boot up time Action ReferenceBasic Configuration Steps in a Non-TFTP Server Environment ActionSetting Up the Tftp Server with Cisco ATA Software Configuring the Cisco ATA Using a Tftp ServerConfigurable Features and Related Parameters Creating Unique and Common Cisco ATA Configuration Files Save this file of Cisco ATA-specific parameters as SyntaxUsing atapname.exe Tool to Obtain MAC Address Cfgfmt -mgcp -tptag.datata0a141e28323c.txt ata0a141e28323cCommand Example Using Encryption With the cfgfmt ToolCommand Output Total Binary Output Size Non-zeroSyntax Definitions-Options Syntax of the cfgfmt tool followsSyntax Definitions-Required Parameters Examples of Upgrading to Stronger Encryption Key Syntax examplesAta102030405060 is unencrypted Atadefault.cfg Configuration File Using a Dhcp Server Using a Dhcp Server,Other Dhcp Options You Can Set Voice Configuration Menu Without Using a Dhcp ServerUsing the Voice Configuration Menu Voice Menu Number FeaturesEntering Alphanumeric Values Voice Menu NumberResetting the Cisco ATA to Factory Default Values Cisco ATA Web ConfigurationKey Alphanumeric Characters Cisco ATA Web Configuration Refreshing or Resetting the Cisco ATA Procedure to Refresh the Cisco ATA Upgrading the Mgcp Signaling ImageProcedure to Reset the Cisco ATA Cisco ATA-Supported Mgcp Services Configuring Refresh Interval Important Basic Mgcp ServicesSetting the Codec Required ParametersAdditional Mgcp Services Endpoints and ConnectionsCisco ATA Registration Process with Mgcp Call Agent Redundancy with Configuration ParametersMgcp Endpoint Device Type Syntax TypeComplete Reference Table of all Cisco ATA Mgcp Services Rsip Message for Disconnect StateConfigurable Feature Related Parameter Supported Local Connection Options Supported Signals and EventsSupported Mgcp Connection Modes Related CIsco ATA ParameterNCS 1.0 L-Package Supported by the Cisco ATA with Mgcp Intermittent dial tone Timer Dtmf inputCode Description Type Mgcp 0.1-1.0 G-Package Supported by the Cisco ATA with Mgcp Mgcp 0.1-1.0 L-Package Supported by the Cisco ATA with MgcpWt1, wt2, wt3, wt4 Call-waiting tone Dtmf tones wildcard Mgcp 0.1-1.0 D-Package Supported by the Cisco ATA with Mgcp Commands Supported with MgcpOperation failed Rbk### Rt@connection id Parameters in Responses Sent to the Call Agent Parameters in Commands Sent to the Call AgentParameter Usage Mgcp Embedded Events Example HdA, ESdl, Roc, 0-9#TD, D1xxxxxxxxxx9011x.T OL-4803-01 Parameters and Defaults Configuration Text File Template IP address e.g Integer 32-bit integer Numeric digit stringValue Type UIPasswordUser Interface UI Security Parameter RangeParameters for Configuration Method and Encryption UseTFTPMaximum 31 characters TftpURLCfgInterval 905EncryptKey EncryptKeyEx Range Default Network Configuration ParametersNot applicable for this parameter StaticRoute Voice Configuration Menu Access Code Related ParametersStaticIp IP address255.255.255.0 StaticNetMask916 Vlan Setting Related parameterCA0orCM0 Mgcp Configuration ParametersExamples CA1orCM1 Specify the ID of the primary Call Agent in this parameterEPID0orSID0 and EPID1orSID1 Voice Configuration Menu Access CodesValue Types LBRCodec PrfCodecInteger 2427 MGCPPort300 201RetxIntvl MediaPortRetxLim 205 MGCPVerDomain AlphanumericCodecName Audio Configuration Parameters931 AudioMode Default NamesBit Number Definition NumTxFrames Operational ParametersCallerIdMethod Parameters and Defaults Operational Parameters FXSInputLevel FXSOutputLevel0x90000400 ConnectMode371 311Bit Number SigTimer OpFlags 0x2Bit Number Definition 0x000068B8 Tone Configuration Parameters255 Tone Parameter Syntax-Basic Format Each tone is specified by nine integers, as followsExtended Format a Tone Parameter Syntax-Extended FormatsEach tone is specified by 11 integers, as follows Extended Format B Cadence With Two On-Off PairsCadence with Three On-Off Pairs Component Setting Explanation ReorderTone Parameter Example1ReorderTone Parameter Example Specific Tone Parameter Information Default values using the Basic formatRecommended Values DialToneBusyTone ReorderTone922 RingbackToneCallWaitTone 923924 AlertToneOffTime-2400 TotalToneTime-4800 925RingCadence Diagnostic ParametersDefault Recommended Values NPrintfExtended IP address TraceFlagsSyslogIP 0x00000000SyslogCtrl Bit Number Type of Messages to TraceCFGID-Version Parameter for Cisco ATA Configuration File RTP statistics messages ReservedOL-4803-01 Configuring and Debugging Fax Services Using Fax Pass-through ModeThis setting translates to the following bitmap Configuring the Cisco ATA for Fax Pass-through modeFax Pass-through mode requires configuring two parameters AudioModeThis setting translates to the bitmap Configuring Cisco IOS Gateways to Enable Fax Pass-throughRecommended Setting ConnectModeEnable Fax Pass-through Mode Run the following commandDisable Fax Relay Feature Perform the commandUsing FAX Mode Configuring the Cisco ATA for Fax ModeCommon Problems When Using IOS Gateways Debugging the Cisco ATA 186/188 Fax ServicesConfiguring the Cisco IOS Gateway for Fax Mode Problem ActionFor fax pass-through mode, AudioMode should be set to Using prserv for Diagnosing Fax ProblemsCisco ATA, and 0x0012XXXX for the Phone 2 port PortPrserv Overview Analyzing prserv Output for Fax SessionsThat the first RTP packet that the Cisco ATA received was Log event DescriptionDecoding timestamp was set to timestamp2 Encoded for channelOriginating-Gateway Example Possible Reasons for FailureRtpcatch Overview Using rtpcatch for Diagnosing Fax ProblemsTo use rtpcatch, follow these steps Example of rtpcatch Output FilesExplanation CED tone Detected Analysis Fax relay mode Cisco fax relay modeAnalyzing rtpcatch Output for Fax Sessions Both sides use G.711 for the entire fax sessionUsing rtpcatch to Analyze Common Causes of Failure Example 6-3 Fax Pass-through ModePossible Causes for Failure Cisco fax relay option is not disabled on the gatewayPossible Cause for Failure Example 6-9 Fax Pass-through Mode Failure Rtpcatch Limitations Syntax of upgradecode Parameter Upgrading the Signaling Image from a Tftp ServerDefinitions Upgradecode parameter value could be Upgrading the Signaling Image ManuallyProcess Running the Executable File Upgrade RequirementsPreliminary Steps SyntaxUpgrade Procedure To perform the upgrade, follow these stepsConfirming a Successful Signaling Image Upgrade Using a Web BrowserOL-4803-01 Troubleshooting General Troubleshooting TipsSymptoms and Actions Installation and Upgrade Issues Debugging You should also have access to a sniffer or LAN analyzer 2* 1 1* 2* 8* 1 1* 7* 8* 1 1* 9* 0* 1 1* 9* 0* 0PriorityTimeOffset Ataip tag chMessage Using System DiagnosticsMessage Syntax Syntax Definitions Example-DHCP Messages Example-ARP Message Example-TFTP messages Example-System Reboot Message Example-Cisco ATA Configuration Update MessageExample-Cisco ATA Event Messages Example-Fax Event Messages Local Tone Playout ReportingExample-RTP Statistic Messages Tone Type ID Description Bit Number Description Obtaining Network Status After Getting IP ConnectivityBit Number Description Boolean Value Bad configuration file Cisco ATA failed to upgrade to the downloaded image fileConfiguration file is not found Checksum error for configuration fileDhcp Status Html Real-Time Transport Protocol RTP Statistics ReportingResetting Cisco ATA counters Frequently Asked QuestionsRing Load per RJ-11 FXS Port Maximum Distance Contacting TAC OL-4803-01 Table A-1lists codes to return basic Cisco ATA information Voice Menu Option Code Description916 IP address of the primary DNS server DNS 2 IPTftp URL OL-4803-01 Dimensions Weight Physical SpecificationsThis section describes Cisco ATA specifications SpecificationDescription Specification Electrical Specifications for Cisco ATAEnvironmental Specifications Physical InterfacesSoftware Specifications Ringing CharacteristicsTip/ring interfaces for each RJ-11 FXS port Slic Appendix B Cisco ATA Specifications Software Specifications Sccp OL-4803-01 Mgcp Call Flows Appendix C Mgcp Call Flows Step Action Log Device-Call Agent to Cisco ATA Cisco ATA 1 dials 6-Cisco ATA 1 to Call AgentCisco ATA 2 phone rings and displays Cisco ATA 1 ID on CID OK-Cisco ATA 2 to Call AgentCisco ATA 2-Call Agent to Cisco ATA Routing Update Protocol RTP Media stream is now enabled onRTP Media stream is now enabled on Cisco ATA 1. Both Ringback stops on Cisco ATA 1-Call Agent to Cisco ATACisco ATA 2 Connection is deleted-Call Agent to Cisco ATA ATA 2 Connection mode changes to receive-only-Call Agent toCisco ATA 2 hangs up-Cisco ATA 2 to Call Agent Agent to Cisco ATARecommended Cisco ATA Tone Parameter Values by Country OL-4803-01 Table D-1 Argentina Table D-5 Brazil Table D-9 Czech Republic Table D-13 France Table D-17 Hungary Table D-21 Ireland Table D-25 Korea Table D-29 Netherlands Table D-33 Panama Table D-37 Portugal Table D-41 Slovakia Table D-45 Sweden Parameter Recommended Values OL-4803-01 GL-1 GL-2 GL-3 GL-4 Messages can be part of Sgcp and Mgcp messages Signaling connection control partGL-5 GL-6 Allow you to define your own customized markup language Business-class services for Internet telephonyTraffic GL-7GL-8 Codecs Cabling requirements LBRCodec Call Agent Supported BootloadCodec negotiation in sending fax IN-1EncryptKey CallerIdMethod CfgInterval CodecName ConnectMode DhcpIN-2 IN-3 Fax relay disabling Debugging ServicesFax mode 6-1,6-6 Configuration IN-4IN-5 RTP payload type RTP statistics reporting Cisco ATA RSIP*@ipaddress syntax settingIN-6 IN-7 IN-8
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