From the message menu | Vertical Communications DXP specification

Small Office & VVP User's Guide

GCA70–347

Using Your Keypad To Listen To Your Messages

When you log-in to your mailbox, the system will play new messages immediately after you enter your password. (If you do not wish to listen to new messages immediately after logging in, press #.)You can listen to saved messages by entering the message menu.

To listen to saved messages—

∙To enter the message menu, press 1.

From the message menu—

∙To hear saved (old) messages, press 2.

∙To return to the main menu, press #.

When you listen to either new or saved messages, you have the following options after the message has played:

∙To replay the entire message, press 1.

∙To save this message, skip over it, and begin playing the next message, press 2.

∙To save this message as a new message, press 3. Use this feature when you want to save a message as new that you have asked the system to delete. The system provides enough time to do this before it actually deletes the message after your delete request. (See next option.)

∙Delete this message and select the next message. You can retrieve a deleted message if you have not hung up. To un-delete the message, go back to the Main Menu, select Listen to Saved Messages (old), and save it as new.

∙For time and date that this message was received, press 65.

∙To forward a copy of this message to another mailbox on VVP, press 6 1.

∙To send a reply to the message you just listened to, providing the message was sent from another subscriber on VVP via their mailbox, press 6 2.

∙To transfer this call to the person who sent this message, press 6 3.

∙To tag one or more documents that you want sent to a fax machine at the end of your call, press 7. Requires the Faxmail option.

∙To get tagged faxmail documents when using Fax-Back on the same call, press 9. Requires the Faxmail option.

While the message is playing—

∙To rewind 5 seconds, press 8.

∙To fast forward 5 seconds, press 9.

∙To pause the playback for approximately 30 seconds, press 0. Restart the message any time during the pause by pressing 0 again.

8 – Small Office & VVP User's Guide

DXP specifications

Vertical Communications is a notable player in the realm of Digital Experience Platforms (DXP), delivering solutions that enhance customer engagement and streamline business processes. At its core, Vertical Communications DXP offers a comprehensive suite of tools designed to improve interactions across various touchpoints, thereby enabling businesses to create meaningful experiences for their customers.

One of the primary features of Vertical Communications DXP is its robust integration capabilities. The platform allows organizations to seamlessly connect different systems, applications, and data sources, creating a unified environment where information can flow effortlessly. This interoperability enables businesses to harness customer data from various channels, such as websites, mobile applications, and social media, facilitating real-time analytics and personalized marketing efforts.

Another key characteristic of Vertical Communications DXP is its user-friendly interface. Designed with both technical and non-technical users in mind, the platform offers an intuitive dashboard that simplifies content management and digital asset organization. This accessibility allows organizations to efficiently manage their digital presence without the need for extensive training or technical expertise.

Vertical Communications DXP also excels in its emphasis on scalability. As businesses evolve and grow, the platform accommodates increasing demands without compromising performance. This scalability is particularly vital for businesses that experience fluctuating customer engagement levels or aim to expand their digital footprint.

Furthermore, the platform incorporates advanced analytics capabilities. By leveraging data-driven insights, organizations can track customer behavior, measure the effectiveness of campaigns, and identify opportunities for improvement. These insights not only help optimize customer interactions but also inform strategy development, leading to enhanced decision-making across the organization.

Security is another cornerstone of Vertical Communications DXP. The platform employs state-of-the-art encryption and compliance measures to protect sensitive customer data, ensuring peace of mind for businesses and their clients alike.

In summary, Vertical Communications DXP stands out as a comprehensive solution that combines integration, scalability, user-friendliness, advanced analytics, and robust security. These attributes make it a valuable asset for organizations looking to elevate their digital engagement, enhance customer experiences, and drive business success in a competitive landscape.