Troubleshooting Guide
Troubleshooting Guide
Telephone Solutions
No dial tone
•Check or repeat installation steps:
Make sure the base power cord is connected to a working electrical outlet. Make sure the telephone line cord is connected to the base and the wall jack.
•Connect another phone to the same jack. If it doesn’t work, the problem might be your wiring or local service.
•The handset may be out of range of the base. Move closer to the base.
•Make sure the battery is properly charged (for 14 hours).
Dial tone is ok, but can’t dial out
•Make sure the type of phone service you are subscribed to is TONE or
PULSE.
Handset does not ring
•Make sure the handset ringer is set to On.
•The handset may be out of range of the base. Move closer to the base.
•You may have too many extension phones on your line. Try unplugging some extensions.
•Check for a dial tone. If no dial tone is heard, see “No dial tone”.
You experience static, noise, or fading in and out
•The handset may be out of range of the base. Move closer to base.
•Make sure base is not plugged into an electrical outlet with another household appliance. If necessary, relocate the base.
•Charge the battery (for 14 hours).
Memory dialing doesn’t work
•Did you follow proper dialing sequence?
Unit locks up and no communication between the base and cordless handset
•Unplug the power adaptor from the electrical outlet and the bottom of the base. Remove the handset battery. Wait for 30 seconds and plug the power adaptor back into the base and electrical outlet. Reconnect the battery and charge for 14 hours.
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