Radio Shack 4-Line Telephone System with Speakerphone and Caller ID owner manual Troubleshooting

Page 26

43-5709.fm Page 26 Wednesday, December 20, 2000 10:56 AM

ˆ Troubleshooting

Problem

Solution

 

 

 

 

Cannot program the existing ID after disconnect-

Perform a system update at another station (see “Trouble-

ing and reconnecting the phone.

shooting” on Page 26).

 

 

Cannot access the program mode.

Station is off the hook or on hold. Hang up or turn hold off.

 

 

Does not receive 3$*(#$//.

DND is on. Turn it off.

Cannot join in a conference call.

Release Call Privacy (see “Making a Conference Call” on

 

Page 16).

 

 

 

Another station has already joined the call.

 

 

Intercom does not work.

Make sure both stations are connected to Lines 1 and 2.

 

 

 

Called station is in DND.

 

 

Cannot view the activity of other stations.

Line 1 is not common to all bases.

 

 

The line indicator flashes when a call comes in but

Auto Attendant is turned on at the SP708 station. Turn it off.

the phone does not ring.

 

Ringer switch is set to off. Turn it on.

 

 

 

Ringer is programmed OFF. Turn it on.

 

 

 

DND is turned on. Turn it off.

 

 

One station's number continues to appear when

DND is on at that station. Turn it off.

the station is not in use.

 

Make sure the base is connected to the line and AC power.

 

 

The telephone does not ring.

Auto Attendant is turned on at the SP708 station. Turn it off.

 

 

 

Ringer switch is set OFF. Turn it on.

 

 

 

Ringer is programmed OFF. Turn it on.

 

 

 

DND is on. Turn it off.

 

 

There is no dial tone and the display is blank.

Connect AC power.

 

 

Callers cannot hear you when using the handset,

Check the handset cord connection.

but you can hear them.

 

Check MUTE.

 

 

When a call comes in on Line 2, the LINE 2 indica-

Check the FAX/PC switch. The switch should be set to

tor does not light.

PHONE when a PC or fax is not connected.

 

 

Cannot operate the phone during a power failure.

Install the backup batteries.

 

 

Communication errors occur during Call Transfer/

A station might have been removed without performing a

Intercom/Page All.

system update.

 

 

26

Troubleshooting

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Page 25 Page 27
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Page 25 Page 27
Contents Line Telephone System FCC Statement Read this Before InstallationImportant Information FCC Wants YOU to KnowImportant Safety Instructions LightningFm Page 4 Wednesday, December 20, 2000 1056 AM Contents Memory Operation Features Quick Look at Your Phone Planning Your System InstallationUsing the System with the SP708 System System CommunicationMounting the System Square ConfigurationNon-Square Configuration/ Private Line Support On a DeskOn a Wall Installing the Backup BatteriesOn a Wall Plate Connecting the AC Adapter Battery Power LevelsPreparation Setting UP the StationsVerifying Station and Line Configurations Setting the Ringer Verifying System ConfigurationStation Reset Setting the Ringer VolumeTelephone Operation Setting the HANDSET, HEADSET, and Speaker VolumeUsing a Headset Selecting a Line Switching Between the Headset and SpeakerphoneMaking Calls Making a Conference CallAnswering a Call While You Are On Another Line Answering CallsTransferring Calls Without AnnouncementUsing Hold Using Auto RedialUsing Flash Using MuteUsing Automatic Answer Paging All StationsSetting Private Lines Using Auto AttendantUsing Standard Phones with the System Monitoring Other RoomsEntering a Pause Memory OperationStoring a Name and Number in Memory Dialing a Stored Number Chain-Dialing Service NumbersTesting Stored Emergency Numbers Editing Stored NumbersCaller ID Operation Programming Caller IDCaller ID Messages Reviewing Caller ID RecordsDialing Numbers from a Caller ID Record Storing a Caller ID Record in Memory Deleting RecordsTroubleshooting Problem SolutionCare Performing a System UpdateResetting the Time and Date Limited One-Year Warranty
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