Avaya 16-603463 manual Appendix Remote features

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Appendix Remote features

This is possible from any telephone with DTMF suffix dialling. In many cases, you can use only certain pre-set telephones for this feature. Your system administrator will inform you.

"Changing call diversion remotely" must be enabled by your system administrator. Your system administrator will also tell you the source discrimination code and whether a PIN is required.

1.Dial the call number of your telephone system from the external telephone.

2.Enter the source discrimination code for your system. You will hear a dial tone as confirmation.

3.Enter the call number of the person for whom you want to change the call diversion.

4.If necessary, enter your PIN.

5.To set up or to change the call diversion, enter the codes for Activate follow-me, beginning with as asterisk.

6.Enter the system’s external line code and the new destination to which you want to divert the calls.

As confirmation, an acknowledgement tone sounds after a short time.

7.To deactivate the call diversion, enter the code for Deactivate follow-me.

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Contents Issue 1.09 January 1408/1416 User Guide January Introduction Multiple conference Private User Mobility 109 Overview of phone buttons and features IntroductionName DescriptionOverview of phone buttons and features About LEDs Function key LEDsIcons in the telephone display Partner key LEDsRelated topics Icon DescriptionAbout this manual Making calls Introduction to making callsCalling an internal call number Calling an external call numberCalling with a destination key Calling a person from the call logCalling a person from the phone book entry Press the Phone book / Contacts buttonCalling using the speakerphone Calling a person from a central phone book entryRequesting automatic callback Requesting automatic redialingJoining another call cut-in Making calls 18 1408/1416 User Guide January Handling calls Introduction to handling callsAnswering a call Answering a call ringing at another phone pick-upDeactivating your telephone display Putting a call on holdMuting a call Select new call to Transferring a callAnswering an additional call second call Turning second incoming call on or off Referring back during a call consultation callCall diversion Introduction to call diversionDiverting calls Select Divert callAutomatic call diversion Defining automatic call diversionSelect Stop time Diverting calls automaticallySelect Start time Call diversion 26 1408/1416 User Guide January Follow-me Introduction to follow-mePreparing follow-me on your own telephone Activating follow-me on another telephoneSwitching off follow-me on your own telephone Switching off follow-me on another telephoneThree-party conference Introduction to three-party conference callsMaking a conference call Talking with one participant in a conference callConnecting conference participants with each other Ending the conference callMultiple conference Introduction to multiple conference callsAdding a participant to a multiple conference call Adding a participant by referring backTransferring a multiple conference call as controller Adding a waiting participant to a multiple conferenceAnswering a call in a multiple conference Ending the multiple conference call as controller Select Transfer conference1408/1416 User Guide January 2010 Multiple conference 36 1408/1416 User Guide January Viewing the call log Managing the call logCall log Removing an entry from the call log Adding an entry from the call log to the phone bookCreating a new entry in the phone book Managing the phone bookIntroduction to the phone book Editing an entry in the phone book Deleting an entry Managing the phone book 42 1408/1416 User Guide January Voicemail System Introduction to voicemailDiverting calls to voicemail Managing voice messagesDeleting all messages Select Delete all messagesIntroduction to partners Setting up partner namesPartners Calling partners Answering a call for a partnerAssigning partners to another key Select Long nameSelect Hide/show partner keys Hiding partner keysSelect Change Partner position Activating partner beep Select Set partner beepSelect Assign partner to DSS module Assigning partners on the button moduleDiverting your calls to a partner Diverting partner calls to your telephone Select Set/delete partner div …Select Partn. div. from my phone Select Partner div. to my phoneSelect Set partner division Diverting calls from one partner to anotherSelect Partnerdiv. from/to others Diverting partner calls to partners, extended Select CFF partner diversion keySelect Set deputy key Setting the deputy keyAdding a partner to a partner group Removing a partner from a partner group Select Adapt partner group sizeSelect Expand partner group Select Reduce partner groupReserving a line as executive line Restricting partner signalingSelect Restrict signaling Off Setting up a connection for a partner FilteringDealing the filtering function as an executive Dealing the filtering function as a secretaryPartners 58 1408/1416 User Guide January Select Password Private User MobilityPrivate User Mobility Logging on to the telephoneLogging off the telephone Displaying the favorite screen in the idle mode Favorite screenIntroduction to favorite screen Select Display/AcousticsEntering a function into the favorite screen Entering a destination into the favorite screenSelect Favorite screen active Off Select Set function keysSelect Press destination key Select Set destination keysSelect Edit destination key Favorite screen 64 1408/1416 User Guide January Setting parameters for your telephone Turning acoustic signaling on or offCustomizing your telephone Introduction to customizing your telephoneChanging the acoustic signaling Select Set acousticsInternal calls External calls VIP calls Partner/Line Setting the ringing tone melodySelect Select ringer melody Setting the contrast and the brightness Setting the languageAdjusting the setting for handsfree operation Select Switch languageSetting key beep tones to on or off Displaying your name and call number on your telephoneDisplaying time zones Saving emergency numbersSelect Key beep off Select Time zonesFunction and Destination keys Function and destination keysSelect Set emergency numbers Emergency destin. SOSAssigning functions to keys Confirm Set new destination with OK button Creating a destination keyAssigning a destination from the phone book to a key Changing an existing destination Select Copy phone book entryDelete destination key Delete entry Deleting key assignmentsSet destination keys Set function keys Call diversion 1 or Call diversion 2 or Call pick-up 1 or Setting up a macro diversion and pick-upSelect Set macro function Saving personal data Relocating the telephoneSaving personal data Saving data locally Saving data locally automaticallySelect Save data Select Save data locallySaving data centrally Allowing/barring central data savingSelect Save data centrally Select Save centrallyVIP functions Preparing VIP functionsSelect Send VIP functions Select Set VIP partnerSetting up the secretary telephone Select sent to userSelect receive from user off Using the VIP functions Select Anonymous Off Select Dial settingsMaking anonymous calls Accepting calls automatically Handsfree answer back Turning direct dialing on or offSelect Applications Select Answer CallTurning Csta Answer Call on or off Select Answer Call Select Csta Answer CallTurning Csta Answer Call on or off Customizing your telephone 88 1408/1416 User Guide January Using the Avaya Menu Introduction to the Avaya menuManaging call charges Introduction to call chargesSwitching the charge display to units Viewing the charge displayDeleting call charges Select Delete single counterTelephone lock Locking the telephoneRecording charges for private calls and projects Select Change PIN Changing the PINLocking the telephone Setting automatic locking Unlocking the telephoneSelect Telephone locked Select Automatic lockingManaging appointments Appointments remindersEntering a new appointment Select AppointmentsDeleting an appointment Acknowledging an appointmentViewing appointments 96 1408/1416 User Guide January Menus Menu overviewMenu item in basic One menu level lowerAppointments Charges Lock Menu settings overview Menu item in settingAll possible functions are listed Dial settings Applications Security Sounding Test procedure All LEDs are switched on Appendix Remote features Introduction to remote featuresCalling remote using the system Changing call diversion remotelyAppendix Remote features Button module BM32 Auxiliary devicesIntroduction to auxiliary devices Using the button module BM32 Using a headset About operating cordless headsets108 1408/1416 User Guide January Appendix Contact Center Logging into the Contact CenterContact Center buttons Requesting help of the supervisorCancel Wrap-up time Supervisor Assistance Abbreviations CTI ELC MOD MSN PIN PUM TCM Tapi USB VIPAbbreviations 114 1408/1416 User Guide January Index Editing Partner Index VIP ringing tone