Avaya 16-603463 manual 108 1408/1416 User Guide January

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Auxiliary devices

•Instead of pressing the HEADSET key on the telephone, you have to press the Talk button on the headset itself. Do not press the HEADSET key on the telephone. Otherwise you will not be able to answer or to end calls as usual.

•Second calls are not signaled in the headset.

•The ringing tone on the telephone may not be set to Off. Otherwise calls will not be signaled in your headset.

•When Automatic line seizure has been set (IntelliStand): You immediately dial when you lift the headset from the cradle. Replace the headset in the cradle to automatically disconnect the call.

108 1408/1416 User Guide

January 2010

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Contents Issue 1.09 January 1408/1416 User Guide January Introduction Multiple conference Private User Mobility 109 Overview of phone buttons and features IntroductionName DescriptionOverview of phone buttons and features About LEDs Function key LEDsIcons in the telephone display Partner key LEDsRelated topics Icon DescriptionAbout this manual Making calls Introduction to making callsCalling an internal call number Calling an external call numberCalling with a destination key Calling a person from the call logCalling a person from the phone book entry Press the Phone book / Contacts buttonCalling using the speakerphone Calling a person from a central phone book entryRequesting automatic callback Requesting automatic redialingJoining another call cut-in Making calls 18 1408/1416 User Guide January Handling calls Introduction to handling callsAnswering a call Answering a call ringing at another phone pick-upPutting a call on hold Muting a callDeactivating your telephone display Transferring a call Answering an additional call second callSelect new call to Turning second incoming call on or off Referring back during a call consultation callCall diversion Introduction to call diversionDiverting calls Select Divert callAutomatic call diversion Defining automatic call diversionDiverting calls automatically Select Start timeSelect Stop time Call diversion 26 1408/1416 User Guide January Follow-me Introduction to follow-mePreparing follow-me on your own telephone Activating follow-me on another telephoneSwitching off follow-me on your own telephone Switching off follow-me on another telephoneThree-party conference Introduction to three-party conference callsMaking a conference call Talking with one participant in a conference callConnecting conference participants with each other Ending the conference callMultiple conference Introduction to multiple conference callsAdding a participant to a multiple conference call Adding a participant by referring backAdding a waiting participant to a multiple conference Answering a call in a multiple conferenceTransferring a multiple conference call as controller Ending the multiple conference call as controller Select Transfer conference1408/1416 User Guide January 2010 Multiple conference 36 1408/1416 User Guide January Managing the call log Call logViewing the call log Removing an entry from the call log Adding an entry from the call log to the phone bookManaging the phone book Introduction to the phone bookCreating a new entry in the phone book Editing an entry in the phone book Deleting an entry Managing the phone book 42 1408/1416 User Guide January Voicemail System Introduction to voicemailDiverting calls to voicemail Managing voice messagesDeleting all messages Select Delete all messagesSetting up partner names PartnersIntroduction to partners Calling partners Answering a call for a partnerAssigning partners to another key Select Long nameHiding partner keys Select Change Partner positionSelect Hide/show partner keys Activating partner beep Select Set partner beepAssigning partners on the button module Diverting your calls to a partnerSelect Assign partner to DSS module Diverting partner calls to your telephone Select Set/delete partner div …Select Partn. div. from my phone Select Partner div. to my phoneDiverting calls from one partner to another Select Partnerdiv. from/to othersSelect Set partner division Diverting partner calls to partners, extended Select CFF partner diversion keySetting the deputy key Adding a partner to a partner groupSelect Set deputy key Removing a partner from a partner group Select Adapt partner group sizeSelect Expand partner group Select Reduce partner groupRestricting partner signaling Select Restrict signaling OffReserving a line as executive line Setting up a connection for a partner FilteringDealing the filtering function as an executive Dealing the filtering function as a secretaryPartners 58 1408/1416 User Guide January Select Password Private User MobilityPrivate User Mobility Logging on to the telephoneLogging off the telephone Displaying the favorite screen in the idle mode Favorite screenIntroduction to favorite screen Select Display/AcousticsEntering a function into the favorite screen Entering a destination into the favorite screenSelect Favorite screen active Off Select Set function keysSelect Set destination keys Select Edit destination keySelect Press destination key Favorite screen 64 1408/1416 User Guide January Setting parameters for your telephone Turning acoustic signaling on or offCustomizing your telephone Introduction to customizing your telephoneChanging the acoustic signaling Select Set acousticsSetting the ringing tone melody Select Select ringer melodyInternal calls External calls VIP calls Partner/Line Setting the contrast and the brightness Setting the languageAdjusting the setting for handsfree operation Select Switch languageSetting key beep tones to on or off Displaying your name and call number on your telephoneDisplaying time zones Saving emergency numbersSelect Key beep off Select Time zonesFunction and Destination keys Function and destination keysSelect Set emergency numbers Emergency destin. SOSAssigning functions to keys Creating a destination key Assigning a destination from the phone book to a keyConfirm Set new destination with OK button Changing an existing destination Select Copy phone book entryDeleting key assignments Set destination keys Set function keysDelete destination key Delete entry Setting up a macro diversion and pick-up Select Set macro functionCall diversion 1 or Call diversion 2 or Call pick-up 1 or Relocating the telephone Saving personal dataSaving personal data Saving data locally Saving data locally automaticallySelect Save data Select Save data locallySaving data centrally Allowing/barring central data savingSelect Save data centrally Select Save centrallyVIP functions Preparing VIP functionsSelect Send VIP functions Select Set VIP partnerSetting up the secretary telephone Select sent to userSelect receive from user off Using the VIP functions Select Dial settings Making anonymous callsSelect Anonymous Off Accepting calls automatically Handsfree answer back Turning direct dialing on or offSelect Applications Select Answer CallTurning Csta Answer Call on or off Select Answer Call Select Csta Answer CallTurning Csta Answer Call on or off Customizing your telephone 88 1408/1416 User Guide January Using the Avaya Menu Introduction to the Avaya menuManaging call charges Introduction to call chargesSwitching the charge display to units Viewing the charge displayDeleting call charges Select Delete single counterLocking the telephone Recording charges for private calls and projectsTelephone lock Changing the PIN Locking the telephoneSelect Change PIN Setting automatic locking Unlocking the telephoneSelect Telephone locked Select Automatic lockingManaging appointments Appointments remindersEntering a new appointment Select AppointmentsAcknowledging an appointment Viewing appointmentsDeleting an appointment 96 1408/1416 User Guide January Menus Menu overviewMenu item in basic One menu level lowerAppointments Charges Lock Menu settings overview Menu item in settingAll possible functions are listed Dial settings Applications Security Sounding Test procedure All LEDs are switched on Appendix Remote features Introduction to remote featuresCalling remote using the system Changing call diversion remotelyAppendix Remote features Auxiliary devices Introduction to auxiliary devicesButton module BM32 Using the button module BM32 Using a headset About operating cordless headsets108 1408/1416 User Guide January Appendix Contact Center Logging into the Contact CenterContact Center buttons Requesting help of the supervisorCancel Wrap-up time Supervisor Assistance Abbreviations CTI ELC MOD MSN PIN PUM TCM Tapi USB VIPAbbreviations 114 1408/1416 User Guide January Index Editing Partner Index VIP ringing tone