Avaya 16-603463 manual Using the Avaya Menu, Introduction to the Avaya menu, Managing call charges

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Chapter 15: Using the Avaya Menu

Introduction to the Avaya menu

This chapter provides the procedures to manage call charges, lock your telephone, manage your appointments, and customize your telephone. These procedures are performed using options provided in the Avaya menu.

Managing call charges

Introduction to call charges

All call charges incurred since the last reset are stored and totaled in your telephone system. You can view the charges for your last four calls and delete the charges shown in the display.

You can also have the current charges displayed during a call in units or in currency.

Furthermore, your system also record and account for the call charges for single projects or private calls separately.

Displaying charges during a call

1.Press the Avaya Menu button.

2.Select Charges.

3.Press the OK button.

4.Select Charges (off).

5.Press the Change softkey.

The charges will appear in the top line of the display while on a call.

1408/1416 User Guide

January 2010 89

Image 89

Contents Issue 1.09 January 1408/1416 User Guide January Introduction Multiple conference Private User Mobility 109 Introduction Overview of phone buttons and featuresDescription NameOverview of phone buttons and features Function key LEDs About LEDsPartner key LEDs Icons in the telephone displayRelated topics Icon DescriptionAbout this manual Introduction to making calls Making callsCalling an internal call number Calling an external call numberCalling a person from the call log Calling with a destination keyCalling a person from the phone book entry Press the Phone book / Contacts buttonCalling a person from a central phone book entry Calling using the speakerphoneRequesting automatic redialing Requesting automatic callbackJoining another call cut-in Making calls 18 1408/1416 User Guide January Introduction to handling calls Handling callsAnswering a call Answering a call ringing at another phone pick-upDeactivating your telephone display Putting a call on holdMuting a call Select new call to Transferring a callAnswering an additional call second call Referring back during a call consultation call Turning second incoming call on or offIntroduction to call diversion Call diversionDiverting calls Select Divert callDefining automatic call diversion Automatic call diversionSelect Stop time Diverting calls automaticallySelect Start time Call diversion 26 1408/1416 User Guide January Introduction to follow-me Follow-mePreparing follow-me on your own telephone Activating follow-me on another telephoneSwitching off follow-me on another telephone Switching off follow-me on your own telephoneIntroduction to three-party conference calls Three-party conferenceMaking a conference call Talking with one participant in a conference callEnding the conference call Connecting conference participants with each otherIntroduction to multiple conference calls Multiple conferenceAdding a participant by referring back Adding a participant to a multiple conference callTransferring a multiple conference call as controller Adding a waiting participant to a multiple conferenceAnswering a call in a multiple conference Select Transfer conference Ending the multiple conference call as controller1408/1416 User Guide January 2010 Multiple conference 36 1408/1416 User Guide January Viewing the call log Managing the call logCall log Adding an entry from the call log to the phone book Removing an entry from the call logCreating a new entry in the phone book Managing the phone bookIntroduction to the phone book Editing an entry in the phone book Deleting an entry Managing the phone book 42 1408/1416 User Guide January Introduction to voicemail Voicemail SystemDiverting calls to voicemail Managing voice messagesSelect Delete all messages Deleting all messagesIntroduction to partners Setting up partner namesPartners Answering a call for a partner Calling partnersAssigning partners to another key Select Long nameSelect Hide/show partner keys Hiding partner keysSelect Change Partner position Select Set partner beep Activating partner beepSelect Assign partner to DSS module Assigning partners on the button moduleDiverting your calls to a partner Select Set/delete partner div … Diverting partner calls to your telephoneSelect Partn. div. from my phone Select Partner div. to my phoneSelect Set partner division Diverting calls from one partner to anotherSelect Partnerdiv. from/to others Select CFF partner diversion key Diverting partner calls to partners, extendedSelect Set deputy key Setting the deputy keyAdding a partner to a partner group Select Adapt partner group size Removing a partner from a partner groupSelect Expand partner group Select Reduce partner groupReserving a line as executive line Restricting partner signalingSelect Restrict signaling Off Filtering Setting up a connection for a partnerDealing the filtering function as a secretary Dealing the filtering function as an executivePartners 58 1408/1416 User Guide January Private User Mobility Select PasswordPrivate User Mobility Logging on to the telephoneLogging off the telephone Favorite screen Displaying the favorite screen in the idle modeIntroduction to favorite screen Select Display/AcousticsEntering a destination into the favorite screen Entering a function into the favorite screenSelect Favorite screen active Off Select Set function keysSelect Press destination key Select Set destination keysSelect Edit destination key Favorite screen 64 1408/1416 User Guide January Turning acoustic signaling on or off Setting parameters for your telephoneCustomizing your telephone Introduction to customizing your telephoneSelect Set acoustics Changing the acoustic signalingInternal calls External calls VIP calls Partner/Line Setting the ringing tone melodySelect Select ringer melody Setting the language Setting the contrast and the brightnessAdjusting the setting for handsfree operation Select Switch languageDisplaying your name and call number on your telephone Setting key beep tones to on or offSaving emergency numbers Displaying time zonesSelect Key beep off Select Time zonesFunction and destination keys Function and Destination keysSelect Set emergency numbers Emergency destin. SOSAssigning functions to keys Confirm Set new destination with OK button Creating a destination keyAssigning a destination from the phone book to a key Select Copy phone book entry Changing an existing destinationDelete destination key Delete entry Deleting key assignmentsSet destination keys Set function keys Call diversion 1 or Call diversion 2 or Call pick-up 1 or Setting up a macro diversion and pick-upSelect Set macro function Saving personal data Relocating the telephoneSaving personal data Saving data locally automatically Saving data locallySelect Save data Select Save data locallyAllowing/barring central data saving Saving data centrallySelect Save data centrally Select Save centrallyPreparing VIP functions VIP functionsSelect Send VIP functions Select Set VIP partnerSelect sent to user Setting up the secretary telephoneSelect receive from user off Using the VIP functions Select Anonymous Off Select Dial settingsMaking anonymous calls Turning direct dialing on or off Accepting calls automatically Handsfree answer backSelect Applications Select Answer CallSelect Answer Call Select Csta Answer Call Turning Csta Answer Call on or offTurning Csta Answer Call on or off Customizing your telephone 88 1408/1416 User Guide January Introduction to the Avaya menu Using the Avaya MenuManaging call charges Introduction to call chargesViewing the charge display Switching the charge display to unitsDeleting call charges Select Delete single counterTelephone lock Locking the telephoneRecording charges for private calls and projects Select Change PIN Changing the PINLocking the telephone Unlocking the telephone Setting automatic lockingSelect Telephone locked Select Automatic lockingAppointments reminders Managing appointmentsEntering a new appointment Select AppointmentsDeleting an appointment Acknowledging an appointmentViewing appointments 96 1408/1416 User Guide January Menu overview MenusMenu item in basic One menu level lowerAppointments Charges Lock Menu item in setting Menu settings overviewAll possible functions are listed Dial settings Applications Security Sounding Test procedure All LEDs are switched on Introduction to remote features Appendix Remote featuresCalling remote using the system Changing call diversion remotelyAppendix Remote features Button module BM32 Auxiliary devicesIntroduction to auxiliary devices Using the button module BM32 About operating cordless headsets Using a headset108 1408/1416 User Guide January Logging into the Contact Center Appendix Contact CenterRequesting help of the supervisor Contact Center buttonsCancel Wrap-up time Supervisor Assistance CTI ELC MOD MSN PIN PUM TCM Tapi USB VIP AbbreviationsAbbreviations 114 1408/1416 User Guide January Index Editing Partner Index VIP ringing tone