Avaya 16-603463 manual Turning second incoming call on or off

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Handling calls

Turning second incoming call on or off

If you do not want to answer an additional call (second call) during a call, you can deactivate the second call.

1.Select Second call in the display.

2.Press the OK button.

3.Press the On/Off softkey.

4.Press the Done softkey.

5.To activate the second call again from the Avaya Menu select Settings > Display/ Acoustics > Second call and change the setting with the On/Off softkey.

Referring back during a call (consultation call)

Use this procedure to make a consultation call while on a call.

1.Select new call to ....

2.Press the OK button.

Then your first call is on hold.

3.Enter the call number of the person whom you want to consult.

4.If the second call is not answered, you can return to the first by pressing Drop.

22 1408/1416 User Guide

January 2010

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Contents Issue 1.09 January 1408/1416 User Guide January Introduction Multiple conference Private User Mobility 109 Overview of phone buttons and features IntroductionName DescriptionOverview of phone buttons and features About LEDs Function key LEDsRelated topics Icons in the telephone displayPartner key LEDs Icon DescriptionAbout this manual Calling an internal call number Making callsIntroduction to making calls Calling an external call numberCalling a person from the phone book entry Calling with a destination keyCalling a person from the call log Press the Phone book / Contacts buttonCalling using the speakerphone Calling a person from a central phone book entryRequesting automatic callback Requesting automatic redialingJoining another call cut-in Making calls 18 1408/1416 User Guide January Answering a call Handling calls Introduction to handling calls Answering a call ringing at another phone pick-upMuting a call Putting a call on holdDeactivating your telephone display Answering an additional call second call Transferring a callSelect new call to Turning second incoming call on or off Referring back during a call consultation callDiverting calls Call diversionIntroduction to call diversion Select Divert callAutomatic call diversion Defining automatic call diversionSelect Start time Diverting calls automaticallySelect Stop time Call diversion 26 1408/1416 User Guide January Preparing follow-me on your own telephone Follow-meIntroduction to follow-me Activating follow-me on another telephoneSwitching off follow-me on your own telephone Switching off follow-me on another telephoneMaking a conference call Three-party conferenceIntroduction to three-party conference calls Talking with one participant in a conference callConnecting conference participants with each other Ending the conference callMultiple conference Introduction to multiple conference callsAdding a participant to a multiple conference call Adding a participant by referring backAnswering a call in a multiple conference Adding a waiting participant to a multiple conferenceTransferring a multiple conference call as controller Ending the multiple conference call as controller Select Transfer conference1408/1416 User Guide January 2010 Multiple conference 36 1408/1416 User Guide January Call log Managing the call logViewing the call log Removing an entry from the call log Adding an entry from the call log to the phone bookIntroduction to the phone book Managing the phone bookCreating a new entry in the phone book Editing an entry in the phone book Deleting an entry Managing the phone book 42 1408/1416 User Guide January Diverting calls to voicemail Voicemail SystemIntroduction to voicemail Managing voice messagesDeleting all messages Select Delete all messagesPartners Setting up partner namesIntroduction to partners Assigning partners to another key Calling partnersAnswering a call for a partner Select Long nameSelect Change Partner position Hiding partner keysSelect Hide/show partner keys Activating partner beep Select Set partner beepDiverting your calls to a partner Assigning partners on the button moduleSelect Assign partner to DSS module Select Partn. div. from my phone Diverting partner calls to your telephoneSelect Set/delete partner div … Select Partner div. to my phoneSelect Partnerdiv. from/to others Diverting calls from one partner to anotherSelect Set partner division Diverting partner calls to partners, extended Select CFF partner diversion keyAdding a partner to a partner group Setting the deputy keySelect Set deputy key Select Expand partner group Removing a partner from a partner groupSelect Adapt partner group size Select Reduce partner groupSelect Restrict signaling Off Restricting partner signalingReserving a line as executive line Setting up a connection for a partner FilteringDealing the filtering function as an executive Dealing the filtering function as a secretaryPartners 58 1408/1416 User Guide January Private User Mobility Select PasswordPrivate User Mobility Logging on to the telephoneLogging off the telephone Introduction to favorite screen Displaying the favorite screen in the idle modeFavorite screen Select Display/AcousticsSelect Favorite screen active Off Entering a function into the favorite screenEntering a destination into the favorite screen Select Set function keysSelect Edit destination key Select Set destination keysSelect Press destination key Favorite screen 64 1408/1416 User Guide January Customizing your telephone Setting parameters for your telephoneTurning acoustic signaling on or off Introduction to customizing your telephoneChanging the acoustic signaling Select Set acousticsSelect Select ringer melody Setting the ringing tone melodyInternal calls External calls VIP calls Partner/Line Adjusting the setting for handsfree operation Setting the contrast and the brightnessSetting the language Select Switch languageSetting key beep tones to on or off Displaying your name and call number on your telephoneSelect Key beep off Displaying time zonesSaving emergency numbers Select Time zonesSelect Set emergency numbers Function and Destination keysFunction and destination keys Emergency destin. SOSAssigning functions to keys Assigning a destination from the phone book to a key Creating a destination keyConfirm Set new destination with OK button Changing an existing destination Select Copy phone book entrySet destination keys Set function keys Deleting key assignmentsDelete destination key Delete entry Select Set macro function Setting up a macro diversion and pick-upCall diversion 1 or Call diversion 2 or Call pick-up 1 or Saving personal data Relocating the telephoneSaving personal data Select Save data Saving data locallySaving data locally automatically Select Save data locallySelect Save data centrally Saving data centrallyAllowing/barring central data saving Select Save centrallySelect Send VIP functions VIP functionsPreparing VIP functions Select Set VIP partnerSetting up the secretary telephone Select sent to userSelect receive from user off Using the VIP functions Making anonymous calls Select Dial settingsSelect Anonymous Off Select Applications Accepting calls automatically Handsfree answer backTurning direct dialing on or off Select Answer CallTurning Csta Answer Call on or off Select Answer Call Select Csta Answer CallTurning Csta Answer Call on or off Customizing your telephone 88 1408/1416 User Guide January Managing call charges Using the Avaya MenuIntroduction to the Avaya menu Introduction to call chargesDeleting call charges Switching the charge display to unitsViewing the charge display Select Delete single counterRecording charges for private calls and projects Locking the telephoneTelephone lock Locking the telephone Changing the PINSelect Change PIN Select Telephone locked Setting automatic lockingUnlocking the telephone Select Automatic lockingEntering a new appointment Managing appointmentsAppointments reminders Select AppointmentsViewing appointments Acknowledging an appointmentDeleting an appointment 96 1408/1416 User Guide January Menu item in basic MenusMenu overview One menu level lowerAppointments Charges Lock Menu settings overview Menu item in settingAll possible functions are listed Dial settings Applications Security Sounding Test procedure All LEDs are switched on Calling remote using the system Appendix Remote featuresIntroduction to remote features Changing call diversion remotelyAppendix Remote features Introduction to auxiliary devices Auxiliary devicesButton module BM32 Using the button module BM32 Using a headset About operating cordless headsets108 1408/1416 User Guide January Appendix Contact Center Logging into the Contact CenterContact Center buttons Requesting help of the supervisorCancel Wrap-up time Supervisor Assistance Abbreviations CTI ELC MOD MSN PIN PUM TCM Tapi USB VIPAbbreviations 114 1408/1416 User Guide January Index Editing Partner Index VIP ringing tone