Avaya 16-603463 manual Cancel Wrap-up time

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Contact Center buttons

off

blinking

on

on

The job code is designed, you can optionally enter a job code.

The job code is mandatory, you have to enter a job code.

Cancel Wrap-up time

Pressing this button you can finish the Wrap-up time. It is activated either automatically by the system or manually by pressing the Wrap-up time manual button (no toggle function).

The LED as well as the display inform you about the Wrap-up time state.

Red LED

off

Green LED

on

Description

when the Wrap-up time is activated — either automatically or manually —, you can finish it.

Wrap-up time manual

This button activates the special state Wrap-up time manual (to lengthen the automatic wrap-up time, if you have the authority). You can deactivate it by pressing the Cancel Wrap- up time button (no toggle function).

The red LED as well as the display inform you about the special state Wrap-up time

manual.

Red LED

on

Green LED

off

Description

The special state Wrap-up time manual is activated.

Pause

This button activates the Pause state. When you press this button next time, an input dialog opens in the display to input the password for the end of the Pause state.

The LED as well as the display inform you whether the Pause state is activated or not.

Red LED

blinking

Green LED

off

Description

when the Pause state is activated.

Programming of Agent groups

This button controls the programming of five agent groups. They are identified by numbers from 001 until 250. Ask your supervisor for which agent groups you shall sign on and which priority you shall specify. To open a dialog for programming in the display during runtime (if you have the authority), press this button, and enter three digits for the appropriate number, followed in the next line by the according priority.

1408/1416 User Guide

January 2010 111

Image 111

Contents Issue 1.09 January 1408/1416 User Guide January Introduction Multiple conference Private User Mobility 109 Introduction Overview of phone buttons and featuresDescription NameOverview of phone buttons and features Function key LEDs About LEDsIcon Description Icons in the telephone displayPartner key LEDs Related topicsAbout this manual Calling an external call number Making callsIntroduction to making calls Calling an internal call numberPress the Phone book / Contacts button Calling with a destination keyCalling a person from the call log Calling a person from the phone book entryCalling a person from a central phone book entry Calling using the speakerphoneRequesting automatic redialing Requesting automatic callbackJoining another call cut-in Making calls 18 1408/1416 User Guide January Answering a call ringing at another phone pick-up Handling callsIntroduction to handling calls Answering a callPutting a call on hold Muting a callDeactivating your telephone display Transferring a call Answering an additional call second callSelect new call to Referring back during a call consultation call Turning second incoming call on or offSelect Divert call Call diversionIntroduction to call diversion Diverting callsDefining automatic call diversion Automatic call diversionDiverting calls automatically Select Start timeSelect Stop time Call diversion 26 1408/1416 User Guide January Activating follow-me on another telephone Follow-meIntroduction to follow-me Preparing follow-me on your own telephoneSwitching off follow-me on another telephone Switching off follow-me on your own telephoneTalking with one participant in a conference call Three-party conferenceIntroduction to three-party conference calls Making a conference callEnding the conference call Connecting conference participants with each otherIntroduction to multiple conference calls Multiple conferenceAdding a participant by referring back Adding a participant to a multiple conference callAdding a waiting participant to a multiple conference Answering a call in a multiple conferenceTransferring a multiple conference call as controller Select Transfer conference Ending the multiple conference call as controller1408/1416 User Guide January 2010 Multiple conference 36 1408/1416 User Guide January Managing the call log Call logViewing the call log Adding an entry from the call log to the phone book Removing an entry from the call logManaging the phone book Introduction to the phone bookCreating a new entry in the phone book Editing an entry in the phone book Deleting an entry Managing the phone book 42 1408/1416 User Guide January Managing voice messages Voicemail SystemIntroduction to voicemail Diverting calls to voicemailSelect Delete all messages Deleting all messagesSetting up partner names PartnersIntroduction to partners Select Long name Calling partnersAnswering a call for a partner Assigning partners to another keyHiding partner keys Select Change Partner positionSelect Hide/show partner keys Select Set partner beep Activating partner beepAssigning partners on the button module Diverting your calls to a partnerSelect Assign partner to DSS module Select Partner div. to my phone Diverting partner calls to your telephoneSelect Set/delete partner div … Select Partn. div. from my phoneDiverting calls from one partner to another Select Partnerdiv. from/to othersSelect Set partner division Select CFF partner diversion key Diverting partner calls to partners, extendedSetting the deputy key Adding a partner to a partner groupSelect Set deputy key Select Reduce partner group Removing a partner from a partner groupSelect Adapt partner group size Select Expand partner groupRestricting partner signaling Select Restrict signaling OffReserving a line as executive line Filtering Setting up a connection for a partnerDealing the filtering function as a secretary Dealing the filtering function as an executivePartners 58 1408/1416 User Guide January Logging on to the telephone Select PasswordPrivate User Mobility Private User MobilityLogging off the telephone Select Display/Acoustics Displaying the favorite screen in the idle modeFavorite screen Introduction to favorite screenSelect Set function keys Entering a function into the favorite screenEntering a destination into the favorite screen Select Favorite screen active OffSelect Set destination keys Select Edit destination keySelect Press destination key Favorite screen 64 1408/1416 User Guide January Introduction to customizing your telephone Setting parameters for your telephoneTurning acoustic signaling on or off Customizing your telephoneSelect Set acoustics Changing the acoustic signalingSetting the ringing tone melody Select Select ringer melodyInternal calls External calls VIP calls Partner/Line Select Switch language Setting the contrast and the brightnessSetting the language Adjusting the setting for handsfree operationDisplaying your name and call number on your telephone Setting key beep tones to on or offSelect Time zones Displaying time zonesSaving emergency numbers Select Key beep offEmergency destin. SOS Function and Destination keysFunction and destination keys Select Set emergency numbersAssigning functions to keys Creating a destination key Assigning a destination from the phone book to a keyConfirm Set new destination with OK button Select Copy phone book entry Changing an existing destinationDeleting key assignments Set destination keys Set function keysDelete destination key Delete entry Setting up a macro diversion and pick-up Select Set macro functionCall diversion 1 or Call diversion 2 or Call pick-up 1 or Relocating the telephone Saving personal dataSaving personal data Select Save data locally Saving data locallySaving data locally automatically Select Save dataSelect Save centrally Saving data centrallyAllowing/barring central data saving Select Save data centrallySelect Set VIP partner VIP functionsPreparing VIP functions Select Send VIP functionsSelect sent to user Setting up the secretary telephoneSelect receive from user off Using the VIP functions Select Dial settings Making anonymous callsSelect Anonymous Off Select Answer Call Accepting calls automatically Handsfree answer backTurning direct dialing on or off Select ApplicationsSelect Answer Call Select Csta Answer Call Turning Csta Answer Call on or offTurning Csta Answer Call on or off Customizing your telephone 88 1408/1416 User Guide January Introduction to call charges Using the Avaya MenuIntroduction to the Avaya menu Managing call chargesSelect Delete single counter Switching the charge display to unitsViewing the charge display Deleting call chargesLocking the telephone Recording charges for private calls and projectsTelephone lock Changing the PIN Locking the telephoneSelect Change PIN Select Automatic locking Setting automatic lockingUnlocking the telephone Select Telephone lockedSelect Appointments Managing appointmentsAppointments reminders Entering a new appointmentAcknowledging an appointment Viewing appointmentsDeleting an appointment 96 1408/1416 User Guide January One menu level lower MenusMenu overview Menu item in basicAppointments Charges Lock Menu item in setting Menu settings overviewAll possible functions are listed Dial settings Applications Security Sounding Test procedure All LEDs are switched on Changing call diversion remotely Appendix Remote featuresIntroduction to remote features Calling remote using the systemAppendix Remote features Auxiliary devices Introduction to auxiliary devicesButton module BM32 Using the button module BM32 About operating cordless headsets Using a headset108 1408/1416 User Guide January Logging into the Contact Center Appendix Contact CenterRequesting help of the supervisor Contact Center buttonsCancel Wrap-up time Supervisor Assistance CTI ELC MOD MSN PIN PUM TCM Tapi USB VIP AbbreviationsAbbreviations 114 1408/1416 User Guide January Index Editing Partner Index VIP ringing tone