Avaya 16-603463 manual 109

Page 6

Contents
Accepting calls automatically (Handsfree answer back)	................................................................................85
Turning direct dialing on or off	85
Turning CSTA Answer Call on or off *	86
Chapter 15: Using the Avaya Menu	89
Introduction to the Avaya menu	89
Managing call charges	89
Introduction to call charges	89
Displaying charges during a call	89
Viewing the charge display	90
Deleting call charges	90
Switching the charge display to units	90
Recording charges for private calls and projects *	91
Locking the telephone	91
Telephone lock	91
Changing the PIN	92
Locking the telephone	92
Unlocking the telephone	93
Setting automatic locking *	93
Managing appointments	94
Appointments (reminders)	94
Entering a new appointment	94
Acknowledging an appointment	95
Viewing appointments	95
Deleting an appointment	95
Chapter 16: Menus	97
Menu overview	97
Menu settings overview	99
Chapter 17: Appendix Remote features	103
Introduction to remote features	.......................................................... 103
Calling remote using the system *	........................................................ 103
Changing call diversion remotely *	103
Chapter 18: Auxiliary devices	105
Introduction to auxiliary devices	105
Button module BM32	.................................................................. 105
Using the button module BM32	.......................................................... 106
Using a headset	107
About operating cordless headsets	....................................................... 107
Chapter 19: Appendix Contact Center	........................................ 109
Contact Center buttons	110
Chapter 20: Abbreviations	113
Index	115

6 1408/1416 User Guide

January 2010

Image 6

Contents Issue 1.09 January 1408/1416 User Guide January Introduction Multiple conference Private User Mobility 109 Overview of phone buttons and features IntroductionName DescriptionOverview of phone buttons and features About LEDs Function key LEDsRelated topics Icons in the telephone displayPartner key LEDs Icon DescriptionAbout this manual Calling an internal call number Making callsIntroduction to making calls Calling an external call numberCalling a person from the phone book entry Calling with a destination keyCalling a person from the call log Press the Phone book / Contacts buttonCalling using the speakerphone Calling a person from a central phone book entryRequesting automatic callback Requesting automatic redialingJoining another call cut-in Making calls 18 1408/1416 User Guide January Answering a call Handling callsIntroduction to handling calls Answering a call ringing at another phone pick-upPutting a call on hold Muting a callDeactivating your telephone display Transferring a call Answering an additional call second callSelect new call to Turning second incoming call on or off Referring back during a call consultation callDiverting calls Call diversionIntroduction to call diversion Select Divert callAutomatic call diversion Defining automatic call diversionDiverting calls automatically Select Start timeSelect Stop time Call diversion 26 1408/1416 User Guide January Preparing follow-me on your own telephone Follow-meIntroduction to follow-me Activating follow-me on another telephoneSwitching off follow-me on your own telephone Switching off follow-me on another telephoneMaking a conference call Three-party conferenceIntroduction to three-party conference calls Talking with one participant in a conference callConnecting conference participants with each other Ending the conference callMultiple conference Introduction to multiple conference callsAdding a participant to a multiple conference call Adding a participant by referring backAdding a waiting participant to a multiple conference Answering a call in a multiple conferenceTransferring a multiple conference call as controller Ending the multiple conference call as controller Select Transfer conference1408/1416 User Guide January 2010 Multiple conference 36 1408/1416 User Guide January Managing the call log Call logViewing the call log Removing an entry from the call log Adding an entry from the call log to the phone bookManaging the phone book Introduction to the phone bookCreating a new entry in the phone book Editing an entry in the phone book Deleting an entry Managing the phone book 42 1408/1416 User Guide January Diverting calls to voicemail Voicemail SystemIntroduction to voicemail Managing voice messagesDeleting all messages Select Delete all messagesSetting up partner names PartnersIntroduction to partners Assigning partners to another key Calling partnersAnswering a call for a partner Select Long nameHiding partner keys Select Change Partner positionSelect Hide/show partner keys Activating partner beep Select Set partner beepAssigning partners on the button module Diverting your calls to a partnerSelect Assign partner to DSS module Select Partn. div. from my phone Diverting partner calls to your telephoneSelect Set/delete partner div … Select Partner div. to my phoneDiverting calls from one partner to another Select Partnerdiv. from/to othersSelect Set partner division Diverting partner calls to partners, extended Select CFF partner diversion keySetting the deputy key Adding a partner to a partner groupSelect Set deputy key Select Expand partner group Removing a partner from a partner groupSelect Adapt partner group size Select Reduce partner groupRestricting partner signaling Select Restrict signaling OffReserving a line as executive line Setting up a connection for a partner FilteringDealing the filtering function as an executive Dealing the filtering function as a secretaryPartners 58 1408/1416 User Guide January Private User Mobility Select PasswordPrivate User Mobility Logging on to the telephoneLogging off the telephone Introduction to favorite screen Displaying the favorite screen in the idle modeFavorite screen Select Display/AcousticsSelect Favorite screen active Off Entering a function into the favorite screenEntering a destination into the favorite screen Select Set function keysSelect Set destination keys Select Edit destination keySelect Press destination key Favorite screen 64 1408/1416 User Guide January Customizing your telephone Setting parameters for your telephoneTurning acoustic signaling on or off Introduction to customizing your telephoneChanging the acoustic signaling Select Set acousticsSetting the ringing tone melody Select Select ringer melodyInternal calls External calls VIP calls Partner/Line Adjusting the setting for handsfree operation Setting the contrast and the brightnessSetting the language Select Switch languageSetting key beep tones to on or off Displaying your name and call number on your telephoneSelect Key beep off Displaying time zonesSaving emergency numbers Select Time zonesSelect Set emergency numbers Function and Destination keysFunction and destination keys Emergency destin. SOSAssigning functions to keys Creating a destination key Assigning a destination from the phone book to a keyConfirm Set new destination with OK button Changing an existing destination Select Copy phone book entryDeleting key assignments Set destination keys Set function keysDelete destination key Delete entry Setting up a macro diversion and pick-up Select Set macro functionCall diversion 1 or Call diversion 2 or Call pick-up 1 or Relocating the telephone Saving personal dataSaving personal data Select Save data Saving data locallySaving data locally automatically Select Save data locallySelect Save data centrally Saving data centrallyAllowing/barring central data saving Select Save centrallySelect Send VIP functions VIP functionsPreparing VIP functions Select Set VIP partnerSetting up the secretary telephone Select sent to userSelect receive from user off Using the VIP functions Select Dial settings Making anonymous callsSelect Anonymous Off Select Applications Accepting calls automatically Handsfree answer backTurning direct dialing on or off Select Answer CallTurning Csta Answer Call on or off Select Answer Call Select Csta Answer CallTurning Csta Answer Call on or off Customizing your telephone 88 1408/1416 User Guide January Managing call charges Using the Avaya MenuIntroduction to the Avaya menu Introduction to call chargesDeleting call charges Switching the charge display to unitsViewing the charge display Select Delete single counterLocking the telephone Recording charges for private calls and projectsTelephone lock Changing the PIN Locking the telephoneSelect Change PIN Select Telephone locked Setting automatic lockingUnlocking the telephone Select Automatic lockingEntering a new appointment Managing appointmentsAppointments reminders Select AppointmentsAcknowledging an appointment Viewing appointmentsDeleting an appointment 96 1408/1416 User Guide January Menu item in basic MenusMenu overview One menu level lowerAppointments Charges Lock Menu settings overview Menu item in settingAll possible functions are listed Dial settings Applications Security Sounding Test procedure All LEDs are switched on Calling remote using the system Appendix Remote featuresIntroduction to remote features Changing call diversion remotelyAppendix Remote features Auxiliary devices Introduction to auxiliary devicesButton module BM32 Using the button module BM32 Using a headset About operating cordless headsets108 1408/1416 User Guide January Appendix Contact Center Logging into the Contact CenterContact Center buttons Requesting help of the supervisorCancel Wrap-up time Supervisor Assistance Abbreviations CTI ELC MOD MSN PIN PUM TCM Tapi USB VIPAbbreviations 114 1408/1416 User Guide January Index Editing Partner Index VIP ringing tone