Avaya 16-603463 manual Call diversion, Introduction to call diversion, Diverting calls

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Chapter 4: Call diversion

Introduction to call diversion

You can divert your calls to someone else.

Different kinds of call diversion are possible:

•to: first destination unconditional

•to: alternative destination unconditional

•on busy: destination only when you are busy

•Ex.aft.time : destination for delayed call diversion (after time) only for external calls *.

•Int.aft.time: destination for delayed call diversion (after time) only for internal calls *.

•Double call: you set up your telephone so that another telephone rings together with it at the same time *.

* You need a special authorization to use this kinds of the feature. Please refer to your system administrator

If you have activated delayed call diversion, you may decide from case to case to answer a call yourself or to divert it after a certain time.

A particularly convenient way to set up a call diversion is to use a macro. You can then enable or disable this call diversion by pressing a single key.

Related topics:

Setting up a macro (diversion and pick-up) on page 76

Diverting calls

You want to divert your calls to someone else.

1.Press the Avaya Menu button.

2.Select Divert call .

3.Press the OK button.

1408/1416 User Guide

January 2010 23

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Contents Issue 1.09 January 1408/1416 User Guide January Introduction Multiple conference Private User Mobility 109 Introduction Overview of phone buttons and featuresDescription NameOverview of phone buttons and features Function key LEDs About LEDsIcon Description Icons in the telephone displayPartner key LEDs Related topicsAbout this manual Calling an external call number Making callsIntroduction to making calls Calling an internal call numberPress the Phone book / Contacts button Calling with a destination keyCalling a person from the call log Calling a person from the phone book entryCalling a person from a central phone book entry Calling using the speakerphoneRequesting automatic redialing Requesting automatic callbackJoining another call cut-in Making calls 18 1408/1416 User Guide January Answering a call ringing at another phone pick-up Handling callsIntroduction to handling calls Answering a callDeactivating your telephone display Putting a call on holdMuting a call Select new call to Transferring a callAnswering an additional call second call Referring back during a call consultation call Turning second incoming call on or offSelect Divert call Call diversionIntroduction to call diversion Diverting callsDefining automatic call diversion Automatic call diversionSelect Stop time Diverting calls automaticallySelect Start time Call diversion 26 1408/1416 User Guide January Activating follow-me on another telephone Follow-meIntroduction to follow-me Preparing follow-me on your own telephoneSwitching off follow-me on another telephone Switching off follow-me on your own telephoneTalking with one participant in a conference call Three-party conferenceIntroduction to three-party conference calls Making a conference callEnding the conference call Connecting conference participants with each otherIntroduction to multiple conference calls Multiple conferenceAdding a participant by referring back Adding a participant to a multiple conference callTransferring a multiple conference call as controller Adding a waiting participant to a multiple conferenceAnswering a call in a multiple conference Select Transfer conference Ending the multiple conference call as controller1408/1416 User Guide January 2010 Multiple conference 36 1408/1416 User Guide January Viewing the call log Managing the call logCall log Adding an entry from the call log to the phone book Removing an entry from the call logCreating a new entry in the phone book Managing the phone bookIntroduction to the phone book Editing an entry in the phone book Deleting an entry Managing the phone book 42 1408/1416 User Guide January Managing voice messages Voicemail SystemIntroduction to voicemail Diverting calls to voicemailSelect Delete all messages Deleting all messagesIntroduction to partners Setting up partner namesPartners Select Long name Calling partnersAnswering a call for a partner Assigning partners to another keySelect Hide/show partner keys Hiding partner keysSelect Change Partner position Select Set partner beep Activating partner beepSelect Assign partner to DSS module Assigning partners on the button moduleDiverting your calls to a partner Select Partner div. to my phone Diverting partner calls to your telephoneSelect Set/delete partner div … Select Partn. div. from my phoneSelect Set partner division Diverting calls from one partner to anotherSelect Partnerdiv. from/to others Select CFF partner diversion key Diverting partner calls to partners, extendedSelect Set deputy key Setting the deputy keyAdding a partner to a partner group Select Reduce partner group Removing a partner from a partner groupSelect Adapt partner group size Select Expand partner groupReserving a line as executive line Restricting partner signalingSelect Restrict signaling Off Filtering Setting up a connection for a partnerDealing the filtering function as a secretary Dealing the filtering function as an executivePartners 58 1408/1416 User Guide January Logging on to the telephone Select PasswordPrivate User Mobility Private User MobilityLogging off the telephone Select Display/Acoustics Displaying the favorite screen in the idle modeFavorite screen Introduction to favorite screenSelect Set function keys Entering a function into the favorite screenEntering a destination into the favorite screen Select Favorite screen active OffSelect Press destination key Select Set destination keysSelect Edit destination key Favorite screen 64 1408/1416 User Guide January Introduction to customizing your telephone Setting parameters for your telephoneTurning acoustic signaling on or off Customizing your telephoneSelect Set acoustics Changing the acoustic signalingInternal calls External calls VIP calls Partner/Line Setting the ringing tone melodySelect Select ringer melody Select Switch language Setting the contrast and the brightnessSetting the language Adjusting the setting for handsfree operationDisplaying your name and call number on your telephone Setting key beep tones to on or offSelect Time zones Displaying time zonesSaving emergency numbers Select Key beep offEmergency destin. SOS Function and Destination keysFunction and destination keys Select Set emergency numbersAssigning functions to keys Confirm Set new destination with OK button Creating a destination keyAssigning a destination from the phone book to a key Select Copy phone book entry Changing an existing destinationDelete destination key Delete entry Deleting key assignmentsSet destination keys Set function keys Call diversion 1 or Call diversion 2 or Call pick-up 1 or Setting up a macro diversion and pick-upSelect Set macro function Saving personal data Relocating the telephoneSaving personal data Select Save data locally Saving data locallySaving data locally automatically Select Save dataSelect Save centrally Saving data centrallyAllowing/barring central data saving Select Save data centrallySelect Set VIP partner VIP functionsPreparing VIP functions Select Send VIP functionsSelect sent to user Setting up the secretary telephoneSelect receive from user off Using the VIP functions Select Anonymous Off Select Dial settingsMaking anonymous calls Select Answer Call Accepting calls automatically Handsfree answer backTurning direct dialing on or off Select ApplicationsSelect Answer Call Select Csta Answer Call Turning Csta Answer Call on or offTurning Csta Answer Call on or off Customizing your telephone 88 1408/1416 User Guide January Introduction to call charges Using the Avaya MenuIntroduction to the Avaya menu Managing call chargesSelect Delete single counter Switching the charge display to unitsViewing the charge display Deleting call chargesTelephone lock Locking the telephoneRecording charges for private calls and projects Select Change PIN Changing the PINLocking the telephone Select Automatic locking Setting automatic lockingUnlocking the telephone Select Telephone lockedSelect Appointments Managing appointmentsAppointments reminders Entering a new appointmentDeleting an appointment Acknowledging an appointmentViewing appointments 96 1408/1416 User Guide January One menu level lower MenusMenu overview Menu item in basicAppointments Charges Lock Menu item in setting Menu settings overviewAll possible functions are listed Dial settings Applications Security Sounding Test procedure All LEDs are switched on Changing call diversion remotely Appendix Remote featuresIntroduction to remote features Calling remote using the systemAppendix Remote features Button module BM32 Auxiliary devicesIntroduction to auxiliary devices Using the button module BM32 About operating cordless headsets Using a headset108 1408/1416 User Guide January Logging into the Contact Center Appendix Contact CenterRequesting help of the supervisor Contact Center buttonsCancel Wrap-up time Supervisor Assistance CTI ELC MOD MSN PIN PUM TCM Tapi USB VIP AbbreviationsAbbreviations 114 1408/1416 User Guide January Index Editing Partner Index VIP ringing tone