Avaya 16-603463 manual Dealing the filtering function as an executive

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Filtering *

The system administrator initializes the filtering function and sets up the filtering groups. Filtering can be activated for one executive to several receptionists. One receptionist can deal filtering for several executives.

You as a member can assign the function keys for filtering, only if the filtering function has been initialized by your administrator. You can set up the names and a partner beep. But you cannot alter the filtering group.

Related topics:

Assigning functions to keys on page 72

Dealing the filtering function as an executive *

Your telephone has two toggle function keys INT and EXT with LEDs. The display shows you:

•< which receptionists are ready to get your incoming calls.

•> which other executives have diverted their incoming calls.

1.To activate the filtering function for incoming external or internal calls or all calls, press the Ext or the Int function key or both of them.

2.To withdraw the filtering function, press the appropriate key once more.

Dealing the filtering function as a secretary *

Your telephone has a FILTER function key. The according LED as well as the status display remain active as long as filtering is active for at least one executive. Furthermore the display shows you

•> which executives have diverted their incoming calls.

•< which other receptionists are also active for filtering.

1.To activate the filtering function, press the Filter function key.

2.To accept a signaled call, lift the handset or press the Speaker button.

3.To transfer an accepted call to the executive, press the appropriate partner key and the Transfer button or replace the handset.

4.To deactivate the filtering function, press the Filter function key again.

1408/1416 User Guide

January 2010 57

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Contents Issue 1.09 January 1408/1416 User Guide January Introduction Multiple conference Private User Mobility 109 Introduction Overview of phone buttons and featuresDescription NameOverview of phone buttons and features Function key LEDs About LEDsPartner key LEDs Icons in the telephone displayRelated topics Icon DescriptionAbout this manual Introduction to making calls Making callsCalling an internal call number Calling an external call numberCalling a person from the call log Calling with a destination keyCalling a person from the phone book entry Press the Phone book / Contacts buttonCalling a person from a central phone book entry Calling using the speakerphoneRequesting automatic redialing Requesting automatic callbackJoining another call cut-in Making calls 18 1408/1416 User Guide January Introduction to handling calls Handling callsAnswering a call Answering a call ringing at another phone pick-upPutting a call on hold Muting a callDeactivating your telephone display Transferring a call Answering an additional call second callSelect new call to Referring back during a call consultation call Turning second incoming call on or offIntroduction to call diversion Call diversionDiverting calls Select Divert callDefining automatic call diversion Automatic call diversionDiverting calls automatically Select Start timeSelect Stop time Call diversion 26 1408/1416 User Guide January Introduction to follow-me Follow-mePreparing follow-me on your own telephone Activating follow-me on another telephoneSwitching off follow-me on another telephone Switching off follow-me on your own telephoneIntroduction to three-party conference calls Three-party conferenceMaking a conference call Talking with one participant in a conference callEnding the conference call Connecting conference participants with each otherIntroduction to multiple conference calls Multiple conferenceAdding a participant by referring back Adding a participant to a multiple conference callAdding a waiting participant to a multiple conference Answering a call in a multiple conferenceTransferring a multiple conference call as controller Select Transfer conference Ending the multiple conference call as controller1408/1416 User Guide January 2010 Multiple conference 36 1408/1416 User Guide January Managing the call log Call logViewing the call log Adding an entry from the call log to the phone book Removing an entry from the call logManaging the phone book Introduction to the phone bookCreating a new entry in the phone book Editing an entry in the phone book Deleting an entry Managing the phone book 42 1408/1416 User Guide January Introduction to voicemail Voicemail SystemDiverting calls to voicemail Managing voice messagesSelect Delete all messages Deleting all messagesSetting up partner names PartnersIntroduction to partners Answering a call for a partner Calling partnersAssigning partners to another key Select Long nameHiding partner keys Select Change Partner positionSelect Hide/show partner keys Select Set partner beep Activating partner beepAssigning partners on the button module Diverting your calls to a partnerSelect Assign partner to DSS module Select Set/delete partner div … Diverting partner calls to your telephoneSelect Partn. div. from my phone Select Partner div. to my phoneDiverting calls from one partner to another Select Partnerdiv. from/to othersSelect Set partner division Select CFF partner diversion key Diverting partner calls to partners, extendedSetting the deputy key Adding a partner to a partner groupSelect Set deputy key Select Adapt partner group size Removing a partner from a partner groupSelect Expand partner group Select Reduce partner groupRestricting partner signaling Select Restrict signaling OffReserving a line as executive line Filtering Setting up a connection for a partnerDealing the filtering function as a secretary Dealing the filtering function as an executivePartners 58 1408/1416 User Guide January Private User Mobility Select PasswordPrivate User Mobility Logging on to the telephoneLogging off the telephone Favorite screen Displaying the favorite screen in the idle modeIntroduction to favorite screen Select Display/AcousticsEntering a destination into the favorite screen Entering a function into the favorite screenSelect Favorite screen active Off Select Set function keysSelect Set destination keys Select Edit destination keySelect Press destination key Favorite screen 64 1408/1416 User Guide January Turning acoustic signaling on or off Setting parameters for your telephoneCustomizing your telephone Introduction to customizing your telephoneSelect Set acoustics Changing the acoustic signalingSetting the ringing tone melody Select Select ringer melodyInternal calls External calls VIP calls Partner/Line Setting the language Setting the contrast and the brightnessAdjusting the setting for handsfree operation Select Switch languageDisplaying your name and call number on your telephone Setting key beep tones to on or offSaving emergency numbers Displaying time zonesSelect Key beep off Select Time zonesFunction and destination keys Function and Destination keysSelect Set emergency numbers Emergency destin. SOSAssigning functions to keys Creating a destination key Assigning a destination from the phone book to a keyConfirm Set new destination with OK button Select Copy phone book entry Changing an existing destinationDeleting key assignments Set destination keys Set function keysDelete destination key Delete entry Setting up a macro diversion and pick-up Select Set macro functionCall diversion 1 or Call diversion 2 or Call pick-up 1 or Relocating the telephone Saving personal dataSaving personal data Saving data locally automatically Saving data locallySelect Save data Select Save data locallyAllowing/barring central data saving Saving data centrallySelect Save data centrally Select Save centrallyPreparing VIP functions VIP functionsSelect Send VIP functions Select Set VIP partnerSelect sent to user Setting up the secretary telephoneSelect receive from user off Using the VIP functions Select Dial settings Making anonymous callsSelect Anonymous Off Turning direct dialing on or off Accepting calls automatically Handsfree answer backSelect Applications Select Answer CallSelect Answer Call Select Csta Answer Call Turning Csta Answer Call on or offTurning Csta Answer Call on or off Customizing your telephone 88 1408/1416 User Guide January Introduction to the Avaya menu Using the Avaya MenuManaging call charges Introduction to call chargesViewing the charge display Switching the charge display to unitsDeleting call charges Select Delete single counterLocking the telephone Recording charges for private calls and projectsTelephone lock Changing the PIN Locking the telephoneSelect Change PIN Unlocking the telephone Setting automatic lockingSelect Telephone locked Select Automatic lockingAppointments reminders Managing appointmentsEntering a new appointment Select AppointmentsAcknowledging an appointment Viewing appointmentsDeleting an appointment 96 1408/1416 User Guide January Menu overview MenusMenu item in basic One menu level lowerAppointments Charges Lock Menu item in setting Menu settings overviewAll possible functions are listed Dial settings Applications Security Sounding Test procedure All LEDs are switched on Introduction to remote features Appendix Remote featuresCalling remote using the system Changing call diversion remotelyAppendix Remote features Auxiliary devices Introduction to auxiliary devicesButton module BM32 Using the button module BM32 About operating cordless headsets Using a headset108 1408/1416 User Guide January Logging into the Contact Center Appendix Contact CenterRequesting help of the supervisor Contact Center buttonsCancel Wrap-up time Supervisor Assistance CTI ELC MOD MSN PIN PUM TCM Tapi USB VIP AbbreviationsAbbreviations 114 1408/1416 User Guide January Index Editing Partner Index VIP ringing tone