Siemens 500 standard Uniform Call Distribution UCD, Removing all telephones in call ringing group

Page 91

Using Other Team Functions

Step by Step

Ringing group off?

or

GA:

Program/Service

UCD?

*401=Log on?

or

#401=Log off?

or

F=9:or G=9:

D

Program/Service

UCD?

#402=Not available?

or

*402=Available?

or

G=9;or F=9;

Removing all telephones in call ringing group:

Select and confirm.

Enter the code.

Uniform Call Distribution (UCD)

If this function has been configured (contact your ser- vice personnel), you belong to a group of users (agents) to whom calls are distributed.

An incoming call is always assigned to the agent who has had the longest break without a call.

Logging on and off at the beginning and end of your shift:

Press the key. The LED lights up.

Select and confirm.

Confirm.

Enter the code for "Log on" or "Log off".

To log on, enter your identification number ("Agent:"). Contact your service personnel to find out what it is.

Logging on and off during your shift:

Press the key. The LED lights up.

Select and confirm.

Confirm.

Enter the code for "Not available" or "Available".

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Contents +L3DWK#6333# +L3DWK#8333#560 Important Notes Before You BeginMarks Making and Answering Calls Basic operating instructionsCalling Multiple Parties Simultaneously Making CallsMaking Calls to Stored Destinations Displaying and Assigning Call Charges Saving Station NumbersCall Forwarding Using Other FunctionsFunctions With Trunk Keys Using Other Team FunctionsTeam and Executive/Secretary Special Functions in the LAN PC NetworkFixing Problems Labeling, Documentation and AccessoriesIndex OptiPoint 500 economy/basic/standard control panel Basic operating instructionsOptiPoint key module Screen Displays How to Use these Operating InstructionsWith Function Keys Accessing FunctionsVia the Program/Service Menu InteractivelyAdditional Team and Executive/Secretary Functions Using the Telephone EfficientlyFunctions You Can Use Basic and Enhanced FunctionsEnding the call Answering a Call with the Speaker Speakerphone ModeMaking and Answering Calls Answering a Call With the HandsetActivating ring transfer Open Listening in the Room During a CallDeactivating this function Accepting a Waiting Call Camp-On Switching to Speakerphone ModeSwitching to the Handset Using Call WaitingTurning the Call Waiting Tone On and Off Preventing and Allowing Call Waiting Automatic Camp-OnEnding the second call and resuming the first one Rejecting Calls Accepting a Specific Call for Your ColleagueUsing Timed Reminders Using MailboxesAccessing the Mailbox Answering a Call With a Headset Using the SpeakerphoneEnabling and Disabling Handsfree Answerback Turning Ringer Cutoff On and Off Turning Do Not Disturb On and OffTrace Call Identifying Anonymous Callers Not for U.S Turning the Microphone On and OffSpeaking to visitors via the entrance telephone Deactivating the door opener Accepting a Call From an Answering MachineOpening the door with a code at the door Activating the door openerOverload Indication Called party does not answer or is busy Making CallsOff-Hook Dialing On-Hook DialingCorrecting numbers entered Canceling en-bloc sendingEn-Bloc Sending / Correcting Numbers Dialing entered/displayed numbersTalking to Your Colleague With a Speaker Call Caller ID SuppressionActivating Tone Dialing Dtmf Suffix Dialing Automatic Connection Setup HotlineReserve Trunk When the reserved trunk becomes freeAssigning a Station Number Not for U.S Trunk Flash Dialing aid from your telephone for another tele- phone Associated Dialing/Dialing AidDialing aid on the S0 bus Dialing aid at the a/b T/R portReturn to the first party Switching to the Party on Hold ToggleCalling Multiple Parties Simultaneously Calling a Second Party Consultation HoldCombine the calling parties into a three-party conference Connecting the other parties to each otherConducting a Conference Adding Up to Five Parties To the Conference Initiator OnlyLeaving a Conference Removing Parties From the Conference Initiator OnlyEnding a Conference Initiator Only After a Speaker Call Announcement in a Group Transferring a CallRetrieving a Parked Call Parking a CallPicking up Retrieving a Held Call Placing External Calls on HoldEnding Retrieval Using a Caller ListMaking Calls to Stored Destina- tions Retrieving the Caller ListDialing a Station Number from the Caller List Displaying the Call Time and Additional Call InformationRemoving an Entry from the Caller List Displaying and dialing saved station numbers Redialing a NumberDialing a Number From the Internal Directory Using Station and System Speed-Dial Numbers Using Repertory Dialing KeysEntry you wish to dial appears on the screen For all calls and the last one conducted Displaying and Assigning Call ChargesDisplaying Call Charges Not for U.S For the current callDisplaying Call Charges for Another Telephone Not for U.S Dialing with Call Charge Assignment Storing a Callback Using CallbackAnswering a Callback Deleting a displayed entry Call Waiting Camp-OnEnding callback display Busy Override Joining a Call in Progress Adjusting the Attention Ring Volume Telephone SettingsAdjusting the Ring Volume Adjusting the Ring ToneAdjusting the Receiving Volume During a Call Adjusting the Speakerphone to the Room AcousticsSelecting the Language of Screen Prompts Adjusting the Display to a Comfortable Reading AngleAdjusting the display contrast Display backlightTo lock and unlock the telephone Locking the Telephone to Prevent Unauthorized UseSaving Your PIN Saving Repertory Dialing Numbers on a Key Saving Station Numbers Functions, Procedures AppointmentsIf you make a mistake Storing Station Speed-Dial Numbers Assigning Functions to Keys Meaning of LED Signals for Saved Functions Trunk group key FB Enter the code Assigning a Procedure Operating Steps to a KeyUS End? Deleting and checking a saved appointment Saving AppointmentsTesting the Telephone Functions Testing the TelephoneChecking the Key Assignment Call Forwarding Using Variable Call ForwardingDeactivating call forwarding Activating this function Using Night AnswerDeactivating night answer Trunk FWD on? Answering Messages Using Other FunctionsSending a Message Displaying and Deleting Messages You Have SentDeleting Advisory Messages Leaving an Advisory MessageUsing Another Telephone Like Your Own Change call number relocate Deactivating indication Fax Details and Message on Answer- ing MachineDeactivating the telephone to be monitored Silent MonitorMonitoring a Room Activating the telephone to be monitoredActivating Functions for Another Tele- phone Locking Another Telephone to Prevent Unauthorized Use Send a message Code *68/#68 Æ Using functions in Isdn via code dia- ling keypad dialing 42=Tel. data service? Sensors HiPath 3300/3350/3500/3550 Only Controlling RelaysPaging Radio Paging Not for U.SSimple Paging Equipment Enhanced Paging Equipment Hipath 3700/ 3750 Only=Display information? Team and Executive/Secretary Functions With Trunk Keys Using Trunk KeysMeaning of LED Indications on Trunk Keys Making Calls with Trunk Keys Answering Calls With Trunk KeysPlacing a call on hold Forwarding Calls on Lines Switching Between Phone Calls on Multiple TrunksRetrieving the call Meaning of LED Indications on the Forward Line Keys Meaning of LED Indications on DSS Keys Using DSS KeysUsing DSS Keys to Answer Calls Calling a Team Member DirectlyAccepting a Call for Another Team Member Transferring a Call in ProgressJoining or Leaving a Group Call Only in an Executive/Secretary Group Transferring Calls Directly to the ExecutiveDeactivating ring transfer Turning Group Call On and Off Using Other Team FunctionsYou belong to a hunt group or a group call Group name Activating and Deactivating a Ringing Group Accepting a Call for Another Member of Your TeamLogging on and off during your shift Uniform Call Distribution UCDRemoving all telephones in call ringing group Logging on and off at the beginning and end of your shiftRequesting and activating a work time Turning the night service on and off for UCDDisplay the number of waiting calls Leaving a Hunt Group/Group Call Special Functions in the LAN PC NetworkYou belong to multiple groups of another HiPath Transferring Call Forwarding Using Night Answer Saving the telephones for the ringing group FB9or GB9 Opening the Door Labeling Key Fields Labeling, Documentation and AccessoriesDocumentation Attaching a Station Number LabelOptiPoint BLF AccessoriesTelephone Maintenance Fixing ProblemsTroubleshooting Possible response Responding to Error Messages on the ScreenContacts for Resolving Problems Possible causeCall Accepting from answering machine Index105 106 107 108 Menu Overview of Functions and Codes Alphabetical110 111 112 FCC Rules, Part ServiceFCC and Industry Canada Compliance FCC Certification and RequirementsPage Ringer Equivalence Number REN Equipment Attachment LimitationsEquipment Attachment Limitations ZZZ1KLSDWK1FRP
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5000 RSM, 500 basic, 500 economy, 500 advance, 3000 specifications

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