BT Digital Cordless Telephone manual Possible problems with text messaging, Cannot send text

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Elements – New Style – Edition 4 – 31.08.06 – 7644

62 Help

Possible problems with text messaging

Text messages cannot be sent and screen displays Send Fail

•The base station power supply or telephone line cord might not be properly connected. Check that the base station power supply is plugged into the mains socket and switched

on and that the telephone is plugged into the telephone wall socket.

•There might be a fault on the line. Check your telephone line is working properly.

•You might have deleted the server number in error. See page 46-48 for instructions on how to enter the number.

Cannot send text

•Check service centre number is correct including 1470P prefix (this is for BT lines. If you have another network provider please check the prefix number with them). In order to send and receive text messages you must not withhold your number. If you normally withhold your number the 1470 prefix presents your number for you.

Cannot receive text

•You will not be able to receive text messages until you have first sent a message. The first message sent registers you with the text service.

•More than one text messaging product is plugged into the line. Remove other products.

•Check service centre number is correct.

•Ensure you have subscribed to a Caller Display service and that it is active. You can

check this by noting if your phone displays your caller’s number when you receive an incoming call.

If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com

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Contents User Guide Welcome… Need help? Got everything?Getting started Handset menu Using the phoneThis guide Getting to know your phoneUsing additional handsets Date and time settingsBT Calling Features Text messagingGeneral information Location Setting upGetting started Battery low warning Battery performancePower adaptor cable Telephone line cord Wall mounting optionalYour BT Elements phone is ready for use Getting to know your phone Handset and chargerHandset Battery statusHandsfree speaker Displayed when in handsfree mode ExtTime Range Handset name Handset Battery statusBase Exit or go back one level in the menu Navigating the menusCharacter map Setup Handset Date & Time Register Menu mapMake an external call Using the phoneSwitch the handset power on/off Preparatory diallingReceive a call Earpiece volumePress to increase or to decrease the volume Make a handsfree call Secrecy muteHandsfree Dial a number from the redial list Switch to handsfree during a callRedial Delete a number from the redial listDelete the entire redial list Copy a redial list number to the phonebookSwitch the torch on/off Keypad lockName and number phonebook To switch off Release Torch to switch the torch light offPaging Store a phonebook name and numberEntering numbers Dial an entryEdit a phonebook name or number Delete a phonebook entry Beep is displayed, press Menu Handset menuKeypad beeps UsePress To select either Ext Melody or Int Melody and press Handset ringer volumeHandset ringer melody Display language Handset namePress or to display Handset Name and press To confirm Press repeatedly to exit and return to standby Auto answerPress or to display Auto Answer and press Menu Keypad lock Base ringer melody Base ringer volumeSet-up menu Dial mode PIN codeRecall mode PressRestore default settings Restore default settings without a PINReplace the battery compartment cover and belt clip Default settingsSet the time Date and time settingsSet the date Press or to select either Set the alarmSilence the alarm Calls list BT Calling FeaturesCaller Display BT Calling Features Copy a Calls list number to the phonebookRinger melody options are displayed, use Enter a name using the keypad, then select Menu optionNumber is displayed, if necessary, edit the number, then Delete an entry/all entries in the Calls listBT Calling Features Text messaging Subscribe to the text messaging serviceCost of the fixed line service Until Write is displayed, then press Menu To open the main menuPress Until SMS is displayed, then press Menu If this is your first message, Write Msg is displayedStandard text entry Entering textSingle text can be up to 160 characters Writing tips for text entryReceiving and reading text messages To view the most recent message detailsTo view further messages or to view old messages Service Centre numbers Press Menu . Press Menu again to confirmAdding or changing Service Centre numbers Either enter the server number and press MenuSelect a Send Service Centre number Message alert beeps Using sub-addresses to keep your messages private Set a terminal number sub-addressHow callers send a text to your handset Reading personal text messagesMessage memory full Press Press MenuUsing additional handsets Registering a new BT Elements handsetRegistering another type of handset to your BT Elements base Press or to highlight Select Base and press Registering your BT Elements handset to another baseSelect a base De-register a handset Internal callsTransferring calls Way Call Help Icon flashes You hear the busy tone when you pressNo display Icon not scrollingBase charging light not working Cannot register a handset to a baseBase unit does not ring, but the lights are on Customer HelplineCannot send text Possible problems with text messagingText messages cannot be sent and screen displays Send Fail Cannot receive textFurther help and advice for text queries on BT lines General sales enquiriesBilling enquiries Refer to the telephone number shown on your telephone billYou keep hearing an error beep Replacing the handset batteries Safety information General informationProduct disposal instructions Technical information Connecting to a switchboard Elements New Style Edition 4 31.08.06 Ofﬁces worldwide