VTech CS6429-3, CS6428-2, CS6429-4, CS6429-2, CS6429-5 Hear other calls when using the telephone

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Appendix

Troubleshooting

Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

If your telephone is plugged in with modem or a surge protector, plug the telephone (or modem/surge protector) into a different location. If this does not solve the problem, relocate your telephone or modem farther apart from each other, or use a different surge protector.

The location of your telephone base can impact the performance of your cordless phone. For better reception, install the telephone base in a centralized location within your home or office, away from walls or other obstructions. In many environments, elevating the telephone base improves overall performance.

Disconnect the telephone base from the telephone wall jack and plug in a corded telephone. If calls are still not clear, the problem is probably in the wiring or local service. Contact your telephone service provider (charges may apply).

If other telephones in your home are having the same problem, the problem is in the wiring or local telephone service. Contact your telephone service provider (charges may apply).

I hear other calls when using the telephone.

Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or local service. Contact your telephone service provider.

I hear noise on the cordless handset and the keys do not work.

Make sure the telephone line cord is plugged in securely.

REGISTRATION FAILED appears on the handset.

Only one handset can be registered at a time. If you have multiple handsets to register, please follow the instructions on page 51 for the first handset. Once a handset has been successfully registered, repeat the steps for each handset that needs to be registered.

Make sure that the telephone base and handset(s) are in idle mode when registering a handset.

Follow the steps on page 60 for the common cure for electronic equipment, then try again to register a handset.

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Contents User’s manual Congratulations Table of contents Answering system settings Answering system operationAppendix IndexParts checklist Getting startedTelephone base and charger installation Battery installation Charge light remains on when chargingBattery charging Battery indicators Battery status ActionLOW Battery ChargerInstallation options Tabletop to wall mount installationWall mount to tabletop installation See Telephone base and charger installation onTelephone base layout Message windowUSE light VOL and /VOLHandset layout Charge lightFlash MENU/SELECT Dialing keysTelephone settings Using the menuRinger volume telephone base SettingRinger volume handset Ringer toneLCD language EspañolClear voicemail indicators To manually turn off these indicatorsKey tone Set date and time Dial mode Home area codeTelephone operation Mute Call waitingTemporary ringer silencing Temporary tone dialingRedial list Review and dial a redial entryStore a number from the redial list to the directory Delete a redial entryTo access the directory while on a call To access the call log while on a callTo access the redial list while on a call Chain dialingJoin a call in progress Find handsetTo join a call To start the paging toneOther Handset is Calling when you have two IntercomCall transfer using intercom Answer an incoming call during an intercom callFrom this intercom call, you have the following options Directory About the directoryCreate a new directory entry Edit Number Review the directory Alphabetical searchDial a directory entry Edit a directory entrySpeed dial Store a speed dial entryDial a speed dial number Delete a speed dial entryCaller ID About caller IDInformation about caller ID with call waiting Call log Not Available AT this TimeMissed call indicator Memory matchReview and dial from the call log View dialing options Save a call Iog entry to the directoryDelete from the call log Call log display screen messagesTo delete one entry To delete all entriesAnswering system settings Answering system setupAnswer on/off AnnouncementRecord a new announcement Play the announcementDelete your announcement Press MENU/SELECT to select AnnouncementRemote access code Call screeningNumber of rings Press MENU/SELECT to select Call ScreeningMessage alert tone Recording timeAnswering system and voicemail indicators Using the answering machine and voicemail togetherAnswering system operation Voice prompts Message capacityAnswering system new message indication Call screening at the telephone baseCall screening at the handset Call interceptMessage playback To play messages with the telephone base To play messages with a handsetDelete all old messages To delete all old messages with the telephone baseTo delete all old messages with a handset Record, play or delete memos Press 5 to stop recording. The system announces, RecordedMessage window displays Window display DescriptionRemote access To remotely access the answering systemCommand Appendix Handset display screen messagesTelephone number you have entered is already stored Handset and telephone base indicators On when the handset speakerphone is in useHandset lights Telephone base lightsBattery Battery needs charging whenExpand your telephone system Add and register a handset optionalTo register a handset Replace a handset To deregister all handsetsTroubleshooting My telephone does not work at allThere is no dial tone Cannot dial outLOW Battery shows on the handset screen Telephone does not ring when there is an incoming callCharge light is off My handset beeps and is not performing normally Hear other calls when using the telephone Hear noise on the cordless handset and the keys do not workRegistration Failed appears on the handset My caller ID features are not working properly Caller ID entries do not match the numbers I need to dialOUT of Range or no PWR AT Base shows in the handset screen NEW Voicemail and show on the display and I don’t know whyCannot retrieve voicemail messages Answering system does not respond to remote commands Outgoing announcement is not clearAnswering system does not record messages Messages on the answering system are very difficult to hearCommon cure for electronic equipment Important safety instructions Precautions for users of implanted cardiac pacemakers Operating rangePacemaker patients Maintenance Avoid rough treatmentAbout cordless telephones Rbrc sealLimited warranty What does this limited warranty cover?How long is the limited warranty period? What is not covered by this limited warranty?How do you get warranty service? Other limitationsFCC, Acta and IC regulations FCC PartFCC Part 68 and Acta Industry Canada Technical specifications Index Index 91-003979-040-100
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