VTech CS6429-3 Troubleshooting, My telephone does not work at all, There is no dial tone

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Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website www.vtechphones.com, or call 1(800) 595-9511. In Canada, go to www.vtechcanada.com, or call

1 (800) 267-7377.

My telephone does not work at all.

•Make sure the battery is installed and charged correctly (pages 3-4). For optimum daily performance, return the handset to the telephone base or charger after use.

•Make sure that the power adapter is securely plugged into an outlet not controlled by a wall switch.

•Make sure the telephone line cord is plugged firmly into the telephone base and the telephone wall jack.

•Unplug the electrical power to the telephone base. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to synchronize.

•Charge the battery in the handset for up to 10 hours.

•If the battery is completely depleted, it may take up to 30 minutes to charge the handset before LOW BATTERY appears on the screen (page 4).

•Remove and install the battery again. If that still does not work, it may be necessary to purchase a new battery.

•Disconnect the telephone base from the telephone wall jack and plug in a working telephone. If the other telephone does not work, the problem is probably in the wiring or the local telephone service. Contact your telephone service provider.

There is no dial tone.

•Try all the above suggestions.

•Move the cordless handset closer to the telephone base. It may be out of range.

•The telephone line cord may be defective. Install a new telephone line cord.

•Disconnect the telephone base from the telephone wall jack and connect a different telephone. If there is no dial tone on this telephone either, the problem is in your wiring or local telephone service. Contact your telephone service provider (charges may apply).

I cannot dial out.

•Try all the above suggestions.

•Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone before producing a dial tone. Wait an extra second before dialing.

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Contents User’s manual Congratulations Table of contents Answering system operation Answering system settingsAppendix IndexGetting started Parts checklistTelephone base and charger installation Charge light remains on when charging Battery installationBattery indicators Battery status Action Battery chargingLOW Battery ChargerTabletop to wall mount installation Installation optionsSee Telephone base and charger installation on Wall mount to tabletop installationMessage window Telephone base layoutUSE light VOL and /VOLHandset layout Charge lightFlash Dialing keys MENU/SELECTUsing the menu Telephone settingsRinger volume telephone base SettingRinger tone Ringer volume handsetEspañol LCD languageClear voicemail indicators To manually turn off these indicatorsKey tone Set date and time Home area code Dial modeTelephone operation Call waiting MuteTemporary ringer silencing Temporary tone dialingReview and dial a redial entry Redial listStore a number from the redial list to the directory Delete a redial entryTo access the call log while on a call To access the directory while on a callTo access the redial list while on a call Chain dialingFind handset Join a call in progressTo join a call To start the paging toneIntercom Other Handset is Calling when you have twoAnswer an incoming call during an intercom call Call transfer using intercomFrom this intercom call, you have the following options About the directory DirectoryCreate a new directory entry Edit Number Alphabetical search Review the directoryDial a directory entry Edit a directory entryStore a speed dial entry Speed dialDelete a speed dial entry Dial a speed dial numberCaller ID About caller IDInformation about caller ID with call waiting Not Available AT this Time Call logMissed call indicator Memory matchReview and dial from the call log Save a call Iog entry to the directory View dialing optionsCall log display screen messages Delete from the call logTo delete one entry To delete all entriesAnswering system setup Answering system settingsAnswer on/off AnnouncementPlay the announcement Record a new announcementDelete your announcement Press MENU/SELECT to select AnnouncementCall screening Remote access codeNumber of rings Press MENU/SELECT to select Call ScreeningRecording time Message alert toneAnswering system and voicemail indicators Using the answering machine and voicemail togetherAnswering system operation Message capacity Voice promptsAnswering system new message indication Call screening at the telephone baseCall screening at the handset Call interceptMessage playback To play messages with a handset To play messages with the telephone baseDelete all old messages To delete all old messages with the telephone baseTo delete all old messages with a handset Press 5 to stop recording. The system announces, Recorded Record, play or delete memosWindow display Description Message window displaysRemote access To remotely access the answering systemCommand Handset display screen messages AppendixTelephone number you have entered is already stored On when the handset speakerphone is in use Handset and telephone base indicatorsHandset lights Telephone base lightsBattery needs charging when BatteryExpand your telephone system Add and register a handset optionalTo register a handset To deregister all handsets Replace a handsetMy telephone does not work at all TroubleshootingThere is no dial tone Cannot dial outLOW Battery shows on the handset screen Telephone does not ring when there is an incoming callCharge light is off My handset beeps and is not performing normally Hear other calls when using the telephone Hear noise on the cordless handset and the keys do not workRegistration Failed appears on the handset Caller ID entries do not match the numbers I need to dial My caller ID features are not working properlyOUT of Range or no PWR AT Base shows in the handset screen NEW Voicemail and show on the display and I don’t know whyCannot retrieve voicemail messages Outgoing announcement is not clear Answering system does not respond to remote commandsAnswering system does not record messages Messages on the answering system are very difficult to hearCommon cure for electronic equipment Important safety instructions Precautions for users of implanted cardiac pacemakers Operating rangePacemaker patients Avoid rough treatment MaintenanceRbrc seal About cordless telephonesWhat does this limited warranty cover? Limited warrantyHow long is the limited warranty period? What is not covered by this limited warranty?Other limitations How do you get warranty service?FCC, Acta and IC regulations FCC PartFCC Part 68 and Acta Industry Canada Technical specifications Index Index 91-003979-040-100

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