VTech CS6429-4, CS6429-3, CS6428-2 OUT of Range or no PWR AT Base shows in the handset screen

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Appendix

Troubleshooting

OUT OF RANGE OR NO PWR AT BASE shows in the handset screen.

•The handset may be out of range. Move it closer to the telephone base.

•Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet not controlled by a wall switch.

•Reset your telephone by unplugging the power adapter from the telephone base. Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter and reinstall the battery. Place the handset in the telephone base and allow up to one minute for the handset and telephone base to synchronize.

•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

NEW VOICEMAIL and show on the display and I don’t know why.

•Your telephone has voicemail indication that is separate from the built-in answering system. If NEW VOICEMAIL and appear on the display, then your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from your telephone service provider. Contact your telephone service provider for more information on how to access your voicemail.

I cannot retrieve voicemail messages.

•Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (see Answering system new message indication on page 40). If you subscribe to voicemail service from your telephone service provider (charges may apply), contact your telephone service provider for more information on how to access your voicemail.

The answering system does not answer after correct number of rings.

•Make sure the answering system is on. When the answering system is on, ANS ON should show on the handset and the /ANSWER ON/OFF light is lit on the telephone base (see Answer on/off on page 35).

•If toll saver is selected, the number of rings changes to two when there are new messages (see Number of rings on page 37).

•If the memory is full or the answering system is off, the answering system answers after 10 rings. In some cases, the answering system is affected by the ringing system used by the telephone service provider.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (see Answering system new message indication on page 40). To get help with your voicemail settings, contact your telephone service provider.

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Contents User’s manual Congratulations Table of contents Appendix Answering system settingsAnswering system operation IndexParts checklist Getting startedTelephone base and charger installation Battery installation Charge light remains on when chargingLOW Battery Battery chargingBattery indicators Battery status Action ChargerInstallation options Tabletop to wall mount installationWall mount to tabletop installation See Telephone base and charger installation onUSE light Telephone base layoutMessage window VOL and /VOLFlash Handset layoutCharge light MENU/SELECT Dialing keysRinger volume telephone base Telephone settingsUsing the menu SettingRinger volume handset Ringer toneLCD language EspañolKey tone Clear voicemail indicatorsTo manually turn off these indicators Set date and time Dial mode Home area codeTelephone operation Temporary ringer silencing MuteCall waiting Temporary tone dialingStore a number from the redial list to the directory Redial listReview and dial a redial entry Delete a redial entryTo access the redial list while on a call To access the directory while on a callTo access the call log while on a call Chain dialingTo join a call Join a call in progressFind handset To start the paging toneOther Handset is Calling when you have two IntercomCall transfer using intercom Answer an incoming call during an intercom callFrom this intercom call, you have the following options Directory About the directoryCreate a new directory entry Edit Number Dial a directory entry Review the directoryAlphabetical search Edit a directory entrySpeed dial Store a speed dial entryDial a speed dial number Delete a speed dial entryInformation about caller ID with call waiting Caller IDAbout caller ID Call log Not Available AT this TimeReview and dial from the call log Missed call indicatorMemory match View dialing options Save a call Iog entry to the directoryTo delete one entry Delete from the call logCall log display screen messages To delete all entriesAnswer on/off Answering system settingsAnswering system setup AnnouncementDelete your announcement Record a new announcementPlay the announcement Press MENU/SELECT to select AnnouncementNumber of rings Remote access codeCall screening Press MENU/SELECT to select Call ScreeningMessage alert tone Recording timeAnswering system operation Answering system and voicemail indicatorsUsing the answering machine and voicemail together Answering system new message indication Voice promptsMessage capacity Call screening at the telephone baseMessage playback Call screening at the handsetCall intercept To play messages with the telephone base To play messages with a handsetTo delete all old messages with a handset Delete all old messagesTo delete all old messages with the telephone base Record, play or delete memos Press 5 to stop recording. The system announces, RecordedMessage window displays Window display DescriptionCommand Remote accessTo remotely access the answering system Appendix Handset display screen messagesTelephone number you have entered is already stored Handset lights Handset and telephone base indicatorsOn when the handset speakerphone is in use Telephone base lightsBattery Battery needs charging whenTo register a handset Expand your telephone systemAdd and register a handset optional Replace a handset To deregister all handsetsThere is no dial tone TroubleshootingMy telephone does not work at all Cannot dial outCharge light is off LOW Battery shows on the handset screenTelephone does not ring when there is an incoming call My handset beeps and is not performing normally Registration Failed appears on the handset Hear other calls when using the telephoneHear noise on the cordless handset and the keys do not work My caller ID features are not working properly Caller ID entries do not match the numbers I need to dialCannot retrieve voicemail messages OUT of Range or no PWR AT Base shows in the handset screenNEW Voicemail and show on the display and I don’t know why Answering system does not record messages Answering system does not respond to remote commandsOutgoing announcement is not clear Messages on the answering system are very difficult to hearCommon cure for electronic equipment Important safety instructions Pacemaker patients Precautions for users of implanted cardiac pacemakersOperating range Maintenance Avoid rough treatmentAbout cordless telephones Rbrc sealHow long is the limited warranty period? Limited warrantyWhat does this limited warranty cover? What is not covered by this limited warranty?How do you get warranty service? Other limitationsFCC Part 68 and Acta FCC, Acta and IC regulationsFCC Part Industry Canada Technical specifications Index Index 91-003979-040-100
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