VTech CS6428-2, CS6429-3, CS6429-4, CS6429-2 My caller ID features are not working properly

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Appendix

Troubleshooting

My caller ID features are not working properly.

•Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone.

•The caller may not be calling from an area which supports caller ID.

•Both your and your caller’s telephone service providers must use equipment compatible with the caller ID service.

•The caller ID information shows after the first or second ring.

•If you subscribe to high-speed Internet service (DSL - digital subscribe line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more informaton about DSL filters.

The telephone does not receive caller ID or the telephone does not show caller ID during call waiting.

•Make sure you subscribe to caller ID with call waiting features provided by your telephone service provider.

•The caller may not be calling from an area which supports caller ID.

•Both your and your caller’s telephone service providers must use equipment compatible with caller ID service.

•If you subscribe to high-speed Internet service (DSL - digital subscribe line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more informaton about DSL filters.

Caller ID entries do not match the numbers I need to dial.

•Caller ID service delivers 10 digits (the area code plus the seven -digits number). If you need to dial something other than 10 digits, see View dialing options on page 33.

•If you dial seven digits for local calls, you may want to use the home area code feature (page 15).

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Contents User’s manual Congratulations Table of contents Answering system operation Answering system settingsAppendix IndexGetting started Parts checklistTelephone base and charger installation Charge light remains on when charging Battery installationBattery indicators Battery status Action Battery chargingLOW Battery ChargerTabletop to wall mount installation Installation optionsSee Telephone base and charger installation on Wall mount to tabletop installationMessage window Telephone base layoutUSE light VOL and /VOLCharge light Handset layoutFlash Dialing keys MENU/SELECTUsing the menu Telephone settingsRinger volume telephone base SettingRinger tone Ringer volume handsetEspañol LCD languageTo manually turn off these indicators Clear voicemail indicatorsKey tone Set date and time Home area code Dial modeTelephone operation Call waiting MuteTemporary ringer silencing Temporary tone dialingReview and dial a redial entry Redial listStore a number from the redial list to the directory Delete a redial entryTo access the call log while on a call To access the directory while on a callTo access the redial list while on a call Chain dialingFind handset Join a call in progressTo join a call To start the paging toneIntercom Other Handset is Calling when you have twoAnswer an incoming call during an intercom call Call transfer using intercomFrom this intercom call, you have the following options About the directory DirectoryCreate a new directory entry Edit Number Alphabetical search Review the directoryDial a directory entry Edit a directory entryStore a speed dial entry Speed dialDelete a speed dial entry Dial a speed dial numberAbout caller ID Caller IDInformation about caller ID with call waiting Not Available AT this Time Call logMemory match Missed call indicatorReview and dial from the call log Save a call Iog entry to the directory View dialing optionsCall log display screen messages Delete from the call logTo delete one entry To delete all entriesAnswering system setup Answering system settingsAnswer on/off AnnouncementPlay the announcement Record a new announcementDelete your announcement Press MENU/SELECT to select AnnouncementCall screening Remote access codeNumber of rings Press MENU/SELECT to select Call ScreeningRecording time Message alert toneUsing the answering machine and voicemail together Answering system and voicemail indicatorsAnswering system operation Message capacity Voice promptsAnswering system new message indication Call screening at the telephone baseCall intercept Call screening at the handsetMessage playback To play messages with a handset To play messages with the telephone baseTo delete all old messages with the telephone base Delete all old messagesTo delete all old messages with a handset Press 5 to stop recording. The system announces, Recorded Record, play or delete memosWindow display Description Message window displaysTo remotely access the answering system Remote accessCommand Handset display screen messages AppendixTelephone number you have entered is already stored On when the handset speakerphone is in use Handset and telephone base indicatorsHandset lights Telephone base lightsBattery needs charging when BatteryAdd and register a handset optional Expand your telephone systemTo register a handset To deregister all handsets Replace a handsetMy telephone does not work at all TroubleshootingThere is no dial tone Cannot dial outTelephone does not ring when there is an incoming call LOW Battery shows on the handset screenCharge light is off My handset beeps and is not performing normally Hear noise on the cordless handset and the keys do not work Hear other calls when using the telephoneRegistration Failed appears on the handset Caller ID entries do not match the numbers I need to dial My caller ID features are not working properlyNEW Voicemail and show on the display and I don’t know why OUT of Range or no PWR AT Base shows in the handset screenCannot retrieve voicemail messages Outgoing announcement is not clear Answering system does not respond to remote commandsAnswering system does not record messages Messages on the answering system are very difficult to hearCommon cure for electronic equipment Important safety instructions Operating range Precautions for users of implanted cardiac pacemakersPacemaker patients Avoid rough treatment MaintenanceRbrc seal About cordless telephonesWhat does this limited warranty cover? Limited warrantyHow long is the limited warranty period? What is not covered by this limited warranty?Other limitations How do you get warranty service?FCC Part FCC, Acta and IC regulationsFCC Part 68 and Acta Industry Canada Technical specifications Index Index 91-003979-040-100

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