VTech dect 6.0 user manual Troubleshooting, Cannot add my cell phone to the telephone base

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Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.

I cannot add my cell phone to the telephone base.

•Make sure you have cellular coverage.

•Make sure your cell phone is compatible with your DS6751. Check the Bluetooth compatibility list at www.vtechcanada.com.

•Make sure the Bluetooth function of your cell phone is turned on. See the user’s manual of your cell phone for more information.

•Remove VTech DS6751 from your cell phone’s handsfree device history list (see the user’s manual of your cell phone for more information).

•Carefully follow the pairing instructions on page 18 and make sure that your cell phone is not connected to any other Bluetooth device.

•Turn off your cell phone, then turn it on again.

•Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Repeat the above suggestions.

I cannot connect my cell phone with the telephone base.

•Make sure that the Bluetooth function of your cell phone is turned on. See the user’s manual of your cell phone for more information.

•Make sure that your Bluetooth cell phone is not connected to any other Bluetooth device.

•Turn off your cell phone, then turn it on again.

•Make sure that your cell phone is connected and active on the cell devices list.

•For some cell phones, you must authorize VTech DS6751 device in your cell phone’s Bluetooth feature. See the user’s manual of your cell phone for more information.

•Manually connect your cell phone to VTech DS6751. Refer to the user’s manual of your cell phone for more information.

I cannot find VTech DS6751 on my cell phone.

•Make sure that the telephone base is in discoverable mode. Carefully follow the setup instructions on page 18.

•Make sure that you manually set your cell phone to search for devices.

•Remove VTech DS6751 from your cell phone’s handsfree device history list (see the user’s manual of your cell phone).

•Turn off your cell phone, then turn it on again.

•Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Repeat the above suggestions.

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Contents Complete user’s manual Product news RegistrationTable of contents Index Answering system operation Answering system settingsCaller ID AppendixGetting started Parts checklistTelephone base and charger installation If you do not hear a dial tone Battery installationDisplays Put in charger Battery chargingTabletop to wall mount installation Installation optionsGetting started See Telephone base and charger installation on Wall mount to tabletop installationTo use the voicemail Are you a new cable or VoIP subscriber?To use the built-in answering system ANS ON/OFF Telephone base layoutMENU/SELECT Cancel REDIAL/PAUSE Charge light Cell Handset layoutMUTE/DELETE Introducing Bluetooth BluetoothBluetooth Glossary of terms VTech Connect to Cell application Bluetooth setupTo pair and connect a cell phone Add a cell phoneAuto connection Review the cell device listTo download a cell phone directory Download directoryTo enter the menu Telephone settingsUsing the menu Handset ringer volumeRinger off Telephone base ringer volumeRinger tone To turn off the quiet mode Quiet modeTo set the duration and turn on the quiet mode Set date and time Press Select to choose LCD language LCD languageTo set your voicemail number Voicemail numberTo manually turn off the new voicemail indicators Clear voicemail indicatorsHome area code Key toneDial mode Answer a home call Telephone operationMake a home call Predial a home callMake a cell call End a home callCall waiting on the home line End a cell call Predial a cell callAnswer a cell call Answer a home call while on a cell call Call waiting on the cell lineAnswer a cell call while on a home call Cell phone voicemailMute VolumeTo silence the handset ringer Handset speakerphoneTemporary ringer silencing Temporary tone dialingPress /HOME or to use the home line RedialTo review and dial a redial entry To delete a redial entryCheck voicemail To access a number in the directoryTo access a number in the caller ID log To access a number on the redial listTransfer a call To end paging Find handsetWeb address To start pagingTo share an outside call Multiple handset useJoin a call in progress Calling base or Calling HS IntercomTo initiate an intercom call with a handset BaseTo initiate an intercom call at the telephone base To answer at the telephone base Answer an incoming call during an intercom callTo answer on a handset About the directory DirectoryPress Select to choose Add contact Add a directory entryDirectory To start an alphabetical search Review and dial from the directoryAlphabetical search Review and dial from the directory or Alphabetical search on Edit a directory entryTo delete all entries Delete directory entriesTo delete one entry Assign a speed dial entry Speed dialDial a speed dial number Reassign a speed dial entryDelete a speed dial entry Information about caller ID with call waiting Caller IDAbout caller ID Caller ID log Missed call indicatorCell or Memory matchReview and dial from the caller ID log Home or Cell toView dialing options Save a caller ID log entry to the directory Displays When Delete the caller ID log entriesCaller ID log screen messages To delete an entryRecord your own announcement Answering system settingsAnswering system AnnouncementDelete your announcement Play the announcementTo turn on or off with a handset or the telephone base Answer on/offTo turn on or off with the telephone base Number of rings To turn this feature on or offCall screening Message alert tone Remote access codeRecording time Answering system and voicemail Using the answering system and voicemail togetherAnswering system operation New message indication Message capacityTo screen a call at a handset Call interceptMessage playback To screen a call at the telephone baseOptions during playback To play messages at the telephone baseTo play messages with a handset To record a memo Delete all messagesRecord, play or delete memos To delete all messages with a handset or the telephone baseCommand Description Remote accessTo register a handset AppendixExpand your telephone system Add and register a handsetTo deregister all handsets Replace a handsetDialing Characters by number of key presses Key Keystroke tableScreen messages Appendix Telephone base lights Handset and telephone base indicatorsHandset lights Telephone base icons Handset iconsBattery needs charging when BatteryCannot find VTech DS6751 on my cell phone TroubleshootingCannot add my cell phone to the telephone base Cannot connect my cell phone with the telephone baseCannot download contacts from my cell phone to the DS6751 Listening volume of my cell call is too loud or quietMy cell phone disconnects with the telephone base PIN on the telephone base does not workCannot dial out My telephone does not work at allThere is no dial tone Charge light is off Low battery shows on the handset screenMy cordless handset isn’t performing normally Telephone does not ring when there is an incoming call Appendix Telephone does not receive caller ID while on a call Hear other calls when using the telephoneMy caller ID features are not working properly Hear noise on the cordless handset and the keys do not workCannot retrieve voicemail messages Out of range or no pwr at base shows on the handset screenNew voicemail display and I don’t know why Messages on the answering system are very difficult to hear Answering system does not respond to remote commandsOutgoing announcement is not clear Answering system does not record messagesCommon cure for electronic equipment Important safety instructions Operating range Precautions for users of implanted cardiac pacemakersECO mode Maintenance Energy-saving charging modeRbrc seal About cordless telephonesWhat does this limited warranty cover? Limited warrantyHow do you get warranty service? FCC Part FCC, Acta and IC regulationsIndustry Canada Technical specificationsIndex Index All rights reserved. Version 1 09/13 91-007335-010-100