VTech dect 6.0 Outgoing announcement is not clear, Answering system does not record messages

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Appendix

Troubleshooting

The outgoing announcement is not clear.

•When recording the announcement, make sure you speak in a normal tone of voice towards the microphone.

•Make sure there is no background noise when recording.

The answering system does not record messages.

•Make sure the answering system is on.

•When the answering machine memory is full, it does not record new messages until some old messages are deleted.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 65). To determine how many rings activate your voicemail, contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

The messages on the answering system are very difficult to hear.

•Press /VOLUME on handset or /VOL on the telephone base to increase the listening volume.

The messages on the answering system are incomplete.

•If a caller leaves a very long message, part of it may be lost when the answering system disconnects the call after the preset recording time.

•If the memory on the answering system becomes full during a message, the answering system stops recording and disconnects the call.

•If the caller’s voice is very soft, the answering system may stop recording and disconnect the call.

The answering system does not respond to remote commands.

•Make sure your remote access code is correct (page 63).

•Make sure you are calling from a touch-tone telephone. When dialing a number, there should be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the answering system.

•The answering system may not detect the remote access code when your announcement is playing. Wait until the announcement is over before entering the code.

•There may be interference on the telephone line you are using. Press the dialing keys firmly when dialing.

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Contents Complete user’s manual Product news RegistrationTable of contents Index Answering system operation Answering system settingsCaller ID AppendixGetting started Parts checklistTelephone base and charger installation If you do not hear a dial tone Battery installationDisplays Put in charger Battery chargingTabletop to wall mount installation Installation optionsGetting started See Telephone base and charger installation on Wall mount to tabletop installationTo use the built-in answering system Are you a new cable or VoIP subscriber?To use the voicemail ANS ON/OFF Telephone base layoutMENU/SELECT Cancel REDIAL/PAUSE Charge light Cell Handset layoutMUTE/DELETE Introducing Bluetooth BluetoothBluetooth Glossary of terms VTech Connect to Cell application Bluetooth setupTo pair and connect a cell phone Add a cell phoneAuto connection Review the cell device listTo download a cell phone directory Download directoryTo enter the menu Telephone settingsUsing the menu Handset ringer volumeRinger tone Telephone base ringer volumeRinger off To set the duration and turn on the quiet mode Quiet modeTo turn off the quiet mode Set date and time Press Select to choose LCD language LCD languageTo set your voicemail number Voicemail numberTo manually turn off the new voicemail indicators Clear voicemail indicatorsHome area code Key toneDial mode Answer a home call Telephone operationMake a home call Predial a home callCall waiting on the home line End a home callMake a cell call Answer a cell call Predial a cell callEnd a cell call Answer a home call while on a cell call Call waiting on the cell lineAnswer a cell call while on a home call Cell phone voicemailMute VolumeTo silence the handset ringer Handset speakerphoneTemporary ringer silencing Temporary tone dialingPress /HOME or to use the home line RedialTo review and dial a redial entry To delete a redial entryCheck voicemail To access a number in the directoryTo access a number in the caller ID log To access a number on the redial listTransfer a call To end paging Find handsetWeb address To start pagingJoin a call in progress Multiple handset useTo share an outside call Calling base or Calling HS IntercomTo initiate an intercom call with a handset BaseTo initiate an intercom call at the telephone base To answer on a handset Answer an incoming call during an intercom callTo answer at the telephone base About the directory DirectoryPress Select to choose Add contact Add a directory entryDirectory Alphabetical search Review and dial from the directoryTo start an alphabetical search Review and dial from the directory or Alphabetical search on Edit a directory entryTo delete one entry Delete directory entriesTo delete all entries Assign a speed dial entry Speed dialDial a speed dial number Reassign a speed dial entryDelete a speed dial entry About caller ID Caller IDInformation about caller ID with call waiting Caller ID log Missed call indicatorCell or Memory matchReview and dial from the caller ID log Home or Cell toView dialing options Save a caller ID log entry to the directory Displays When Delete the caller ID log entriesCaller ID log screen messages To delete an entryRecord your own announcement Answering system settingsAnswering system AnnouncementDelete your announcement Play the announcementTo turn on or off with the telephone base Answer on/offTo turn on or off with a handset or the telephone base Call screening To turn this feature on or offNumber of rings Message alert tone Remote access codeRecording time Answering system operation Using the answering system and voicemail togetherAnswering system and voicemail New message indication Message capacityTo screen a call at a handset Call interceptMessage playback To screen a call at the telephone baseTo play messages with a handset To play messages at the telephone baseOptions during playback To record a memo Delete all messagesRecord, play or delete memos To delete all messages with a handset or the telephone baseCommand Description Remote accessTo register a handset AppendixExpand your telephone system Add and register a handsetTo deregister all handsets Replace a handsetDialing Characters by number of key presses Key Keystroke tableScreen messages Appendix Handset lights Handset and telephone base indicatorsTelephone base lights Telephone base icons Handset iconsBattery needs charging when BatteryCannot find VTech DS6751 on my cell phone TroubleshootingCannot add my cell phone to the telephone base Cannot connect my cell phone with the telephone baseCannot download contacts from my cell phone to the DS6751 Listening volume of my cell call is too loud or quietMy cell phone disconnects with the telephone base PIN on the telephone base does not workThere is no dial tone My telephone does not work at allCannot dial out My cordless handset isn’t performing normally Low battery shows on the handset screenCharge light is off Telephone does not ring when there is an incoming call Appendix Telephone does not receive caller ID while on a call Hear other calls when using the telephoneMy caller ID features are not working properly Hear noise on the cordless handset and the keys do not workNew voicemail display and I don’t know why Out of range or no pwr at base shows on the handset screenCannot retrieve voicemail messages Messages on the answering system are very difficult to hear Answering system does not respond to remote commandsOutgoing announcement is not clear Answering system does not record messagesCommon cure for electronic equipment Important safety instructions ECO mode Precautions for users of implanted cardiac pacemakersOperating range Maintenance Energy-saving charging modeRbrc seal About cordless telephonesWhat does this limited warranty cover? Limited warrantyHow do you get warranty service? FCC Part FCC, Acta and IC regulationsIndustry Canada Technical specificationsIndex Index All rights reserved. Version 1 09/13 91-007335-010-100