VTech dect 6.0 My telephone does not work at all, There is no dial tone, Cannot dial out

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Appendix

Troubleshooting

My telephone does not work at all.

•Make sure the battery is installed and charged correctly (page 3). For optimum daily performance, return the handset to the telephone base or charger after use.

•Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.

•Make sure the telephone line cord is plugged firmly into the telephone base and the wall jack.

•Unplug the electrical power to the telephone base. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to synchronize.

•Charge the battery in the handset for up to 11 hours.

•If the battery is completely depleted, charge the handset for at least 30 minutes before use (page 4).

•Remove and install the battery again. If that still does not work, it may be necessary to purchase a new battery.

•Disconnect the telephone base from the telephone wall jack and plug in a working telephone. If the other telephone does not work, the problem is probably in the wiring or telephone service. Contact your telephone service provider.

There is no dial tone.

•Try all the above suggestions.

•Move the handset closer to the telephone base. It may be out of range.

•The telephone line cord may be defective. Install a new telephone line cord.

•Disconnect the telephone base from the telephone wall jack and connect a different telephone. If there is no dial tone on this telephone either, the problem is in your wiring or telephone service. Contact your telephone service provider.

•If you have changed your telephone service to digital service from a cable company or a VoIP service provider, the telephone line may need to be rewired to allow all existing telephone jacks to work. Contact your service provider for more information.

I cannot dial out.

•Try all the above suggestions.

•Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone base before producing a dial tone. Wait an extra second before dialing.

•If other telephones in your home are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider (charges may apply).

•Eliminate any background noise. Mute the cordless handset before dialing, or dial from another room in your home with less background noise.

•If you have changed your telephone service to digital service from a cable company or a VoIP service provider, the telephone line may need to be rewired to allow all existing telephone jacks to work. Contact your service provider for more information.

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Contents Complete user’s manual Product news RegistrationTable of contents Caller ID Answering system settingsAppendix Index Answering system operationGetting started Parts checklistTelephone base and charger installation If you do not hear a dial tone Battery installationDisplays Put in charger Battery chargingTabletop to wall mount installation Installation optionsGetting started See Telephone base and charger installation on Wall mount to tabletop installationTo use the built-in answering system Are you a new cable or VoIP subscriber?To use the voicemail ANS ON/OFF Telephone base layoutMENU/SELECT Cancel REDIAL/PAUSE Charge light Cell Handset layoutMUTE/DELETE Introducing Bluetooth BluetoothBluetooth Glossary of terms VTech Connect to Cell application Bluetooth setupTo pair and connect a cell phone Add a cell phoneAuto connection Review the cell device listTo download a cell phone directory Download directoryUsing the menu Telephone settingsHandset ringer volume To enter the menuRinger tone Telephone base ringer volumeRinger off To set the duration and turn on the quiet mode Quiet modeTo turn off the quiet mode Set date and time Press Select to choose LCD language LCD languageTo set your voicemail number Voicemail numberTo manually turn off the new voicemail indicators Clear voicemail indicatorsHome area code Key toneDial mode Make a home call Telephone operationPredial a home call Answer a home callCall waiting on the home line End a home callMake a cell call Answer a cell call Predial a cell callEnd a cell call Answer a cell call while on a home call Call waiting on the cell lineCell phone voicemail Answer a home call while on a cell callMute VolumeTemporary ringer silencing Handset speakerphoneTemporary tone dialing To silence the handset ringerTo review and dial a redial entry RedialTo delete a redial entry Press /HOME or to use the home lineTo access a number in the caller ID log To access a number in the directoryTo access a number on the redial list Check voicemailTransfer a call Web address Find handsetTo start paging To end pagingJoin a call in progress Multiple handset useTo share an outside call To initiate an intercom call with a handset IntercomBase Calling base or Calling HSTo initiate an intercom call at the telephone base To answer on a handset Answer an incoming call during an intercom callTo answer at the telephone base About the directory DirectoryPress Select to choose Add contact Add a directory entryDirectory Alphabetical search Review and dial from the directoryTo start an alphabetical search Review and dial from the directory or Alphabetical search on Edit a directory entryTo delete one entry Delete directory entriesTo delete all entries Assign a speed dial entry Speed dialDial a speed dial number Reassign a speed dial entryDelete a speed dial entry About caller ID Caller IDInformation about caller ID with call waiting Caller ID log Missed call indicatorReview and dial from the caller ID log Memory matchHome or Cell to Cell orView dialing options Save a caller ID log entry to the directory Caller ID log screen messages Delete the caller ID log entriesTo delete an entry Displays WhenAnswering system Answering system settingsAnnouncement Record your own announcementDelete your announcement Play the announcementTo turn on or off with the telephone base Answer on/offTo turn on or off with a handset or the telephone base Call screening To turn this feature on or offNumber of rings Message alert tone Remote access codeRecording time Answering system operation Using the answering system and voicemail togetherAnswering system and voicemail New message indication Message capacityMessage playback Call interceptTo screen a call at the telephone base To screen a call at a handsetTo play messages with a handset To play messages at the telephone baseOptions during playback Record, play or delete memos Delete all messagesTo delete all messages with a handset or the telephone base To record a memoCommand Description Remote accessExpand your telephone system AppendixAdd and register a handset To register a handsetTo deregister all handsets Replace a handsetDialing Characters by number of key presses Key Keystroke tableScreen messages Appendix Handset lights Handset and telephone base indicatorsTelephone base lights Telephone base icons Handset icons Battery needs charging when BatteryCannot add my cell phone to the telephone base TroubleshootingCannot connect my cell phone with the telephone base Cannot find VTech DS6751 on my cell phoneMy cell phone disconnects with the telephone base Listening volume of my cell call is too loud or quietPIN on the telephone base does not work Cannot download contacts from my cell phone to the DS6751There is no dial tone My telephone does not work at allCannot dial out My cordless handset isn’t performing normally Low battery shows on the handset screenCharge light is off Telephone does not ring when there is an incoming call Appendix My caller ID features are not working properly Hear other calls when using the telephoneHear noise on the cordless handset and the keys do not work Telephone does not receive caller ID while on a callNew voicemail display and I don’t know why Out of range or no pwr at base shows on the handset screenCannot retrieve voicemail messages Outgoing announcement is not clear Answering system does not respond to remote commandsAnswering system does not record messages Messages on the answering system are very difficult to hearCommon cure for electronic equipment Important safety instructions ECO mode Precautions for users of implanted cardiac pacemakersOperating range Maintenance Energy-saving charging modeRbrc seal About cordless telephonesWhat does this limited warranty cover? Limited warrantyHow do you get warranty service? FCC Part FCC, Acta and IC regulationsIndustry Canada Technical specificationsIndex Index All rights reserved. Version 1 09/13 91-007335-010-100
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