VTech Troubleshoot DECT 6.0 Phone Battery Issues and Common Problems

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Appendix

Troubleshooting

To register HS... and ...see manual appear alternately on the handset and it does not work at all.

•The handset may be deregistered from the telephone base. Refer to Add and register a handset on page 71 to register the handset to the telephone base.

My cordless handset isn’t performing normally.

•Make sure you plug the power cord securely into the telephone base. Plug the power adapter into a different, working electrical outlet without a wall switch.

•Move the cordless handset closer to the telephone base. You may have moved out of range.

•Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

Low battery shows on the handset screen.

•Place the handset in the telephone base or charger for recharging.

•Remove and install the battery again and use it until fully depleted, then charge the handset in the telephone base or charger for up to 11 hours.

•If the above measures do not correct the problem, replace the battery.

The battery does not charge in the handset or the handset battery does not accept charge.

•Make sure the handset is placed in the telephone base or charger correctly.

•Remove and install the battery again, then charge for up to 11 hours.

•If the battery is completely depleted, charge the handset for at least 30 minutes before use (page 4).

•The battery may be defective. Purchase a new battery.

The CHARGE light is off.

•Clean the charging contacts on the handset, telephone base and/or charger each month with a pencil eraser or a dry non-abrasive fabric.

•Make sure the power adapter and telephone line cord are plugged in properly (page 2).

•Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute for the handset and telephone base to reset.

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Contents Complete user’s manual Registration Product newsTable of contents Appendix Answering system settingsCaller ID Index Answering system operationParts checklist Getting startedTelephone base and charger installation Battery installation If you do not hear a dial toneBattery charging Displays Put in chargerInstallation options Tabletop to wall mount installationGetting started Wall mount to tabletop installation See Telephone base and charger installation onTo use the voicemail Are you a new cable or VoIP subscriber?To use the built-in answering system Telephone base layout ANS ON/OFFMENU/SELECT Cancel REDIAL/PAUSE Handset layout Charge light CellMUTE/DELETE Bluetooth Introducing BluetoothBluetooth Glossary of terms Bluetooth setup VTech Connect to Cell applicationAdd a cell phone To pair and connect a cell phoneReview the cell device list Auto connectionDownload directory To download a cell phone directoryHandset ringer volume Telephone settingsUsing the menu To enter the menuRinger off Telephone base ringer volumeRinger tone To turn off the quiet mode Quiet modeTo set the duration and turn on the quiet mode Set date and time LCD language Press Select to choose LCD languageVoicemail number To set your voicemail numberClear voicemail indicators To manually turn off the new voicemail indicatorsKey tone Home area codeDial mode Predial a home call Telephone operationMake a home call Answer a home callMake a cell call End a home callCall waiting on the home line End a cell call Predial a cell callAnswer a cell call Cell phone voicemail Call waiting on the cell lineAnswer a cell call while on a home call Answer a home call while on a cell callVolume MuteTemporary tone dialing Handset speakerphoneTemporary ringer silencing To silence the handset ringerTo delete a redial entry RedialTo review and dial a redial entry Press /HOME or to use the home lineTo access a number on the redial list To access a number in the directoryTo access a number in the caller ID log Check voicemailTransfer a call To start paging Find handsetWeb address To end pagingTo share an outside call Multiple handset useJoin a call in progress Base IntercomTo initiate an intercom call with a handset Calling base or Calling HSTo initiate an intercom call at the telephone base To answer at the telephone base Answer an incoming call during an intercom callTo answer on a handset Directory About the directoryAdd a directory entry Press Select to choose Add contactDirectory To start an alphabetical search Review and dial from the directoryAlphabetical search Edit a directory entry Review and dial from the directory or Alphabetical search onTo delete all entries Delete directory entriesTo delete one entry Speed dial Assign a speed dial entryReassign a speed dial entry Dial a speed dial numberDelete a speed dial entry Information about caller ID with call waiting Caller IDAbout caller ID Missed call indicator Caller ID logHome or Cell to Memory matchReview and dial from the caller ID log Cell orView dialing options Save a caller ID log entry to the directory To delete an entry Delete the caller ID log entriesCaller ID log screen messages Displays WhenAnnouncement Answering system settingsAnswering system Record your own announcementPlay the announcement Delete your announcementTo turn on or off with a handset or the telephone base Answer on/offTo turn on or off with the telephone base Number of rings To turn this feature on or offCall screening Remote access code Message alert toneRecording time Answering system and voicemail Using the answering system and voicemail togetherAnswering system operation Message capacity New message indicationTo screen a call at the telephone base Call interceptMessage playback To screen a call at a handsetOptions during playback To play messages at the telephone baseTo play messages with a handset To delete all messages with a handset or the telephone base Delete all messagesRecord, play or delete memos To record a memoRemote access Command DescriptionAdd and register a handset AppendixExpand your telephone system To register a handsetReplace a handset To deregister all handsetsKeystroke table Dialing Characters by number of key presses KeyScreen messages Appendix Telephone base lights Handset and telephone base indicatorsHandset lights Handset icons Telephone base iconsBattery Battery needs charging whenCannot connect my cell phone with the telephone base TroubleshootingCannot add my cell phone to the telephone base Cannot find VTech DS6751 on my cell phonePIN on the telephone base does not work Listening volume of my cell call is too loud or quietMy cell phone disconnects with the telephone base Cannot download contacts from my cell phone to the DS6751Cannot dial out My telephone does not work at allThere is no dial tone Charge light is off Low battery shows on the handset screenMy cordless handset isn’t performing normally Telephone does not ring when there is an incoming call Appendix Hear noise on the cordless handset and the keys do not work Hear other calls when using the telephoneMy caller ID features are not working properly Telephone does not receive caller ID while on a callCannot retrieve voicemail messages Out of range or no pwr at base shows on the handset screenNew voicemail display and I don’t know why Answering system does not record messages Answering system does not respond to remote commandsOutgoing announcement is not clear Messages on the answering system are very difficult to hearCommon cure for electronic equipment Important safety instructions Operating range Precautions for users of implanted cardiac pacemakersECO mode Energy-saving charging mode MaintenanceAbout cordless telephones Rbrc sealLimited warranty What does this limited warranty cover?How do you get warranty service? FCC, Acta and IC regulations FCC PartTechnical specifications Industry CanadaIndex Index All rights reserved. Version 1 09/13 91-007335-010-100