VTech dect 6.0 user manual Appendix

Page 88

Appendix

Troubleshooting

There is interference during a telephone conversation.

My calls fade out when I am using the cordless handset.

•The handset may be out of range. Move it closer to the telephone base.

•If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters.

•Appliances or other cordless telephones plugged into the same circuit as the telephone base can cause interference. Try moving the appliance or telephone base to another outlet.

•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

•If your telephone is plugged in with a modem or a surge protector, plug the telephone (or modem/surge protector) into a different location. If this doesn’t solve the problem, relocate your telephone or modem farther apart from each other, or use a different surge protector.

•The location of your telephone base can impact the performance of your cordless phone. For better reception, install the telephone base in a centralized location within your home or office, away from walls or other obstructions. In many environments, elevating the telephone base improves overall performance.

•Disconnect the telephone base from the telephone wall jack and plug in a corded telephone. If calls are still not clear, the problem is probably in the wiring or telephone service. Contact your telephone service provider (charges may apply).

•If other telephones in your home are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider (charges may apply).

I get noise, static, or weak signals even when I’m near the telephone base.

•If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by

DSL interference. Contact your DSL service provider for more information about DSL filters.

•You may be able to improve the performance of your cordless phone by installing your new telephone base as far as possible from any other existing cordless telephone system that may already be installed.

•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

•Do not install this phone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.

•If you plug your phone in with a modem or a surge protector, plug the phone (or modem/ surge protector) into a different location. If this does not solve the problem, relocate your phone or modem farther apart from one another, or use a different surge protector.

•Relocate your phone to a higher location. The phone may have better reception in a high area.

•If other phones in your home are having the same problem, contact your telephone service provider (charges may apply).

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Contents Complete user’s manual Registration Product newsTable of contents Answering system settings Caller IDAppendix Index Answering system operationParts checklist Getting startedTelephone base and charger installation Battery installation If you do not hear a dial toneBattery charging Displays Put in chargerInstallation options Tabletop to wall mount installationGetting started Wall mount to tabletop installation See Telephone base and charger installation onTo use the built-in answering system Are you a new cable or VoIP subscriber?To use the voicemail Telephone base layout ANS ON/OFFMENU/SELECT Cancel REDIAL/PAUSE Handset layout Charge light CellMUTE/DELETE Bluetooth Introducing BluetoothBluetooth Glossary of terms Bluetooth setup VTech Connect to Cell applicationAdd a cell phone To pair and connect a cell phoneReview the cell device list Auto connectionDownload directory To download a cell phone directoryTelephone settings Using the menuHandset ringer volume To enter the menuRinger tone Telephone base ringer volumeRinger off To set the duration and turn on the quiet mode Quiet modeTo turn off the quiet mode Set date and time LCD language Press Select to choose LCD languageVoicemail number To set your voicemail numberClear voicemail indicators To manually turn off the new voicemail indicatorsKey tone Home area codeDial mode Telephone operation Make a home callPredial a home call Answer a home callCall waiting on the home line End a home callMake a cell call Answer a cell call Predial a cell callEnd a cell call Call waiting on the cell line Answer a cell call while on a home callCell phone voicemail Answer a home call while on a cell callVolume MuteHandset speakerphone Temporary ringer silencingTemporary tone dialing To silence the handset ringerRedial To review and dial a redial entryTo delete a redial entry Press /HOME or to use the home lineTo access a number in the directory To access a number in the caller ID logTo access a number on the redial list Check voicemailTransfer a call Find handset Web addressTo start paging To end pagingJoin a call in progress Multiple handset useTo share an outside call Intercom To initiate an intercom call with a handsetBase Calling base or Calling HSTo initiate an intercom call at the telephone base To answer on a handset Answer an incoming call during an intercom callTo answer at the telephone base Directory About the directoryAdd a directory entry Press Select to choose Add contactDirectory Alphabetical search Review and dial from the directoryTo start an alphabetical search Edit a directory entry Review and dial from the directory or Alphabetical search onTo delete one entry Delete directory entriesTo delete all entries Speed dial Assign a speed dial entryReassign a speed dial entry Dial a speed dial numberDelete a speed dial entry About caller ID Caller IDInformation about caller ID with call waiting Missed call indicator Caller ID logMemory match Review and dial from the caller ID logHome or Cell to Cell orView dialing options Save a caller ID log entry to the directory Delete the caller ID log entries Caller ID log screen messagesTo delete an entry Displays WhenAnswering system settings Answering systemAnnouncement Record your own announcementPlay the announcement Delete your announcementTo turn on or off with the telephone base Answer on/offTo turn on or off with a handset or the telephone base Call screening To turn this feature on or offNumber of rings Remote access code Message alert toneRecording time Answering system operation Using the answering system and voicemail togetherAnswering system and voicemail Message capacity New message indicationCall intercept Message playbackTo screen a call at the telephone base To screen a call at a handsetTo play messages with a handset To play messages at the telephone baseOptions during playback Delete all messages Record, play or delete memosTo delete all messages with a handset or the telephone base To record a memoRemote access Command DescriptionAppendix Expand your telephone systemAdd and register a handset To register a handsetReplace a handset To deregister all handsetsKeystroke table Dialing Characters by number of key presses KeyScreen messages Appendix Handset lights Handset and telephone base indicatorsTelephone base lights Handset icons Telephone base iconsBattery Battery needs charging whenTroubleshooting Cannot add my cell phone to the telephone baseCannot connect my cell phone with the telephone base Cannot find VTech DS6751 on my cell phoneListening volume of my cell call is too loud or quiet My cell phone disconnects with the telephone basePIN on the telephone base does not work Cannot download contacts from my cell phone to the DS6751There is no dial tone My telephone does not work at allCannot dial out My cordless handset isn’t performing normally Low battery shows on the handset screenCharge light is off Telephone does not ring when there is an incoming call Appendix Hear other calls when using the telephone My caller ID features are not working properlyHear noise on the cordless handset and the keys do not work Telephone does not receive caller ID while on a callNew voicemail display and I don’t know why Out of range or no pwr at base shows on the handset screenCannot retrieve voicemail messages Answering system does not respond to remote commands Outgoing announcement is not clearAnswering system does not record messages Messages on the answering system are very difficult to hearCommon cure for electronic equipment Important safety instructions ECO mode Precautions for users of implanted cardiac pacemakersOperating range Energy-saving charging mode MaintenanceAbout cordless telephones Rbrc sealLimited warranty What does this limited warranty cover?How do you get warranty service? FCC, Acta and IC regulations FCC PartTechnical specifications Industry CanadaIndex Index All rights reserved. Version 1 09/13 91-007335-010-100
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