VTech CS6124-2 Troubleshooting, My telephone does not work at all, There is no dial tone

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Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call

1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call

1 (800) 267-7377.

My telephone does not work at all..

•Make sure the battery is installed and charged correctly (pages 3). For optimum daily performance, return the handset to the telephone base or charger after use.

•Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.

•Make sure the telephone line cord is plugged firmly into the telephone base and the wall jack.

•Unplug the electrical power to the telephone base. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to synchronize.

•Charge the battery in the handset for up to 16 hours.

•If the battery is completely depleted, it may take up to 30 minutes to charge the handset before Low battery appears on the screen (page 3).

•Remove and install the battery again. If that still does not work, it may be necessary to purchase a new battery.

•Disconnect the telephone base from the telephone wall jack and plug in a working telephone. If the other telephone does not work, the problem is probably in the wiring or the local telephone service. Contact your telephone service provider.

There is no dial tone..

•First, try all the above suggestions.

•Move the handset closer to the telephone base. It may be out of range.

•The telephone line cord may be defective. Install a new telephone line cord.

•Disconnect the telephone base from the telephone wall jack and connect a different telephone. If there is no dial tone on this telephone either, the problem is in your wiring or local telephone service. Contact your telephone service provider.

I cannot dial out..

•First, try all the above suggestions.

•Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone base before producing a dial tone. Wait an extra second before dialing.

•If other telephones in your home are having the same problem, the problem is in the wiring or local telephone service. Contact your telephone service provider (charges may apply).

•Eliminate any background noise. Mute the cordless handset before dialing, or dial from another room in your home with less background noise.

Not registered appears on the handset and it does not work at all..

•The handset may be deregistered from the telephone base. Follow the steps below to register the handset to the telephone base.

1.Remove the handset from the telephone base.

2.Press and hold /FIND HANDSET on the telephone base for about four seconds until the red IN USE light turns on.

3.Then press # (pound key) on the handset. It displays Registering.... . and it takes about 60 seconds to complete the registration. The handset displays Registered for a few seconds and you hear a confirmation tone when the registration process completes.

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Contents Online user’s manual Congratulations Table of contents Appendix Display screen messages IndexParts checklist Getting startedTelephone base and charger installation Wall mounting optionalBattery Battery installationBattery charging Displays Place in chargerDialing keys Handset layoutCharge light MENU/SELECT Message window Telephone base layoutUSE light Ringer volume telephone base Telephone settingsUsing the menu Ringer volume handsetClear voicemail To manually turn off these indicatorsLCD language To select a languageSet date and time To change the settingKey tone CID orWebsite Dial modeHome area code Telephone operation Find handset Temporary ringer silencingTemporary tone dialing Multiple handset use for models CS6120-2 and CS6124-2 only To access a number in the directory while on a callTo access a number in the call log while on a call Chain dialingDelete a redial entry Redial listReview and dial from the redial list DirectoryAdd a directory entry To start an alphabetical search Review and dial from the directoryAlphabetical search Review. Press MENU/SELECT againEdit a directory entry Delete a directory entryInformation about caller ID with call waiting About caller IDCall log Review and dial from the call log Missed call indicatorMemory match View dialing options Save a call log entry to the directoryDel all calls Delete the call log entriesCall log display screen messages Displays WhenAnswer ON/OFF Answering system settingsAnswering system setup Call screeningMessage alert tone Remote access codeNumber of rings Record your own announcement Recording timeAnnouncement Press MENU/SELECT to select AnnouncementPlay or delete your own announcement Message capacity Answering system operationAnswering system and voicemail Message playback New message indicationCall intercept To play messages with the telephone baseTo delete all messages with the telephone base Delete all messagesRecord, play or delete memos To delete all messages with a handsetMessage window displays Window display DescriptionRemote access Command FunctionAppendix Display screen messagesHandset light Handset and telephone base indicatorsHandset screen icons Telephone base lightBattery Battery needs charging whenThere is no dial tone TroubleshootingMy telephone does not work at all Cannot dial outCharge light is off Low battery shows on the handset screenTelephone does not ring when there is an incoming call My handset beeps and is not performing normallyMy caller ID features are not working properly Hear noise on the cordless handset and the keys do not workCannot retrieve voicemail messages Out of range or no pwr at base shows on the handset screenCannot hear any messages from the handset Outgoing announcement is not clearAnswering system does not record messages Messages on the answering system are very difficult to hearAnswering system does not respond to remote commands Common cure for electronic equipmentImportant safety instructions Operating range Precautions for users of implanted cardiac pacemakersMaintenance About cordless telephones Rbrc sealLimited warranty What does this limited warranty cover?How do you get warranty service? FCC, Acta and IC regulations FCC PartTechnical specifications Industry CanadaIndex Index All rights reserved. Version 6 10/11
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