VTech CS6124-2 user manual Cannot retrieve voicemail messages

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Appendix

Troubleshooting

The telephone does not receive caller ID or the telephone does not show caller ID during call waiting..

•Make sure you subscribe to caller ID with call waiting features provided by your telephone service provider.

•The caller may not be calling from an area which supports caller ID.

•Both your and the caller’s telephone service providers must use equipment compatible with caller ID service.

•If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters.

Out of range or no pwr at base shows on the handset screen..

•The handset may be out of range. Move it closer to the telephone base.

•Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet not controlled by a wall switch.

•Reset your telephone by unplugging the power adapter from the telephone base. Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter and install the battery again. Place the handset in the telephone base and allow up to one minute for the handset and telephone base to synchronize.

•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

and New voicemail show on the handset display and I don’t know why..

•Your telephone has voicemail indication that is separate from the built-in answering system. If and New voicemail appear on the handset, your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from them. Contact your telephone service provider for more information on how to access your voicemail.

I cannot retrieve voicemail messages..

•Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (page 26). If you subscribe to voicemail service from your telephone service provider (charges may apply), contact your telephone service provider for more information on how to access your voicemail.

• Make sure the answering system is on. When the answering system is on, the

The answering system does not answer after the correct numberAppendixof rings..

/ANS ON/OFF light on the telephone base should be lit and ANS ON should show on the handset.

• If toll saver is selected, the number of rings changes to two when there are new messages waiting (page 23).

• If the memory is full or if the answering system is off, the answering system answers after 10 rings.

• In some cases, the answering system is affected by the ringing system used by your telephone service provider.

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Contents Online user’s manual Congratulations Table of contents Index Appendix Display screen messagesGetting started Parts checklistWall mounting optional Telephone base and charger installationBattery charging Battery installationBattery Displays Place in chargerDialing keys Handset layoutCharge light MENU/SELECT Message window Telephone base layoutUSE light Using the menu Telephone settingsRinger volume telephone base Ringer volume handsetLCD language To manually turn off these indicatorsClear voicemail To select a languageKey tone To change the settingSet date and time CID orWebsite Dial modeHome area code Telephone operation Find handset Temporary ringer silencingTemporary tone dialing To access a number in the call log while on a call To access a number in the directory while on a callMultiple handset use for models CS6120-2 and CS6124-2 only Chain dialingReview and dial from the redial list Redial listDelete a redial entry DirectoryAdd a directory entry Alphabetical search Review and dial from the directoryTo start an alphabetical search Review. Press MENU/SELECT againDelete a directory entry Edit a directory entryInformation about caller ID with call waiting About caller IDCall log Review and dial from the call log Missed call indicatorMemory match Save a call log entry to the directory View dialing optionsCall log display screen messages Delete the call log entriesDel all calls Displays WhenAnswering system setup Answering system settingsAnswer ON/OFF Call screeningMessage alert tone Remote access codeNumber of rings Announcement Recording timeRecord your own announcement Press MENU/SELECT to select AnnouncementPlay or delete your own announcement Message capacity Answering system operationAnswering system and voicemail Call intercept New message indicationMessage playback To play messages with the telephone baseRecord, play or delete memos Delete all messagesTo delete all messages with the telephone base To delete all messages with a handsetWindow display Description Message window displaysCommand Function Remote accessDisplay screen messages AppendixHandset screen icons Handset and telephone base indicatorsHandset light Telephone base lightBattery needs charging when Battery My telephone does not work at all Troubleshooting There is no dial tone Cannot dial outTelephone does not ring when there is an incoming call Low battery shows on the handset screenCharge light is off My handset beeps and is not performing normallyHear noise on the cordless handset and the keys do not work My caller ID features are not working properlyOut of range or no pwr at base shows on the handset screen Cannot retrieve voicemail messagesAnswering system does not record messages Outgoing announcement is not clearCannot hear any messages from the handset Messages on the answering system are very difficult to hearCommon cure for electronic equipment Answering system does not respond to remote commandsImportant safety instructions Operating range Precautions for users of implanted cardiac pacemakersMaintenance Rbrc seal About cordless telephonesWhat does this limited warranty cover? Limited warrantyHow do you get warranty service? FCC Part FCC, Acta and IC regulationsIndustry Canada Technical specificationsIndex Index All rights reserved. Version 6 10/11
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