VTech CS6124-2 user manual Low battery shows on the handset screen, Charge light is off

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Appendix

Troubleshooting

Low battery shows on the handset screen..

•Place the handset in the telephone base or charger for recharging.

•Remove and install the battery again and use it until fully depleted, then charge the handset in the telephone base or charger for up to 16 hours.

•If the above measures do not correct the problem, replace the battery.

The battery does not charge in the handset or the handset battery does not accept charge..

•Make sure the handset is placed in the telephone base or charger correctly. The CHARGE light on the handset should be on.

•Remove and install the battery again, then charge for up to 16 hours.

•If the handset is in the telephone base or charger but the CHARGE light on the handset is not on, refer to The charge light is off below.

•If the battery is completely depleted, it may take up to 30 minutes to charge the handset before Low battery appears on the screen (page 3).

•Purchase a new battery. Refer to the Battery section (page 33).

The CHARGE light is off..

•Clean the charging contacts on the handset, telephone base and charger each month with a pencil eraser or a dry non-abrasive fabric.

•Make sure the power adapter and telephone line cord are plugged in correctly and securely.

•Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute for the handset and telephone base to reset.

The telephone does not ring when there is an incoming call..

•Make sure the ringer volume of the handset and telephone base are not set to off (page 7).

•Make sure the telephone line cord and power adapter are plugged in properly (page 2).

•The handset may be too far from the telephone base. Move it closer to the telephone base.

•There may be too many extension phones on the telephone line to allow all of them to ring simultaneously. Unplug some of them.

•If other telephones in your home are having the same problem, the problem is in the wiring or local telephone service. Contact your telephone service provider (charges may apply).

•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

•Test a working telephone at the telephone wall jack. If another telephone has the same

 

problem, the problem is in the telephone wall jack. Contact your telephone service provider

•

(charges may apply).

Appendix

The telephone line cord may be defective. Install a new telephone line cord.

•

Remove and install the battery again and place the handset in the telephone base.

• Wait for the handset to synchronize with the telephone base. Allow up to one minute for this to take place.

My handset beeps and is not performing normally..

•Make sure the power cord is securely plugged into the telephone base. Plug the telephone base into a different working electrical outlet not controlled by a wall switch.

•Move the handset closer to the telephone base. It may be out of range.

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Contents Online user’s manual Congratulations Table of contents Index Appendix Display screen messagesGetting started Parts checklistWall mounting optional Telephone base and charger installationDisplays Place in charger Battery installationBattery charging BatteryHandset layout Charge lightDialing keys MENU/SELECT Telephone base layout USE lightMessage window Ringer volume handset Telephone settingsUsing the menu Ringer volume telephone baseTo select a language To manually turn off these indicatorsLCD language Clear voicemailCID or To change the settingKey tone Set date and timeDial mode Home area codeWebsite Telephone operation Temporary ringer silencing Temporary tone dialingFind handset Chain dialing To access a number in the directory while on a callTo access a number in the call log while on a call Multiple handset use for models CS6120-2 and CS6124-2 onlyDirectory Redial listReview and dial from the redial list Delete a redial entryAdd a directory entry Review. Press MENU/SELECT again Review and dial from the directoryAlphabetical search To start an alphabetical searchDelete a directory entry Edit a directory entryAbout caller ID Call logInformation about caller ID with call waiting Missed call indicator Memory matchReview and dial from the call log Save a call log entry to the directory View dialing optionsDisplays When Delete the call log entriesCall log display screen messages Del all callsCall screening Answering system settingsAnswering system setup Answer ON/OFFRemote access code Number of ringsMessage alert tone Press MENU/SELECT to select Announcement Recording timeAnnouncement Record your own announcementPlay or delete your own announcement Answering system operation Answering system and voicemailMessage capacity To play messages with the telephone base New message indicationCall intercept Message playbackTo delete all messages with a handset Delete all messagesRecord, play or delete memos To delete all messages with the telephone baseWindow display Description Message window displaysCommand Function Remote accessDisplay screen messages AppendixTelephone base light Handset and telephone base indicatorsHandset screen icons Handset lightBattery needs charging when BatteryCannot dial out TroubleshootingMy telephone does not work at all There is no dial toneMy handset beeps and is not performing normally Low battery shows on the handset screenTelephone does not ring when there is an incoming call Charge light is offHear noise on the cordless handset and the keys do not work My caller ID features are not working properlyOut of range or no pwr at base shows on the handset screen Cannot retrieve voicemail messagesMessages on the answering system are very difficult to hear Outgoing announcement is not clearAnswering system does not record messages Cannot hear any messages from the handsetCommon cure for electronic equipment Answering system does not respond to remote commandsImportant safety instructions Precautions for users of implanted cardiac pacemakers MaintenanceOperating range Rbrc seal About cordless telephonesWhat does this limited warranty cover? Limited warrantyHow do you get warranty service? FCC Part FCC, Acta and IC regulationsIndustry Canada Technical specificationsIndex Index All rights reserved. Version 6 10/11
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