VTech CS6124-2 user manual Hear noise on the cordless handset and the keys do not work

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Appendix

Troubleshooting

•Reset the telephone base by unplugging the electrical power to the base. Wait for 15 seconds and plug it back in again. Allow up to one minute for the cordless handset and the telephone base to synchronize.

•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

There is interference during a telephone conversation..

My calls fade out when I am using the cordless handset..

•The handset may be out of range. Move it closer to the telephone base.

•If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters.

•Appliances or other cordless telephones plugged into the same circuit as the telephone base can cause interference. Try moving the appliance or telephone base to another outlet.

•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

•If your telephone is plugged in with a modem or a surge protector, plug the telephone (or modem/surge protector) into a different location. If this doesn’t solve the problem, relocate your telephone or modem farther apart from each other, or use a different surge protector.

•The location of your telephone base can impact the performance of your cordless phone. For better reception, install the telephone base in a centralized location within your home or office, away from walls or other obstructions. In many environments, elevating the telephone base improves overall performance.

•Disconnect the telephone base from the telephone wall jack and plug in a corded telephone. If calls are still not clear, the problem is probably in the wiring or local telephone service. Contact your telephone service provider (charges may apply).

•If other telephones in your home are having the same problem, the problem is in the wiring or local telephone service. Contact your telephone service provider (charges may apply).

I hear other calls when using the telephone..

•Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or local telephone service. Contact your telephone service provider.

I hear noise on the cordless handset and the keys do not work..

• Make sure the telephone line cord is plugged in securely.

My caller ID features are not working properly..

•Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone.

•The caller may not be calling from an area which supports caller ID.

•Both your and the caller’s telephone service providers must use equipment compatible with the caller ID service.

•The caller ID information shows after the first or second ring.

•If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters.

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Contents Online user’s manual Congratulations Table of contents Appendix Display screen messages IndexParts checklist Getting startedTelephone base and charger installation Wall mounting optionalBattery installation Battery chargingBattery Displays Place in chargerCharge light Handset layoutDialing keys MENU/SELECT USE light Telephone base layoutMessage window Telephone settings Using the menuRinger volume telephone base Ringer volume handsetTo manually turn off these indicators LCD languageClear voicemail To select a languageTo change the setting Key toneSet date and time CID orHome area code Dial modeWebsite Telephone operation Temporary tone dialing Temporary ringer silencingFind handset To access a number in the directory while on a call To access a number in the call log while on a callMultiple handset use for models CS6120-2 and CS6124-2 only Chain dialingRedial list Review and dial from the redial listDelete a redial entry DirectoryAdd a directory entry Review and dial from the directory Alphabetical searchTo start an alphabetical search Review. Press MENU/SELECT againEdit a directory entry Delete a directory entryCall log About caller IDInformation about caller ID with call waiting Memory match Missed call indicatorReview and dial from the call log View dialing options Save a call log entry to the directoryDelete the call log entries Call log display screen messagesDel all calls Displays WhenAnswering system settings Answering system setupAnswer ON/OFF Call screeningNumber of rings Remote access codeMessage alert tone Recording time AnnouncementRecord your own announcement Press MENU/SELECT to select AnnouncementPlay or delete your own announcement Answering system and voicemail Answering system operationMessage capacity New message indication Call interceptMessage playback To play messages with the telephone baseDelete all messages Record, play or delete memosTo delete all messages with the telephone base To delete all messages with a handsetMessage window displays Window display DescriptionRemote access Command FunctionAppendix Display screen messagesHandset and telephone base indicators Handset screen iconsHandset light Telephone base light Battery Battery needs charging whenTroubleshooting My telephone does not work at allThere is no dial tone Cannot dial outLow battery shows on the handset screen Telephone does not ring when there is an incoming callCharge light is off My handset beeps and is not performing normallyMy caller ID features are not working properly Hear noise on the cordless handset and the keys do not workCannot retrieve voicemail messages Out of range or no pwr at base shows on the handset screenOutgoing announcement is not clear Answering system does not record messagesCannot hear any messages from the handset Messages on the answering system are very difficult to hearAnswering system does not respond to remote commands Common cure for electronic equipmentImportant safety instructions Maintenance Precautions for users of implanted cardiac pacemakersOperating range About cordless telephones Rbrc sealLimited warranty What does this limited warranty cover?How do you get warranty service? FCC, Acta and IC regulations FCC PartTechnical specifications Industry CanadaIndex Index All rights reserved. Version 6 10/11
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