VTech CS6124-2 Outgoing announcement is not clear, Answering system does not record messages

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Appendix

Troubleshooting

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 26). To determine how many rings activate your voicemail, please contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

I cannot hear any instruction from the handset when I try to record, play or delete my own announcement..

•The handset does not have a speakerphone. When recording, playing or deleting your own announcement, the instructions are announced through the handset receiver. Make sure you place the handset receiver close to your ear.

The outgoing announcement is not clear..

•When recording the announcement, make sure you speak in a normal tone of voice towards the microphone of the handset.

•Make sure there is no background noise when recording.

The answering system does not record messages..

•Make sure the answering system is on.

•When the answering machine memory is full, it does not record new messages until some old messages are deleted.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 26). To determine how many rings activate your voicemail, please contact your local telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

I cannot hear any messages from the handset..

•The handset does not have a speakerphone. During message playback, the messages are played through the handset receiver. Make sure you place the handset receiver close to your ear.

The messages on the answering system are very difficult to hear.

•Press /VOLUME on the telephone base or /VOL+ on the handset to increase the listening volume.

The messages on the answering system are incomplete..

•If a caller leaves a very long message, part of it may be lost when the answering system disconnects the call after the preset recording time.

•If the memory on the answering system becomes full during a message, the answering system stops recording and disconnects the call.

•If the caller’s voice is very soft, the answering system may stop recording and disconnect the call.

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Contents Online user’s manual Congratulations Table of contents Appendix Display screen messages IndexParts checklist Getting startedTelephone base and charger installation Wall mounting optionalBattery Battery installationBattery charging Displays Place in chargerHandset layout Charge lightDialing keys MENU/SELECT Telephone base layout USE lightMessage window Ringer volume telephone base Telephone settingsUsing the menu Ringer volume handsetClear voicemail To manually turn off these indicatorsLCD language To select a languageSet date and time To change the settingKey tone CID orDial mode Home area codeWebsite Telephone operation Temporary ringer silencing Temporary tone dialingFind handset Multiple handset use for models CS6120-2 and CS6124-2 only To access a number in the directory while on a callTo access a number in the call log while on a call Chain dialingDelete a redial entry Redial listReview and dial from the redial list DirectoryAdd a directory entry To start an alphabetical search Review and dial from the directoryAlphabetical search Review. Press MENU/SELECT againEdit a directory entry Delete a directory entryAbout caller ID Call logInformation about caller ID with call waiting Missed call indicator Memory matchReview and dial from the call log View dialing options Save a call log entry to the directoryDel all calls Delete the call log entriesCall log display screen messages Displays WhenAnswer ON/OFF Answering system settingsAnswering system setup Call screeningRemote access code Number of ringsMessage alert tone Record your own announcement Recording timeAnnouncement Press MENU/SELECT to select AnnouncementPlay or delete your own announcement Answering system operation Answering system and voicemailMessage capacity Message playback New message indicationCall intercept To play messages with the telephone baseTo delete all messages with the telephone base Delete all messagesRecord, play or delete memos To delete all messages with a handsetMessage window displays Window display DescriptionRemote access Command FunctionAppendix Display screen messagesHandset light Handset and telephone base indicatorsHandset screen icons Telephone base lightBattery Battery needs charging whenThere is no dial tone TroubleshootingMy telephone does not work at all Cannot dial outCharge light is off Low battery shows on the handset screenTelephone does not ring when there is an incoming call My handset beeps and is not performing normallyMy caller ID features are not working properly Hear noise on the cordless handset and the keys do not workCannot retrieve voicemail messages Out of range or no pwr at base shows on the handset screenCannot hear any messages from the handset Outgoing announcement is not clearAnswering system does not record messages Messages on the answering system are very difficult to hearAnswering system does not respond to remote commands Common cure for electronic equipmentImportant safety instructions Precautions for users of implanted cardiac pacemakers MaintenanceOperating range About cordless telephones Rbrc sealLimited warranty What does this limited warranty cover?How do you get warranty service? FCC, Acta and IC regulations FCC PartTechnical specifications Industry CanadaIndex Index All rights reserved. Version 6 10/11

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