Avaya 2420, 5420 Basic Call Handling Features, Answering a Call, To answer an incoming call, Or ∙

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If you are active on a call already, place the active call on hold (see Hold), and then answer the incoming call.

If the call appearance for the ringing call is not displayed on the current screen page, press Exit to return to the first page of the Home screen. When you locate the call appearance for the ringing call, press the corresponding call appearance button.

Basic Call Handling Features

Answering a Call

When a call arrives at your phone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance.

To answer an incoming call:

Do one of the following:

∙If you are not active on another call, answer the call using your handset, headset or speakerphone (see Speakerphone).

or ∙

∙

Note

∙To redirect an incoming call, press Drop to redirect the call to Forward On No Answer (if set) or voicemail (if available).

2420 and 5420 User Guide	Page 6
IP Office 3.2	[15-601077] Issue [7] (5 June 2006)

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Contents IP Office Documentation information Avaya Support Table Of Contents EU24 Expansion Module About this Guide TelephoneOverview ∙ Conference Call Handling Buttons ∙ Hold∙ Transfer ∙ Drop∙ a Line Appearance ∙ a Bridged Appearance∙ Call Coverage Appearance ∙ Connected Call Appearance Key Icons∙ Incoming Call ∙ On HoldSystem Features DisplayTo answer an incoming call Basic Call Handling FeaturesAnswering a Call Or ∙To manually make a call Making a CallClearing a Call To automatically make a callHeadset Working To clear a headset callTo change from the handset to the speakerphone SpeakerphoneSpeed Dial To end a speakerphone callMute RedialHold Transfer To transfer a new call to a held call using ConferenceTo transfer the current call to another extension To add another party to a call Press Conference ConferenceMessage To add a held calls to an active callUsing Speed Dials Overview of Speed DialsAdding a New Speed Dial To add a new speed dialTo dial a speed dial number Dialling a Speed Dial NumberDeleting a Speed Dial To delete a speed dialConverting a Call Log Entry to a Speed Dial Editing a Speed DialTo edit a speed dial Using the Call Log Overview of the Call Log5420 User Guide IP Office Issue 7 5 June Using The Call Log Setting Which Calls are LoggedTo view the call log Viewing the Call LogMaking Calls from the Call Log To make a call from the call logDeleting a Call Log Entry Saving a Call Log Entry to Your Speed Dial ListErasing All Logged Calls To change the ringer sound Changing OptionsChanging Ringer Options To use the Message Lamp for ringing alertsTo adjust the display contrast Adjusting the Display ContrastCall Log Setup MiscellaneousTo erase all settings Using Self TestDefault Phone/Erase All Settings To perform a self testTo select a language CancelLanguage OptionTo select Automatic Gain Control Automatic Gain Control AGCYes/No Overview of the Function Keys Programming your own featuresFunction Keys Changing the labels of the function keys∙ Call Center Mode Display Mode∙ Normal Mode To change the Display ModeFunction Key Programming Name Description Toggles DataAdmin Pages Shorthand Programming ModeAdmin1 5420 User Guide IP Office Issue 7 5 June Longhand Programming Changing Function Key Labels To make internal calls System FeaturesMaking Calls To make external callsAnswering Calls Call ForwardingTo divert calls at another extension, dial Diverting CallsDo Not Disturb To divert calls at your own extension, dialVoicemail The∙following options are available for voicemailDefault Feature Codes EU24 Expansion Module EU24 OverviewUnderstanding Call Appearance/Feature Key Status Icons Using the EU24 Expansion ModuleSelecting a Call Appearance/Feature Key ConnectionPage Index 29, 30AL7 1LZ

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5420, 2420 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.