Avaya 2420 Call Appearance Key Icons, ∙ Incoming Call, ∙ Connected, ∙ On Hold, ∙ Function Active

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2420 and 5420 User Guide

Call Appearance Key Icons

The icons displayed against the Call Appearance/Feature keys, allow you to determine the status (for example, on Hold) of each call. Icons also indicate whether a feature has been activated for a particular button.

∙Incoming Call:

A symbol next to a call appearance key indicates an incoming call.

∙Connected:

A symbol next to a call appearance key indicates that it is the currently connected call. The caller's phone number (if available) is also shown. To put the call on hold, press Hold. An H is displayed.

∙On Hold:

A symbol next to a call appearance key indicates a call on hold. To take the call off hold and

put any other current call on hold, press .

∙Function Active:

The button to the left or right of the function key is active.

2420 and 5420 User Guide	Page 4
IP Office 3.2	[15-601077] Issue [7] (5 June 2006)

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Contents IP Office Documentation information Avaya Support Table Of Contents EU24 Expansion Module Overview TelephoneAbout this Guide Call Handling Buttons ∙ Hold ∙ Transfer∙ Conference ∙ Drop∙ Call Coverage Appearance ∙ a Bridged Appearance∙ a Line Appearance Call Appearance Key Icons ∙ Incoming Call∙ Connected ∙ On HoldSystem Features DisplayBasic Call Handling Features Answering a CallTo answer an incoming call Or ∙Making a Call Clearing a CallTo manually make a call To automatically make a callHeadset Working To clear a headset callSpeakerphone Speed DialTo change from the handset to the speakerphone To end a speakerphone callHold RedialMute To transfer the current call to another extension To transfer a new call to a held call using ConferenceTransfer Conference MessageTo add another party to a call Press Conference To add a held calls to an active callUsing Speed Dials Overview of Speed DialsAdding a New Speed Dial To add a new speed dialDialling a Speed Dial Number Deleting a Speed DialTo dial a speed dial number To delete a speed dialTo edit a speed dial Editing a Speed DialConverting a Call Log Entry to a Speed Dial Using the Call Log Overview of the Call Log5420 User Guide IP Office Issue 7 5 June Using The Call Log Setting Which Calls are LoggedViewing the Call Log Making Calls from the Call LogTo view the call log To make a call from the call logErasing All Logged Calls Saving a Call Log Entry to Your Speed Dial ListDeleting a Call Log Entry Changing Options Changing Ringer OptionsTo change the ringer sound To use the Message Lamp for ringing alertsAdjusting the Display Contrast Call Log SetupTo adjust the display contrast MiscellaneousUsing Self Test Default Phone/Erase All SettingsTo erase all settings To perform a self testCancel LanguageTo select a language OptionYes/No Automatic Gain Control AGCTo select Automatic Gain Control Programming your own features Function KeysOverview of the Function Keys Changing the labels of the function keysDisplay Mode ∙ Normal Mode∙ Call Center Mode To change the Display ModeFunction Key Programming Name Description Toggles DataAdmin1 5420 User Guide IP Office Issue 7 5 June Shorthand Programming ModeAdmin Pages Longhand Programming Changing Function Key Labels System Features Making CallsTo make internal calls To make external callsAnswering Calls Call ForwardingDiverting Calls Do Not DisturbTo divert calls at another extension, dial To divert calls at your own extension, dialVoicemail The∙following options are available for voicemailDefault Feature Codes EU24 Expansion Module EU24 OverviewUsing the EU24 Expansion Module Selecting a Call Appearance/Feature KeyUnderstanding Call Appearance/Feature Key Status Icons ConnectionPage Index 29, 30AL7 1LZ

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5420, 2420 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.