Avaya 5420, 2420 manual Using the Call Log, Overview of the Call Log

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Using the Call Log

Overview of the Call Log

The phone maintains a call log, to access, press Log. This log can store up to 100 entries. These can be a combination of incoming answered calls, incoming unanswered (missed) calls and outgoing calls.

You can select which types of calls are included in the log. You can also use call log entries to make return calls or convert the entry into a speed dial for future use.

WARNING

∙Calls that are made using pin codes and other information will appear in the call log. Either Logging of outgoing calls should be switched off or those call logs removed manually. See Setting Which Calls are Logged.

Notes

∙Only outgoing calls made using the dial pad or a speed dial entry are logged.

∙Call log entries are lost if the phone is disconnected from the IP Office.

To display a screen similar to the following, press Log:

2420 and 5420 User Guide	Page 17
IP Office 3.2	[15-601077] Issue [7] (5 June 2006)

Image 21

Contents IP Office Documentation information Avaya Support Table Of Contents EU24 Expansion Module Telephone About this GuideOverview ∙ Transfer Call Handling Buttons ∙ Hold∙ Conference ∙ Drop∙ a Bridged Appearance ∙ a Line Appearance∙ Call Coverage Appearance ∙ Incoming Call Call Appearance Key Icons∙ Connected ∙ On HoldDisplay System FeaturesAnswering a Call Basic Call Handling FeaturesTo answer an incoming call Or ∙Clearing a Call Making a CallTo manually make a call To automatically make a callTo clear a headset call Headset WorkingSpeed Dial SpeakerphoneTo change from the handset to the speakerphone To end a speakerphone callRedial MuteHold To transfer a new call to a held call using Conference TransferTo transfer the current call to another extension Message ConferenceTo add another party to a call Press Conference To add a held calls to an active callOverview of Speed Dials Using Speed DialsTo add a new speed dial Adding a New Speed DialDeleting a Speed Dial Dialling a Speed Dial NumberTo dial a speed dial number To delete a speed dialEditing a Speed Dial Converting a Call Log Entry to a Speed DialTo edit a speed dial Overview of the Call Log Using the Call Log5420 User Guide IP Office Issue 7 5 June Setting Which Calls are Logged Using The Call LogMaking Calls from the Call Log Viewing the Call LogTo view the call log To make a call from the call logSaving a Call Log Entry to Your Speed Dial List Deleting a Call Log EntryErasing All Logged Calls Changing Ringer Options Changing OptionsTo change the ringer sound To use the Message Lamp for ringing alertsCall Log Setup Adjusting the Display ContrastTo adjust the display contrast MiscellaneousDefault Phone/Erase All Settings Using Self TestTo erase all settings To perform a self testLanguage CancelTo select a language OptionAutomatic Gain Control AGC To select Automatic Gain ControlYes/No Function Keys Programming your own featuresOverview of the Function Keys Changing the labels of the function keys∙ Normal Mode Display Mode∙ Call Center Mode To change the Display ModeName Description Toggles Data Function Key ProgrammingShorthand Programming Mode Admin PagesAdmin1 5420 User Guide IP Office Issue 7 5 June Longhand Programming Changing Function Key Labels Making Calls System FeaturesTo make internal calls To make external callsCall Forwarding Answering CallsDo Not Disturb Diverting CallsTo divert calls at another extension, dial To divert calls at your own extension, dialThe∙following options are available for voicemail VoicemailDefault Feature Codes EU24 Overview EU24 Expansion ModuleSelecting a Call Appearance/Feature Key Using the EU24 Expansion ModuleUnderstanding Call Appearance/Feature Key Status Icons ConnectionPage 29, 30 IndexAL7 1LZ

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5420, 2420 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.