Avaya 5420, 2420 manual Transfer, To transfer the current call to another extension

Page 15

Basic Call Handling Features

Transfer

The Transfer feature allows you to transfer a call from your phone to another extension or outside number.

To transfer the current call to another extension:

1.With a call in progress, press Transfer.

2.When you hear a dial tone, dial the number to which the call is to be transferred.

3.Do one of the following:

∙To transfer the call without announcing it, press Transfer again. The transfer is complete.

or

∙ To announce the call before transferring it, wait for the called party to answer. If the called

 

 

 

party is willing to accept the call, press

Transfer again to complete the transfer.

or

∙

 

 

 

 

 

 

If the called party does not wish to accept the call, press

Drop. To return to the held

 

 

call, press

adjacent to it.

 

 

 

or

∙

 

 

 

 

 

 

If the line is busy or if there is no answer, press

Drop. To return to the held call, press

adjacent to it.

To transfer a new call to a held call using Conference:

1.If you have a call in progress and you wish to make an enquiry call or another call arrives, press Hold. Make or answer the second call. The second call requires to be transferred to the first held call.

2.To transfer the new call to the held call, press Conference and then hang up. The transfer is complete.

2420 and 5420 User Guide

Page 11

IP Office 3.2

[15-601077] Issue [7] (5 June 2006)

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Contents IP Office Documentation information Avaya Support Table Of Contents EU24 Expansion Module Telephone About this GuideOverview ∙ Drop Call Handling Buttons ∙ Hold∙ Transfer ∙ Conference∙ a Bridged Appearance ∙ a Line Appearance∙ Call Coverage Appearance ∙ On Hold Call Appearance Key Icons∙ Incoming Call ∙ ConnectedDisplay System FeaturesOr ∙ Basic Call Handling FeaturesAnswering a Call To answer an incoming callTo automatically make a call Making a CallClearing a Call To manually make a callTo clear a headset call Headset WorkingTo end a speakerphone call SpeakerphoneSpeed Dial To change from the handset to the speakerphoneRedial MuteHold To transfer a new call to a held call using Conference TransferTo transfer the current call to another extension To add a held calls to an active call ConferenceMessage To add another party to a call Press ConferenceOverview of Speed Dials Using Speed DialsTo add a new speed dial Adding a New Speed DialTo delete a speed dial Dialling a Speed Dial NumberDeleting a Speed Dial To dial a speed dial numberEditing a Speed Dial Converting a Call Log Entry to a Speed DialTo edit a speed dial Overview of the Call Log Using the Call Log5420 User Guide IP Office Issue 7 5 June Setting Which Calls are Logged Using The Call LogTo make a call from the call log Viewing the Call LogMaking Calls from the Call Log To view the call logSaving a Call Log Entry to Your Speed Dial List Deleting a Call Log EntryErasing All Logged Calls To use the Message Lamp for ringing alerts Changing OptionsChanging Ringer Options To change the ringer soundMiscellaneous Adjusting the Display ContrastCall Log Setup To adjust the display contrastTo perform a self test Using Self TestDefault Phone/Erase All Settings To erase all settingsOption CancelLanguage To select a languageAutomatic Gain Control AGC To select Automatic Gain ControlYes/No Changing the labels of the function keys Programming your own featuresFunction Keys Overview of the Function KeysTo change the Display Mode Display Mode∙ Normal Mode ∙ Call Center ModeName Description Toggles Data Function Key ProgrammingShorthand Programming Mode Admin PagesAdmin1 5420 User Guide IP Office Issue 7 5 June Longhand Programming Changing Function Key Labels To make external calls System FeaturesMaking Calls To make internal callsCall Forwarding Answering CallsTo divert calls at your own extension, dial Diverting CallsDo Not Disturb To divert calls at another extension, dialThe∙following options are available for voicemail VoicemailDefault Feature Codes EU24 Overview EU24 Expansion ModuleConnection Using the EU24 Expansion ModuleSelecting a Call Appearance/Feature Key Understanding Call Appearance/Feature Key Status IconsPage 29, 30 IndexAL7 1LZ
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5420, 2420 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.
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