Avaya 5420, 2420 manual ∙ a Bridged Appearance, ∙ a Line Appearance, ∙ Call Coverage Appearance

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For details of Bridged, Line and Call Coverage Appearance keys set-up and their operation, refer the IP Office Key and Lamp Operation manual.
Having more than two call appearance keys is very useful. When holding a call, you can answer or make another call and then switch between calls, transfer or conference. If you are set to receive call waiting indication, the waiting call is shown against the next call appearance key.
Call Appearance Keys
Normally, the first page of the main call handling screen contains three keys set as 'call appearance' keys. These are allocated to you by your system administrator and are indicated as a=, b= and c=. An underscored call appearance key (e.g. a=) indicates that the line is active.

The Telephone

Your system administrator can allocate a call appearance key with:

∙ A Bridged Appearance

A bridged appearance’ key matches the status and operation of the call appearance key on a pre- defined colleague s phone. Hence, you can pick-up, make and receive calls on behalf of your colleague.

∙ A Line Appearance

An IP Office exchange line (but not IP lines) can be allocated to you such that the status of that line is displayed and you can use the line appearance key to make and receive calls.

∙ Call Coverage Appearance

A call coverage appearance key alerts you when a pre-defined colleague is receiving a call. The covered user does not need to be using call appearance keys. Hence, you can pick-up calls on behalf of your colleague.

Caution

∙Although the system administrator can replace the call appearance keys with Bridged, Line and Call Coverage Appearance keys, this would severely restrict the use of features such as conference and transfer.

It is for this reason that it is strongly recommended that all call appearance keys remain at their default settings.

2420 and 5420 User Guide

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IP Office 3.2

[15-601077] Issue [7] (5 June 2006)

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Contents IP Office Documentation information Avaya Support Table Of Contents EU24 Expansion Module About this Guide TelephoneOverview ∙ Drop Call Handling Buttons ∙ Hold∙ Transfer ∙ Conference∙ a Line Appearance ∙ a Bridged Appearance∙ Call Coverage Appearance ∙ On Hold Call Appearance Key Icons∙ Incoming Call ∙ ConnectedDisplay System FeaturesOr ∙ Basic Call Handling FeaturesAnswering a Call To answer an incoming callTo automatically make a call Making a CallClearing a Call To manually make a callTo clear a headset call Headset WorkingTo end a speakerphone call SpeakerphoneSpeed Dial To change from the handset to the speakerphoneMute RedialHold Transfer To transfer a new call to a held call using ConferenceTo transfer the current call to another extension To add a held calls to an active call ConferenceMessage To add another party to a call Press ConferenceOverview of Speed Dials Using Speed DialsTo add a new speed dial Adding a New Speed DialTo delete a speed dial Dialling a Speed Dial NumberDeleting a Speed Dial To dial a speed dial numberConverting a Call Log Entry to a Speed Dial Editing a Speed DialTo edit a speed dial Overview of the Call Log Using the Call Log5420 User Guide IP Office Issue 7 5 June Setting Which Calls are Logged Using The Call LogTo make a call from the call log Viewing the Call LogMaking Calls from the Call Log To view the call logDeleting a Call Log Entry Saving a Call Log Entry to Your Speed Dial ListErasing All Logged Calls To use the Message Lamp for ringing alerts Changing OptionsChanging Ringer Options To change the ringer soundMiscellaneous Adjusting the Display ContrastCall Log Setup To adjust the display contrastTo perform a self test Using Self TestDefault Phone/Erase All Settings To erase all settingsOption CancelLanguage To select a languageTo select Automatic Gain Control Automatic Gain Control AGCYes/No Changing the labels of the function keys Programming your own featuresFunction Keys Overview of the Function KeysTo change the Display Mode Display Mode∙ Normal Mode ∙ Call Center ModeName Description Toggles Data Function Key ProgrammingAdmin Pages Shorthand Programming ModeAdmin1 5420 User Guide IP Office Issue 7 5 June Longhand Programming Changing Function Key Labels To make external calls System FeaturesMaking Calls To make internal callsCall Forwarding Answering CallsTo divert calls at your own extension, dial Diverting CallsDo Not Disturb To divert calls at another extension, dialThe∙following options are available for voicemail VoicemailDefault Feature Codes EU24 Overview EU24 Expansion ModuleConnection Using the EU24 Expansion ModuleSelecting a Call Appearance/Feature Key Understanding Call Appearance/Feature Key Status IconsPage 29, 30 IndexAL7 1LZ
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5420, 2420 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.
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