Page 112
Chapter
Configuring the Idle Display
Configuring the Idle Display
You can specify an idle display (text only; text-file size should not exceed 1M bytes) that appears on the phone LCD screen. The idle display is an XML service that the phone invokes when the phone has been idle (not in use) for a designated period and no feature menu is open.
For detailed instructions about creating and displaying the idle display, refer to Creating Idle URL Graphics on Cisco Unified IP Phone at this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801c0764.shtml
In addition, you can refer to Cisco Unified Communications Manager Administration Guide or to Cisco Unified Communications Manager Bulk Administration Guide for the following information:
•Specifying the URL of the idle display XML service:
–For a single phone—Idle field on the Cisco Unified Communications Manager Phone configuration window
–For multiple phones simultaneously—URL Idle field on the Cisco Unified Communications Manager Enterprise Parameters configuration window, or the Idle field in the Bulk Administration Tool (BAT)
•Specifying the length of time that the phone is not used before the idle display XML service is invoked:
–For a single phone—Idle Timer field on the Cisco Unified Communications Manager Phone configuration window
–For multiple phones simultaneously—URL Idle Time field on the
Cisco Unified Communications Manager Enterprise Parameters configuration window, or the Idle Timer field in the Bulk Administration Tool (BAT)
From a phone, you can see settings for the idle display XML service URL and the length of time that the phone is not used before this service is invoked. To see these settings, choose Administrator Settings
>Device Configuration and scroll to the Idle URL and the Idle URL Time parameters.
Automatically Disabling the Cisco Unified IP Phone Backlight
To conserve power and ensure the longevity of the phone screen backlight, you can set the backlight to turn off when it is not needed.
You can configure settings in Cisco Unified Communications Manager Administration to turn off the backlight at a designated time on some days and all day on other days. For example, you may choose to turn off the backlight after business hours on weekdays and all day on Saturdays and Sundays.
You can take any of these actions to turn on the backlight any time it is off:
•Press any button on the phone.
The phone takes the action designated by that button in addition to turning on the backlight.
•Lift the handset.
When you turn the backlight on, it remains on until the phone has remained idle for a designated length of time, then it turns off automatically.
sushma
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
Contents
Americas Headquarters
Text Part Number OL-23769-01
Page
N T E N T S
Footstand
Configuring Features, Templates, Services, and Users
Manager
How Users Obtain Support for the Cisco Unified IP Phone A-1
Viii
Overview
Audience
Organization
Chapter Description
Related Documentation
Cisco Unified IP Phone 6900 Series
Document Conventions
Cisco Product Security Overview
Convention Description
Boldface font
Italic screen font
Information you must enter is in boldface screen font
You press the D key
An Overview of the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phones 6921, 6941, 6945,
1describes the buttons on the Cisco Unified IP Phone
Features on the Cisco Unified IP Phone
2describes the buttons on the Cisco Unified IP Phone 6941
Cisco Unified IP Phone 6941
Chapter
Features on the Cisco Unified IP Phone 6941
3shows the main components of the Cisco Unified IP Phone
3describes the buttons on the Cisco Unified IP Phone
Features on the Cisco Unified IP Phone
Networking Protocol Purpose Usage Notes
What Networking Protocols are Used?
CDP
Dynamic Host Configuration Protocol chapter
Authentication on Cisco Unified IP Phones section
Dhcp
Communications Manager System Guide
See the LLDP-MED and Cisco Discovery Protocol
White paper
Nologieswhitepaper0900aecd804cd46d.shtml
SIP
Communications Manager Security Guide
Cisco Unified Communications Manager
System Guide
Related Topics
Configuring Telephony Features
Feature Overview
Related Topic
Understanding Security Features for Cisco Unified IP Phones
Providing Users with Feature Information
Topic Reference
Refer to the Troubleshooting Guide for Cisco Unified
Communications Manager
Feature Description
Overview of Supported Security Features
Information
Access section on
Security Profiles section on page 1-18for more information
Configuration Menu section on
Understanding Security Profiles
Identifying Encrypted Phone Calls
Unified IP Phones section on page 1-21for more information
Establishing and Identifying Secure Conference Calls
Initiator’s Phone
Feature Used
Results of Action
Supporting 802.1X Authentication on Cisco Unified IP Phones
Overview
Security Restrictions
Configuring Cisco Unified IP Phones in Cisco Unified CM
Communications Manager Features and Services Guide
Configuration chapter in the Cisco Communications
Manager Administration Guide
Purpose For More Information
Administration Guide
Communications Manager Administration Guide
Communications Manager Administration Guide, Cisco
Manager Administration Guide, IP Phone Services
Task Purpose For More Information
Communications Manager Administration Guide, End
Unified Communications Manager
Installing Cisco Unified IP Phones
See the Providing Power to the Cisco Unified IP Phone
See the Installing the Cisco Unified IP Phone section
See the Footstand section on
User Guide for Cisco Unified Communications
Refer to Cisco Unified IP Phone 6921, 6941,
Manager
User Guide Administration and System Guides
Terminology Differences
Chapter Terminology Differences
A P T E R
Related Topic
Providing Power to the Cisco Unified IP Phone
Understanding the Phone Startup Process, Network Setup Menu,
Power Outage
Power Guidelines
Power Type Guidelines
Understanding Phone Configuration Files
Obtaining Additional Information about Power
Chapter Understanding Phone Configuration Files
Resolving Startup Problems,
Understanding the Phone Startup Process
Purpose Related Topics
Adding Phones to the Cisco Unified CM Database
Adding Phones to the Cisco Unified CM Database
Requesting the Configuration File
Other information for the phone Contacting Cisco Unified CM
Administration Tool BAT updates information
Adding Phones with Auto-Registration
Requires MAC Method Address?
Taps
Adding Phones with Cisco Unified CM Administration
Adding Phones with Auto-Registration and Taps
Adding Phones with BAT
Using Cisco Unified IP Phones with Different Protocols
Converting a New Phone from Sccp to SIP
Procedure
Deploying a Phone in an Sccp and SIP Environment
Determining the MAC Address for a Cisco Unified IP Phone
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Before You Begin
Network Requirements
Network and Access Ports
Cisco Unified Communications Manager Configuration
Network and Access Ports, Handset, Speakerphone, Headset,
Speakerphone
Handset
Headset
Audio Quality
Installing the Cisco Unified IP Phone
See the Network and Access Ports section on
See the Headset section on page 3-3for supported
See the Adding Phones to the Cisco Unified CM
Cisco Unified IP Phone 6921 and 6941 Cable Connections
Cisco Unified IP Phone 6961 Cable Connections
Cisco Unified IP Phone 6945 Cable Connections
Reducing Power Consumption on the Phone
Footstand
Cisco Unified IP Phone 6921
199283
Cisco
Higher Viewing Angle
Verifying the Phone Startup Process
Mounting the Phone to the Wall
Lower Viewing Angle
Configuring Security on the Cisco Unified IP Phone
Configuring Startup Network Settings
Hold Mute Speaker
Before You Begin
Configuring Settings on the Cisco Unified IP Phone
Configuration Menus on the Cisco Unified IP Phone
Displaying a Configuration Menu
Select Admin Settings
Press the Applications button
Unlocking and Locking Options, Editing Values,
Unlocking and Locking Options
Network Setup Menu, IPv4 Setup Menu Options,
Editing Values
Option Description To Change
Network Setup Menu
Select
Configure both to auto-negotiate
Configuration
PC Vlan
System Enterprise Phone
Device Phone Phone
IPv4 Setup Menu Options
Discovery protocol, which should match the protocol
IPv4 Setup Menu Options
Related Topics
Security Configuration Menu
802.1X Authentication and Status
Device Phone Phone Configuration
Trust List Menu
Choose Applications Admin Settings
Security Config 802.1X Authentication
Device Authentication
Settings Security Configuration
Configuring Features, Templates, Services, and Users
Choose System Service Parameter and select
Feature Description Configuration Reference
Set Builtin Bridge Enable to On
Configuration Device Device Settings
Configuration System Enterprise Phone
Common Phone Profile
Features and Services Guide, Cisco Call
Features and Services Guide, Call Display
Administration Guide, Directory Number
Forward Maximum Hop Count service parameter
Services Guide, Call Park and Directed Call
Services Guide, Monitoring and Recording
Configuring the Phone to Support Call
Understanding Directory Numbers
Unified Communications Manager Features
Services Guide
Extension Mobility chapter in the Cisco
Services Guide, Cisco Web Dialer
CMC
Services Guide, Immediate Divert
Services Guide, Do Not Disturb
Manager Features and Services Guide, Hold
Feature, see the Cisco Unified Communications
Administration Guide, Hunt Group
Communications Manager Feature
Services Guide, Intercom
Refer to Cisco Unified Communications
Manager System Guide, Cisco Unified IP
Administration Guide, Message Waiting
Features and Services Guide, Malicious
Services Guide, Music On Hold
Features and Services Guide Barge
Administration Guide, Phone Button
Features and Services Guide, Quality
Unified IP Phone 6921, 6941, 6945,
Overview of Supported Security Features
Administration Guide, Conference
Bridge Configuration
Creating Custom Phone Rings section
Services
Administration Guide, Cisco Voice-Mail
Administration Guide, Time Period
Join and Direct Transfer Policy
Configuring Corporate and Personal Directories
Configuring Corporate Directories
Configuring Personal Directory
Personal Directory consists of the following features
Modifying Phone Button Templates
Click Save
Configuring Softkey Templates
Feature Configuration 6961
Supported as a Softkey on Cisco
Unified IP Phone Softkey Template
DND
Setting Up Services
Adding Users to Cisco Unified Communications Manager
Giving Users Access to the User Options Web Pages
Managing the User Options Web Pages
Enter the appropriate search criteria and click Find
Click Add Selected
Click Save Selected/Changes
Specifying Options that Appear on the User Options Web Pages
Configuring the Phone to Support Call Waiting
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Customizing and Modifying Configuration Files
Customizing the Cisco Unified IP Phone
Creating Custom Phone Rings
DistinctiveRingList File Format Requirements
Configuring a Custom Phone Ring
PCM File Requirements for Custom Ring Types
Configuring the Idle Display
Field Description
Page
Model Information Screen
Model Information Screen, Status Menu,
Status Menu
Status Messages Screen
Administration section on page 2-10for details
Network Setup Menu section on page 4-4for
Select Status Messages
Message Description Possible Explanation and Action
Address. See the Network Setup Menu section
Network Setup Menu section on
If you are using DHCP, check the Dhcp server
On page 4-4for details on assigning a static IP
Setup Menu section on page 4-4for details on
Menu section on page 4-4for details
Network Statistics Screen
Select Status Network Statistics
Call Statistics Screen
Port IPv4
Select Status
Select Call Statistics
Call Statistics screen displays these items
Voice Quality Metrics
Security Configuration
MOS LQK
Voice stream
Cisco Unified IP Phone uses
Security Configuration screen displays these items
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Monitoring the Cisco Unified IP Phone Remotely
Accessing the Web Page for a Phone
Http//IPaddress
Device Information
Disabling and Enabling Web Page Access
Choose Device Phone
Network Setup
UDI
Description
Description
Network Statistics
Lldp
Number of Lldp TLVs that are not recognized on the phone
Device Logs
Streaming Statistics
Streaming Statistics Area Items
Stream
Configuring Settings on the Cisco Unified IP Phone chapter
Troubleshooting and Maintenance
Resolving Startup Problems
Chapter Resolving Startup Problems
Identifying Error Messages
Verifying DNS Settings
Choose Tools Control Center Feature Services
Symptom Cisco Unified IP Phone Unable to Obtain IP Address
Experiencing problems
Cisco Unified IP Phone Resets Unexpectedly
Verifying Dhcp Settings
Verifying the Physical Connection
Identifying Intermittent Network Outages
Checking Static IP Address Settings
Verifying the Voice Vlan Configuration
Verifying that the Phones Have Not Been Intentionally Reset
Eliminating DNS or Other Connectivity Errors
Checking Power Connection
Troubleshooting Cisco Unified IP Phone Security
Problem Possible Cause
General Troubleshooting Tips
Locking Options section on page 4-3 for details
Summary Explanation
Displaying these statistics
To resolve this problem, re-enable the port from the switch
Halfduxcollisionexceedthreshold
Resetting or Restoring the Cisco Unified IP Phone
Performing a Basic Reset
Performing a Factory Reset
Operation Performing Explanation
Monitoring the Voice Quality of Calls
Troubleshooting Tips
Metric Change Condition
Cleaning the Cisco Unified IP Phone
Where to Go for More Troubleshooting Information
Cisco Unified IP Phone Troubleshooting Resources
Chapter Cleaning the Cisco Unified IP Phone
Providing Information to Users Via a Website
How Users Access a Voice Messaging System
How Users Configure Personal Directory Entries
Installing the Synchronizer
Configuring the Synchronizer
Installing the Cisco Unified CM Locale Installer
Support for International Call Logging
Appendix Support for International Call Logging
Physical and Operating Environment Specifications
Specification Value or Range
Cable Specifications
Network and Access Port Pinouts
Network Port Connector
Pin Number Function
Access Port Connector
Table C-3describes the access port connector pinouts
Appendix Network and Access Port Pinouts
Basic Phone Administration Steps
Example User Information for these Procedures
Adding a User to Cisco Unified CM
Adding a User From an External Ldap Directory
Choose System Ldap Ldap Directory
Click Perform Full Sync Now
Proceed to the section Configuring the Phone, page D-3
Configuring the Phone
Example doe
Appendix Configuring the Phone
Appendix Configuring the Phone
Performing Final End User Configuration Steps
Associate the user with the device
Choose User Management End User
Click Device Associations
Installing the Wall Mount Kit for the Cisco
Installing the Bracket
Figure E-2 Mounting the Wall Bracket
Figure E-3 Attaching the Phone Bracket
Figure E-4 Preparing the Handset Hook
Figure E-5 Attaching the Cables
Figure E-6 Attaching the Phone to the Wall Bracket
Appendix Installing the Bracket
Cisco Unified IP Phone Non-Lockable Wall Mount
ADA Non-Lockable Wall Mount Kit for 6900 Series
Components
Following figure shows the contents of the Wall Mount kit
Package includes these items
Install Non-Lockable Wall Mount Kit for Phone
Before You Begin
Figure F-4 Mount the Wall Bracket
Figure F-5 Attach Phone Bracket
Proceed to of Installing the Bracket, page E-2
Remove Phone from Non-Lockable Wall Mount
Figure F-7
Figure F-8
Feature Support by Protocol for the Cisco
Protocol Features
Appendix
Sccp SIP
Tool
Barge Access port
Numerics
Conference joining Configurable call forward display
Configuration file Creating
Data Vlan Days Backlight Not Active Debug Display web
DistinctiveRingList.xml file format Divert
Fast dials Address book Fast dial service
Feature buttons Applications
Contacts
Navigation Programmable line button
Services URL button Hold button, description
Shared line Hold reversion
Speed dialing G-4 Host Name Time-of-Day Routing
Http
IP address, troubleshooting 9-3IPv4 Configuration
SW Port Configuration
Cast CDP Dhcp Http Rtcp RTP Sccp SIP Srtp TCP Tftp TLS UDP
Network Configuration web
Private Line Automated Ringdown Plar
Settings menu access
Sccp Secure conference 5-13,G-4
Srst Srtp
Status messages Status Messages screen Status Messages web
Stream 1 web
LLDP-MED
Transfer button, description
Time zone update TLS Transfer
Vlan
Wideband codec XmlDefault.cnf.xml
IN-11
IN-12