Cisco Systems 6921 manual OL-23769-01

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Chapter

Determining the MAC Address for a Cisco Unified IP Phone

			Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

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Contents Americas Headquarters Text Part Number OL-23769-01Page N T E N T S Footstand Configuring Features, Templates, Services, and Users Manager How Users Obtain Support for the Cisco Unified IP Phone A-1 Viii Overview AudienceOrganization Chapter DescriptionRelated Documentation Cisco Unified IP Phone 6900 SeriesDocument Conventions Cisco Product Security OverviewConvention Description Boldface fontYou press the D key Information you must enter is in boldface screen fontItalic screen font An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 6921, 6941, 6945, 1describes the buttons on the Cisco Unified IP PhoneFeatures on the Cisco Unified IP Phone 2describes the buttons on the Cisco Unified IP Phone 6941 Cisco Unified IP Phone 6941Chapter Features on the Cisco Unified IP Phone 6941 3shows the main components of the Cisco Unified IP Phone 3describes the buttons on the Cisco Unified IP PhoneFeatures on the Cisco Unified IP Phone CDP What Networking Protocols are Used?Networking Protocol Purpose Usage Notes Dynamic Host Configuration Protocol chapter Authentication on Cisco Unified IP Phones sectionDhcp Communications Manager System GuideSee the LLDP-MED and Cisco Discovery Protocol White paperNologieswhitepaper0900aecd804cd46d.shtml SIPCommunications Manager Security Guide Cisco Unified Communications ManagerSystem Guide Related TopicsRelated Topic Feature OverviewConfiguring Telephony Features Understanding Security Features for Cisco Unified IP Phones Providing Users with Feature InformationCommunications Manager Refer to the Troubleshooting Guide for Cisco UnifiedTopic Reference Information Overview of Supported Security FeaturesFeature Description Access section on Security Profiles section on page 1-18for more informationConfiguration Menu section on Understanding Security ProfilesIdentifying Encrypted Phone Calls Unified IP Phones section on page 1-21for more informationEstablishing and Identifying Secure Conference Calls Results of Action Feature UsedInitiator’s Phone Supporting 802.1X Authentication on Cisco Unified IP Phones OverviewSecurity Restrictions Configuring Cisco Unified IP Phones in Cisco Unified CM Communications Manager Features and Services Guide Configuration chapter in the Cisco CommunicationsManager Administration Guide Purpose For More InformationAdministration Guide Communications Manager Administration GuideCommunications Manager Administration Guide, Cisco Manager Administration Guide, IP Phone ServicesUnified Communications Manager Communications Manager Administration Guide, EndTask Purpose For More Information Installing Cisco Unified IP Phones See the Providing Power to the Cisco Unified IP PhoneSee the Installing the Cisco Unified IP Phone section See the Footstand section onManager Refer to Cisco Unified IP Phone 6921, 6941,User Guide for Cisco Unified Communications User Guide Administration and System Guides Terminology DifferencesChapter Terminology Differences A P T E R Related Topic Providing Power to the Cisco Unified IP Phone Understanding the Phone Startup Process, Network Setup Menu,Power Type Guidelines Power GuidelinesPower Outage Understanding Phone Configuration Files Obtaining Additional Information about PowerChapter Understanding Phone Configuration Files Resolving Startup Problems, Understanding the Phone Startup ProcessPurpose Related Topics Adding Phones to the Cisco Unified CM DatabaseOther information for the phone Contacting Cisco Unified CM Requesting the Configuration FileAdding Phones to the Cisco Unified CM Database Administration Tool BAT updates information Adding Phones with Auto-RegistrationRequires MAC Method Address? TapsAdding Phones with Cisco Unified CM Administration Adding Phones with Auto-Registration and TapsConverting a New Phone from Sccp to SIP Using Cisco Unified IP Phones with Different ProtocolsAdding Phones with BAT Procedure Deploying a Phone in an Sccp and SIP EnvironmentDetermining the MAC Address for a Cisco Unified IP Phone OL-23769-01 Before You Begin Network RequirementsNetwork and Access Ports, Handset, Speakerphone, Headset, Cisco Unified Communications Manager ConfigurationNetwork and Access Ports Headset HandsetSpeakerphone Audio Quality Installing the Cisco Unified IP Phone See the Network and Access Ports section onSee the Headset section on page 3-3for supported See the Adding Phones to the Cisco Unified CMCisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6961 Cable Connections Cisco Unified IP Phone 6945 Cable Connections Reducing Power Consumption on the Phone FootstandCisco Unified IP Phone 6921 199283 Cisco Higher Viewing Angle Lower Viewing Angle Mounting the Phone to the WallVerifying the Phone Startup Process Hold Mute Speaker Configuring Startup Network SettingsConfiguring Security on the Cisco Unified IP Phone Before You Begin Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP PhoneDisplaying a Configuration Menu Select Admin SettingsPress the Applications button Unlocking and Locking Options, Editing Values,Editing Values Network Setup Menu, IPv4 Setup Menu Options,Unlocking and Locking Options Select Network Setup MenuOption Description To Change Configure both to auto-negotiate ConfigurationPC Vlan System Enterprise PhoneDiscovery protocol, which should match the protocol IPv4 Setup Menu OptionsDevice Phone Phone IPv4 Setup Menu Options Related Topics Security Configuration Menu 802.1X Authentication and StatusDevice Phone Phone Configuration Trust List MenuChoose Applications Admin Settings Security Config 802.1X AuthenticationDevice Authentication Settings Security ConfigurationConfiguring Features, Templates, Services, and Users Set Builtin Bridge Enable to On Feature Description Configuration ReferenceChoose System Service Parameter and select Common Phone Profile Configuration System Enterprise PhoneConfiguration Device Device Settings Features and Services Guide, Cisco Call Features and Services Guide, Call DisplayAdministration Guide, Directory Number Forward Maximum Hop Count service parameterServices Guide, Call Park and Directed Call Services Guide, Monitoring and RecordingConfiguring the Phone to Support Call Understanding Directory NumbersExtension Mobility chapter in the Cisco Services GuideUnified Communications Manager Features Services Guide, Cisco Web Dialer CMCServices Guide, Immediate Divert Services Guide, Do Not DisturbAdministration Guide, Hunt Group Feature, see the Cisco Unified CommunicationsManager Features and Services Guide, Hold Communications Manager Feature Services Guide, IntercomRefer to Cisco Unified Communications Manager System Guide, Cisco Unified IPServices Guide, Music On Hold Features and Services Guide, MaliciousAdministration Guide, Message Waiting Features and Services Guide Barge Administration Guide, Phone ButtonFeatures and Services Guide, Quality Unified IP Phone 6921, 6941, 6945,Overview of Supported Security Features Administration Guide, ConferenceBridge Configuration Creating Custom Phone Rings sectionServices Join and Direct Transfer Policy Administration Guide, Time PeriodAdministration Guide, Cisco Voice-Mail Configuring Corporate and Personal Directories Configuring Corporate DirectoriesConfiguring Personal Directory Personal Directory consists of the following featuresModifying Phone Button Templates Click Save Configuring Softkey Templates Feature Configuration 6961 Supported as a Softkey on CiscoUnified IP Phone Softkey Template DNDSetting Up Services Managing the User Options Web Pages Giving Users Access to the User Options Web PagesAdding Users to Cisco Unified Communications Manager Click Save Selected/Changes Click Add SelectedEnter the appropriate search criteria and click Find Specifying Options that Appear on the User Options Web Pages Configuring the Phone to Support Call Waiting OL-23769-01 Customizing and Modifying Configuration Files Customizing the Cisco Unified IP PhoneCreating Custom Phone Rings DistinctiveRingList File Format RequirementsConfiguring a Custom Phone Ring PCM File Requirements for Custom Ring TypesConfiguring the Idle Display Field Description Page Model Information Screen Model Information Screen, Status Menu,Status Menu Status Messages ScreenAdministration section on page 2-10for details Network Setup Menu section on page 4-4forSelect Status Messages Message Description Possible Explanation and ActionAddress. See the Network Setup Menu section Network Setup Menu section onIf you are using DHCP, check the Dhcp server On page 4-4for details on assigning a static IPSetup Menu section on page 4-4for details on Menu section on page 4-4for detailsNetwork Statistics Screen Select Status Network Statistics Call Statistics Screen Port IPv4Select Status Select Call StatisticsCall Statistics screen displays these items Voice Quality MetricsSecurity Configuration MOS LQKVoice stream Cisco Unified IP Phone usesSecurity Configuration screen displays these items OL-23769-01 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Http//IPaddressChoose Device Phone Disabling and Enabling Web Page AccessDevice Information Network Setup UDIDescription Description Network Statistics Lldp Number of Lldp TLVs that are not recognized on the phoneDevice Logs Streaming StatisticsStreaming Statistics Area Items Stream Configuring Settings on the Cisco Unified IP Phone chapter Troubleshooting and Maintenance Resolving Startup ProblemsChapter Resolving Startup Problems Identifying Error Messages Verifying DNS Settings Choose Tools Control Center Feature ServicesSymptom Cisco Unified IP Phone Unable to Obtain IP Address Experiencing problemsCisco Unified IP Phone Resets Unexpectedly Verifying Dhcp SettingsVerifying the Physical Connection Identifying Intermittent Network OutagesChecking Static IP Address Settings Verifying the Voice Vlan ConfigurationVerifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity ErrorsProblem Possible Cause Troubleshooting Cisco Unified IP Phone SecurityChecking Power Connection General Troubleshooting Tips Displaying these statistics Summary ExplanationLocking Options section on page 4-3 for details To resolve this problem, re-enable the port from the switch HalfduxcollisionexceedthresholdResetting or Restoring the Cisco Unified IP Phone Performing a Basic ResetPerforming a Factory Reset Operation Performing ExplanationMonitoring the Voice Quality of Calls Troubleshooting Tips Metric Change ConditionCisco Unified IP Phone Troubleshooting Resources Where to Go for More Troubleshooting InformationCleaning the Cisco Unified IP Phone Chapter Cleaning the Cisco Unified IP Phone Providing Information to Users Via a Website How Users Access a Voice Messaging System How Users Configure Personal Directory Entries Installing the SynchronizerConfiguring the Synchronizer Installing the Cisco Unified CM Locale Installer Support for International Call LoggingAppendix Support for International Call Logging Physical and Operating Environment Specifications Specification Value or RangeCable Specifications Network and Access Port PinoutsNetwork Port Connector Pin Number FunctionAccess Port Connector Table C-3describes the access port connector pinoutsAppendix Network and Access Port Pinouts Basic Phone Administration Steps Example User Information for these ProceduresAdding a User to Cisco Unified CM Adding a User From an External Ldap DirectoryChoose System Ldap Ldap Directory Click Perform Full Sync NowExample doe Configuring the PhoneProceed to the section Configuring the Phone, page D-3 Appendix Configuring the Phone Appendix Configuring the Phone Performing Final End User Configuration Steps Associate the user with the deviceChoose User Management End User Click Device AssociationsInstalling the Wall Mount Kit for the Cisco Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket Appendix Installing the Bracket Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 6900 SeriesPackage includes these items Following figure shows the contents of the Wall Mount kitComponents Install Non-Lockable Wall Mount Kit for Phone Before You BeginFigure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Proceed to of Installing the Bracket, page E-2 Remove Phone from Non-Lockable Wall MountFigure F-7 Figure F-8 Feature Support by Protocol for the Cisco Protocol FeaturesAppendix Sccp SIP Tool Barge Access port NumericsConference joining Configurable call forward display Configuration file CreatingData Vlan Days Backlight Not Active Debug Display web DistinctiveRingList.xml file format DivertFast dials Address book Fast dial service Feature buttons ApplicationsContacts Navigation Programmable line buttonServices URL button Hold button, description Shared line Hold reversionSpeed dialing G-4 Host Name Time-of-Day Routing HttpIP address, troubleshooting 9-3IPv4 Configuration SW Port ConfigurationPrivate Line Automated Ringdown Plar Network Configuration webCast CDP Dhcp Http Rtcp RTP Sccp SIP Srtp TCP Tftp TLS UDP Settings menu access Sccp Secure conference 5-13,G-4Srst Srtp Status messages Status Messages screen Status Messages webStream 1 web LLDP-MEDVlan Time zone update TLS TransferTransfer button, description Wideband codec XmlDefault.cnf.xml IN-11IN-12

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