Cisco Systems 6921 manual Call Statistics Screen, Port IPv4

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Chapter

Status Menu

Table 7-3 Network Statistics Message Information for the

Cisco Unified IP Phone 6900 Series (continued)

Item

Port 2

IPv4

Description

Link state and connection of the Network port

Information on the DHCP status. This includes the following states:

CDP BOUND CDP INIT DHCP BOUND DHCP DISABLED DHCP INIT DHCP INVALID DHCP REBINDING DHCP REBOOT DHCP RENEWING DHCP REQUESTING DHCP RESYNC DHCP UNRECOGNIZED

DHCP WAITING COLDBOOT TIMEOUT SET DHCP COLDBOOT

SET DHCP DISABLED DISABLED DUPLICATE IP SET DHCP FAST

Call Statistics Screen

You can access the Call Statistics screen on the phone to display counters, statistics, and voice-quality metrics of the most recent call.

Note You can also remotely view the call statistics information by using a web browser to access the Streaming Statistics web page. This web page contains additional RTCP statistics not available on the phone. For more information about remote monitoring, see Chapter 8, “Monitoring the Cisco Unified IP Phone Remotely.”

A single call can have multiple voice streams, but data is captured for only the last voice stream. A voice stream is a packet stream between two endpoints. If one endpoint is put on hold, the voice stream stops even though the call is still connected. When the call resumes, a new voice packet stream begins, and the new call data overwrites the former call data.

Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

7-8	OL-23769-01

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Contents Americas Headquarters Text Part Number OL-23769-01Page N T E N T S Footstand Configuring Features, Templates, Services, and Users Manager How Users Obtain Support for the Cisco Unified IP Phone A-1 Viii Organization OverviewAudience Chapter DescriptionRelated Documentation Cisco Unified IP Phone 6900 SeriesConvention Description Document ConventionsCisco Product Security Overview Boldface fontYou press the D key Information you must enter is in boldface screen fontItalic screen font An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 6921, 6941, 6945, 1describes the buttons on the Cisco Unified IP PhoneFeatures on the Cisco Unified IP Phone 2describes the buttons on the Cisco Unified IP Phone 6941 Cisco Unified IP Phone 6941Chapter Features on the Cisco Unified IP Phone 6941 3shows the main components of the Cisco Unified IP Phone 3describes the buttons on the Cisco Unified IP PhoneFeatures on the Cisco Unified IP Phone CDP What Networking Protocols are Used?Networking Protocol Purpose Usage Notes Dhcp Dynamic Host Configuration Protocol chapterAuthentication on Cisco Unified IP Phones section Communications Manager System GuideNologieswhitepaper0900aecd804cd46d.shtml See the LLDP-MED and Cisco Discovery ProtocolWhite paper SIPSystem Guide Communications Manager Security GuideCisco Unified Communications Manager Related TopicsRelated Topic Feature OverviewConfiguring Telephony Features Understanding Security Features for Cisco Unified IP Phones Providing Users with Feature InformationCommunications Manager Refer to the Troubleshooting Guide for Cisco UnifiedTopic Reference Information Overview of Supported Security FeaturesFeature Description Access section on Security Profiles section on page 1-18for more informationIdentifying Encrypted Phone Calls Configuration Menu section onUnderstanding Security Profiles Unified IP Phones section on page 1-21for more informationEstablishing and Identifying Secure Conference Calls Results of Action Feature UsedInitiator’s Phone Supporting 802.1X Authentication on Cisco Unified IP Phones OverviewSecurity Restrictions Configuring Cisco Unified IP Phones in Cisco Unified CM Manager Administration Guide Communications Manager Features and Services GuideConfiguration chapter in the Cisco Communications Purpose For More InformationCommunications Manager Administration Guide, Cisco Administration GuideCommunications Manager Administration Guide Manager Administration Guide, IP Phone ServicesUnified Communications Manager Communications Manager Administration Guide, EndTask Purpose For More Information See the Installing the Cisco Unified IP Phone section Installing Cisco Unified IP PhonesSee the Providing Power to the Cisco Unified IP Phone See the Footstand section onManager Refer to Cisco Unified IP Phone 6921, 6941,User Guide for Cisco Unified Communications User Guide Administration and System Guides Terminology DifferencesChapter Terminology Differences A P T E R Related Topic Providing Power to the Cisco Unified IP Phone Understanding the Phone Startup Process, Network Setup Menu,Power Type Guidelines Power GuidelinesPower Outage Understanding Phone Configuration Files Obtaining Additional Information about PowerChapter Understanding Phone Configuration Files Purpose Related Topics Resolving Startup Problems,Understanding the Phone Startup Process Adding Phones to the Cisco Unified CM DatabaseOther information for the phone Contacting Cisco Unified CM Requesting the Configuration FileAdding Phones to the Cisco Unified CM Database Requires MAC Method Address? Administration Tool BAT updates informationAdding Phones with Auto-Registration TapsAdding Phones with Cisco Unified CM Administration Adding Phones with Auto-Registration and TapsConverting a New Phone from Sccp to SIP Using Cisco Unified IP Phones with Different ProtocolsAdding Phones with BAT Procedure Deploying a Phone in an Sccp and SIP EnvironmentDetermining the MAC Address for a Cisco Unified IP Phone OL-23769-01 Before You Begin Network RequirementsNetwork and Access Ports, Handset, Speakerphone, Headset, Cisco Unified Communications Manager ConfigurationNetwork and Access Ports Headset HandsetSpeakerphone Audio Quality See the Headset section on page 3-3for supported Installing the Cisco Unified IP PhoneSee the Network and Access Ports section on See the Adding Phones to the Cisco Unified CMCisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6961 Cable Connections Cisco Unified IP Phone 6945 Cable Connections Reducing Power Consumption on the Phone FootstandCisco Unified IP Phone 6921 199283 Cisco Higher Viewing Angle Lower Viewing Angle Mounting the Phone to the WallVerifying the Phone Startup Process Hold Mute Speaker Configuring Startup Network SettingsConfiguring Security on the Cisco Unified IP Phone Before You Begin Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP PhonePress the Applications button Displaying a Configuration MenuSelect Admin Settings Unlocking and Locking Options, Editing Values,Editing Values Network Setup Menu, IPv4 Setup Menu Options,Unlocking and Locking Options Select Network Setup MenuOption Description To Change PC Vlan Configure both to auto-negotiateConfiguration System Enterprise PhoneDiscovery protocol, which should match the protocol IPv4 Setup Menu OptionsDevice Phone Phone IPv4 Setup Menu Options Related Topics Device Phone Phone Configuration Security Configuration Menu802.1X Authentication and Status Trust List MenuDevice Authentication Choose Applications Admin SettingsSecurity Config 802.1X Authentication Settings Security ConfigurationConfiguring Features, Templates, Services, and Users Set Builtin Bridge Enable to On Feature Description Configuration ReferenceChoose System Service Parameter and select Common Phone Profile Configuration System Enterprise PhoneConfiguration Device Device Settings Administration Guide, Directory Number Features and Services Guide, Cisco CallFeatures and Services Guide, Call Display Forward Maximum Hop Count service parameterConfiguring the Phone to Support Call Services Guide, Call Park and Directed CallServices Guide, Monitoring and Recording Understanding Directory NumbersExtension Mobility chapter in the Cisco Services GuideUnified Communications Manager Features Services Guide, Cisco Web Dialer CMCServices Guide, Immediate Divert Services Guide, Do Not DisturbAdministration Guide, Hunt Group Feature, see the Cisco Unified CommunicationsManager Features and Services Guide, Hold Refer to Cisco Unified Communications Communications Manager FeatureServices Guide, Intercom Manager System Guide, Cisco Unified IPServices Guide, Music On Hold Features and Services Guide, MaliciousAdministration Guide, Message Waiting Features and Services Guide, Quality Features and Services Guide BargeAdministration Guide, Phone Button Unified IP Phone 6921, 6941, 6945,Bridge Configuration Overview of Supported Security FeaturesAdministration Guide, Conference Creating Custom Phone Rings sectionServices Join and Direct Transfer Policy Administration Guide, Time PeriodAdministration Guide, Cisco Voice-Mail Configuring Personal Directory Configuring Corporate and Personal DirectoriesConfiguring Corporate Directories Personal Directory consists of the following featuresModifying Phone Button Templates Click Save Configuring Softkey Templates Unified IP Phone Softkey Template Feature Configuration 6961Supported as a Softkey on Cisco DNDSetting Up Services Managing the User Options Web Pages Giving Users Access to the User Options Web PagesAdding Users to Cisco Unified Communications Manager Click Save Selected/Changes Click Add SelectedEnter the appropriate search criteria and click Find Specifying Options that Appear on the User Options Web Pages Configuring the Phone to Support Call Waiting OL-23769-01 Customizing and Modifying Configuration Files Customizing the Cisco Unified IP PhoneCreating Custom Phone Rings DistinctiveRingList File Format RequirementsConfiguring a Custom Phone Ring PCM File Requirements for Custom Ring TypesConfiguring the Idle Display Field Description Page Model Information Screen Model Information Screen, Status Menu,Status Menu Status Messages ScreenSelect Status Messages Administration section on page 2-10for detailsNetwork Setup Menu section on page 4-4for Message Description Possible Explanation and ActionIf you are using DHCP, check the Dhcp server Address. See the Network Setup Menu sectionNetwork Setup Menu section on On page 4-4for details on assigning a static IPSetup Menu section on page 4-4for details on Menu section on page 4-4for detailsNetwork Statistics Screen Select Status Network Statistics Call Statistics Screen Port IPv4Call Statistics screen displays these items Select StatusSelect Call Statistics Voice Quality MetricsVoice stream Security ConfigurationMOS LQK Cisco Unified IP Phone usesSecurity Configuration screen displays these items OL-23769-01 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Http//IPaddressChoose Device Phone Disabling and Enabling Web Page AccessDevice Information Network Setup UDIDescription Description Network Statistics Lldp Number of Lldp TLVs that are not recognized on the phoneDevice Logs Streaming StatisticsStreaming Statistics Area Items Stream Configuring Settings on the Cisco Unified IP Phone chapter Troubleshooting and Maintenance Resolving Startup ProblemsChapter Resolving Startup Problems Identifying Error Messages Verifying DNS Settings Choose Tools Control Center Feature ServicesSymptom Cisco Unified IP Phone Unable to Obtain IP Address Experiencing problemsVerifying the Physical Connection Cisco Unified IP Phone Resets UnexpectedlyVerifying Dhcp Settings Identifying Intermittent Network OutagesVerifying that the Phones Have Not Been Intentionally Reset Checking Static IP Address SettingsVerifying the Voice Vlan Configuration Eliminating DNS or Other Connectivity ErrorsProblem Possible Cause Troubleshooting Cisco Unified IP Phone SecurityChecking Power Connection General Troubleshooting Tips Displaying these statistics Summary ExplanationLocking Options section on page 4-3 for details To resolve this problem, re-enable the port from the switch HalfduxcollisionexceedthresholdPerforming a Factory Reset Resetting or Restoring the Cisco Unified IP PhonePerforming a Basic Reset Operation Performing ExplanationMonitoring the Voice Quality of Calls Troubleshooting Tips Metric Change ConditionCisco Unified IP Phone Troubleshooting Resources Where to Go for More Troubleshooting InformationCleaning the Cisco Unified IP Phone Chapter Cleaning the Cisco Unified IP Phone Providing Information to Users Via a Website How Users Access a Voice Messaging System How Users Configure Personal Directory Entries Installing the SynchronizerConfiguring the Synchronizer Installing the Cisco Unified CM Locale Installer Support for International Call LoggingAppendix Support for International Call Logging Physical and Operating Environment Specifications Specification Value or RangeNetwork Port Connector Cable SpecificationsNetwork and Access Port Pinouts Pin Number FunctionAccess Port Connector Table C-3describes the access port connector pinoutsAppendix Network and Access Port Pinouts Basic Phone Administration Steps Example User Information for these ProceduresChoose System Ldap Ldap Directory Adding a User to Cisco Unified CMAdding a User From an External Ldap Directory Click Perform Full Sync NowExample doe Configuring the PhoneProceed to the section Configuring the Phone, page D-3 Appendix Configuring the Phone Appendix Configuring the Phone Choose User Management End User Performing Final End User Configuration StepsAssociate the user with the device Click Device AssociationsInstalling the Wall Mount Kit for the Cisco Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket Appendix Installing the Bracket Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 6900 SeriesPackage includes these items Following figure shows the contents of the Wall Mount kitComponents Install Non-Lockable Wall Mount Kit for Phone Before You BeginFigure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Proceed to of Installing the Bracket, page E-2 Remove Phone from Non-Lockable Wall MountFigure F-7 Figure F-8 Feature Support by Protocol for the Cisco Protocol FeaturesAppendix Sccp SIP Tool Barge Access port NumericsConference joining Configurable call forward display Configuration file CreatingData Vlan Days Backlight Not Active Debug Display web DistinctiveRingList.xml file format DivertContacts Fast dials Address book Fast dial serviceFeature buttons Applications Navigation Programmable line buttonSpeed dialing G-4 Host Name Time-of-Day Routing Services URL button Hold button, descriptionShared line Hold reversion HttpIP address, troubleshooting 9-3IPv4 Configuration SW Port ConfigurationPrivate Line Automated Ringdown Plar Network Configuration webCast CDP Dhcp Http Rtcp RTP Sccp SIP Srtp TCP Tftp TLS UDP Settings menu access Sccp Secure conference 5-13,G-4Stream 1 web Srst SrtpStatus messages Status Messages screen Status Messages web LLDP-MEDVlan Time zone update TLS TransferTransfer button, description Wideband codec XmlDefault.cnf.xml IN-11IN-12

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