Cisco Systems 6921 manual Setting Up Services

Page 103

Chapter

Setting Up Services

Table 5-2

Configurable Softkeys (continued)

 

 

 

 

 

 

 

 

 

 

Supported as a

 

 

 

 

softkey on Cisco

 

 

 

Configurable Softkeys in the

Unified IP Phone

 

 

 

Softkey Template

6921, 6941, 6945, and

 

Feature

 

Configuration

6961

Notes

 

 

 

 

 

Transfer

 

Direct Transfer (DirTrfr)

No

Transfer is a dedicated button.

 

 

 

 

Configure transfer (Direct Transfer

 

 

 

 

policy) in the Product Specific

 

 

 

 

Configuration Layout section in Phone

 

 

 

 

Configuration.

 

 

 

 

Video Mode Command

Video Mode Command

No

—

 

 

(VidMode)

 

 

 

 

 

 

 

Setting Up Services

You can give users access to Cisco Unified IP Phone Services on the Cisco Unified IP Phone 6921, 6941, and 6961. You can also assign a button or a softkey to different phone services. These services comprise XML applications that enable the display of interactive content with text and graphics on the phone. Examples of services include local movie times, stock quotes, and weather reports.

Before a user can access any service,

•You must use Cisco Unified Communications Manager Administration to configure available services.

•The user must subscribe to services using the Cisco Unified CM User Options application. This web-based application provides a graphical user interface (GUI) for limited, end-user configuration of IP Phone applications.

Before you set up services, gather the URLs for the sites you want to set up and verify that users can access those sites from your corporate IP telephony network.

To set up these services, choose Device > Device Settings > Phone Services from Cisco Unified Communications Manager Administration. For more information, see the Cisco

Unified Communications Manager Administration Guide, Cisco Unified IP Phone Services Configuration, and the Cisco Unified Communications Manager System Guide, Cisco Unified IP Phone Services.

After you configure these services, verify that your users have access to the Cisco Unified Communications Manager User Options web-based application, from which they can select and subscribe to configured services. See the “How Users Subscribe to Services and Configure Phone Features” section on page A-2for a summary of the information that you must provide to end users.

Note To configure Cisco Extension Mobility services for users, go to the Cisco Extension Mobility chapter in the Cisco Unified Communications Manager Features and Services Guide.

Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

 

OL-23769-01

5-21

 

 

 

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Contents Text Part Number OL-23769-01 Americas HeadquartersPage N T E N T S Footstand Configuring Features, Templates, Services, and Users Manager How Users Obtain Support for the Cisco Unified IP Phone A-1 Viii Chapter Description OverviewAudience OrganizationCisco Unified IP Phone 6900 Series Related DocumentationBoldface font Document ConventionsCisco Product Security Overview Convention DescriptionItalic screen font Information you must enter is in boldface screen fontYou press the D key An Overview of the Cisco Unified IP Phone 1describes the buttons on the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 6921, 6941, 6945,Features on the Cisco Unified IP Phone Cisco Unified IP Phone 6941 2describes the buttons on the Cisco Unified IP Phone 6941Chapter Features on the Cisco Unified IP Phone 6941 3describes the buttons on the Cisco Unified IP Phone 3shows the main components of the Cisco Unified IP PhoneFeatures on the Cisco Unified IP Phone Networking Protocol Purpose Usage Notes What Networking Protocols are Used?CDP Communications Manager System Guide Dynamic Host Configuration Protocol chapterAuthentication on Cisco Unified IP Phones section DhcpSIP See the LLDP-MED and Cisco Discovery ProtocolWhite paper Nologieswhitepaper0900aecd804cd46d.shtmlRelated Topics Communications Manager Security GuideCisco Unified Communications Manager System GuideConfiguring Telephony Features Feature OverviewRelated Topic Providing Users with Feature Information Understanding Security Features for Cisco Unified IP PhonesTopic Reference Refer to the Troubleshooting Guide for Cisco UnifiedCommunications Manager Feature Description Overview of Supported Security FeaturesInformation Security Profiles section on page 1-18for more information Access section onUnified IP Phones section on page 1-21for more information Configuration Menu section onUnderstanding Security Profiles Identifying Encrypted Phone CallsEstablishing and Identifying Secure Conference Calls Initiator’s Phone Feature UsedResults of Action Overview Supporting 802.1X Authentication on Cisco Unified IP PhonesSecurity Restrictions Configuring Cisco Unified IP Phones in Cisco Unified CM Purpose For More Information Communications Manager Features and Services GuideConfiguration chapter in the Cisco Communications Manager Administration GuideManager Administration Guide, IP Phone Services Administration GuideCommunications Manager Administration Guide Communications Manager Administration Guide, CiscoTask Purpose For More Information Communications Manager Administration Guide, EndUnified Communications Manager See the Footstand section on Installing Cisco Unified IP PhonesSee the Providing Power to the Cisco Unified IP Phone See the Installing the Cisco Unified IP Phone sectionUser Guide for Cisco Unified Communications Refer to Cisco Unified IP Phone 6921, 6941,Manager Terminology Differences User Guide Administration and System GuidesChapter Terminology Differences A P T E R Related Topic Understanding the Phone Startup Process, Network Setup Menu, Providing Power to the Cisco Unified IP PhonePower Outage Power GuidelinesPower Type Guidelines Obtaining Additional Information about Power Understanding Phone Configuration FilesChapter Understanding Phone Configuration Files Adding Phones to the Cisco Unified CM Database Resolving Startup Problems,Understanding the Phone Startup Process Purpose Related TopicsAdding Phones to the Cisco Unified CM Database Requesting the Configuration FileOther information for the phone Contacting Cisco Unified CM Taps Administration Tool BAT updates informationAdding Phones with Auto-Registration Requires MAC Method Address?Adding Phones with Auto-Registration and Taps Adding Phones with Cisco Unified CM AdministrationAdding Phones with BAT Using Cisco Unified IP Phones with Different ProtocolsConverting a New Phone from Sccp to SIP Deploying a Phone in an Sccp and SIP Environment ProcedureDetermining the MAC Address for a Cisco Unified IP Phone OL-23769-01 Network Requirements Before You BeginNetwork and Access Ports Cisco Unified Communications Manager ConfigurationNetwork and Access Ports, Handset, Speakerphone, Headset, Speakerphone HandsetHeadset Audio Quality See the Adding Phones to the Cisco Unified CM Installing the Cisco Unified IP PhoneSee the Network and Access Ports section on See the Headset section on page 3-3for supportedCisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6961 Cable Connections Cisco Unified IP Phone 6945 Cable Connections Footstand Reducing Power Consumption on the PhoneCisco Unified IP Phone 6921 199283 Cisco Higher Viewing Angle Verifying the Phone Startup Process Mounting the Phone to the WallLower Viewing Angle Configuring Security on the Cisco Unified IP Phone Configuring Startup Network SettingsHold Mute Speaker Before You Begin Configuration Menus on the Cisco Unified IP Phone Configuring Settings on the Cisco Unified IP PhoneUnlocking and Locking Options, Editing Values, Displaying a Configuration MenuSelect Admin Settings Press the Applications buttonUnlocking and Locking Options Network Setup Menu, IPv4 Setup Menu Options,Editing Values Option Description To Change Network Setup MenuSelect System Enterprise Phone Configure both to auto-negotiateConfiguration PC VlanDevice Phone Phone IPv4 Setup Menu OptionsDiscovery protocol, which should match the protocol IPv4 Setup Menu Options Related Topics Trust List Menu Security Configuration Menu802.1X Authentication and Status Device Phone Phone ConfigurationSettings Security Configuration Choose Applications Admin SettingsSecurity Config 802.1X Authentication Device AuthenticationConfiguring Features, Templates, Services, and Users Choose System Service Parameter and select Feature Description Configuration ReferenceSet Builtin Bridge Enable to On Configuration Device Device Settings Configuration System Enterprise PhoneCommon Phone Profile Forward Maximum Hop Count service parameter Features and Services Guide, Cisco CallFeatures and Services Guide, Call Display Administration Guide, Directory NumberUnderstanding Directory Numbers Services Guide, Call Park and Directed CallServices Guide, Monitoring and Recording Configuring the Phone to Support CallUnified Communications Manager Features Services GuideExtension Mobility chapter in the Cisco CMC Services Guide, Cisco Web DialerServices Guide, Do Not Disturb Services Guide, Immediate DivertManager Features and Services Guide, Hold Feature, see the Cisco Unified CommunicationsAdministration Guide, Hunt Group Manager System Guide, Cisco Unified IP Communications Manager FeatureServices Guide, Intercom Refer to Cisco Unified CommunicationsAdministration Guide, Message Waiting Features and Services Guide, MaliciousServices Guide, Music On Hold Unified IP Phone 6921, 6941, 6945, Features and Services Guide BargeAdministration Guide, Phone Button Features and Services Guide, QualityCreating Custom Phone Rings section Overview of Supported Security FeaturesAdministration Guide, Conference Bridge ConfigurationServices Administration Guide, Cisco Voice-Mail Administration Guide, Time PeriodJoin and Direct Transfer Policy Personal Directory consists of the following features Configuring Corporate and Personal DirectoriesConfiguring Corporate Directories Configuring Personal DirectoryModifying Phone Button Templates Click Save Configuring Softkey Templates DND Feature Configuration 6961Supported as a Softkey on Cisco Unified IP Phone Softkey TemplateSetting Up Services Adding Users to Cisco Unified Communications Manager Giving Users Access to the User Options Web PagesManaging the User Options Web Pages Enter the appropriate search criteria and click Find Click Add SelectedClick Save Selected/Changes Specifying Options that Appear on the User Options Web Pages Configuring the Phone to Support Call Waiting OL-23769-01 Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration FilesDistinctiveRingList File Format Requirements Creating Custom Phone RingsPCM File Requirements for Custom Ring Types Configuring a Custom Phone RingConfiguring the Idle Display Field Description Page Model Information Screen, Status Menu, Model Information ScreenStatus Messages Screen Status MenuMessage Description Possible Explanation and Action Administration section on page 2-10for detailsNetwork Setup Menu section on page 4-4for Select Status MessagesOn page 4-4for details on assigning a static IP Address. See the Network Setup Menu sectionNetwork Setup Menu section on If you are using DHCP, check the Dhcp serverMenu section on page 4-4for details Setup Menu section on page 4-4for details onNetwork Statistics Screen Select Status Network Statistics Port IPv4 Call Statistics ScreenVoice Quality Metrics Select StatusSelect Call Statistics Call Statistics screen displays these itemsCisco Unified IP Phone uses Security ConfigurationMOS LQK Voice streamSecurity Configuration screen displays these items OL-23769-01 Monitoring the Cisco Unified IP Phone Remotely Http//IPaddress Accessing the Web Page for a PhoneDevice Information Disabling and Enabling Web Page AccessChoose Device Phone UDI Network SetupDescription Description Network Statistics Number of Lldp TLVs that are not recognized on the phone LldpStreaming Statistics Device LogsStreaming Statistics Area Items Stream Configuring Settings on the Cisco Unified IP Phone chapter Resolving Startup Problems Troubleshooting and MaintenanceChapter Resolving Startup Problems Identifying Error Messages Choose Tools Control Center Feature Services Verifying DNS SettingsExperiencing problems Symptom Cisco Unified IP Phone Unable to Obtain IP AddressIdentifying Intermittent Network Outages Cisco Unified IP Phone Resets UnexpectedlyVerifying Dhcp Settings Verifying the Physical ConnectionEliminating DNS or Other Connectivity Errors Checking Static IP Address SettingsVerifying the Voice Vlan Configuration Verifying that the Phones Have Not Been Intentionally ResetChecking Power Connection Troubleshooting Cisco Unified IP Phone SecurityProblem Possible Cause General Troubleshooting Tips Locking Options section on page 4-3 for details Summary ExplanationDisplaying these statistics Halfduxcollisionexceedthreshold To resolve this problem, re-enable the port from the switchOperation Performing Explanation Resetting or Restoring the Cisco Unified IP PhonePerforming a Basic Reset Performing a Factory ResetMonitoring the Voice Quality of Calls Metric Change Condition Troubleshooting TipsCleaning the Cisco Unified IP Phone Where to Go for More Troubleshooting InformationCisco Unified IP Phone Troubleshooting Resources Chapter Cleaning the Cisco Unified IP Phone Providing Information to Users Via a Website How Users Access a Voice Messaging System Installing the Synchronizer How Users Configure Personal Directory EntriesConfiguring the Synchronizer Support for International Call Logging Installing the Cisco Unified CM Locale InstallerAppendix Support for International Call Logging Specification Value or Range Physical and Operating Environment SpecificationsPin Number Function Cable SpecificationsNetwork and Access Port Pinouts Network Port ConnectorTable C-3describes the access port connector pinouts Access Port ConnectorAppendix Network and Access Port Pinouts Example User Information for these Procedures Basic Phone Administration StepsClick Perform Full Sync Now Adding a User to Cisco Unified CMAdding a User From an External Ldap Directory Choose System Ldap Ldap DirectoryProceed to the section Configuring the Phone, page D-3 Configuring the PhoneExample doe Appendix Configuring the Phone Appendix Configuring the Phone Click Device Associations Performing Final End User Configuration StepsAssociate the user with the device Choose User Management End UserInstalling the Wall Mount Kit for the Cisco Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket Appendix Installing the Bracket ADA Non-Lockable Wall Mount Kit for 6900 Series Cisco Unified IP Phone Non-Lockable Wall MountComponents Following figure shows the contents of the Wall Mount kitPackage includes these items Before You Begin Install Non-Lockable Wall Mount Kit for PhoneFigure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Remove Phone from Non-Lockable Wall Mount Proceed to of Installing the Bracket, page E-2Figure F-7 Figure F-8 Protocol Features Feature Support by Protocol for the CiscoAppendix Sccp SIP Tool Numerics Barge Access portConfiguration file Creating Conference joining Configurable call forward displayDistinctiveRingList.xml file format Divert Data Vlan Days Backlight Not Active Debug Display webNavigation Programmable line button Fast dials Address book Fast dial serviceFeature buttons Applications ContactsHttp Services URL button Hold button, descriptionShared line Hold reversion Speed dialing G-4 Host Name Time-of-Day RoutingSW Port Configuration IP address, troubleshooting 9-3IPv4 ConfigurationCast CDP Dhcp Http Rtcp RTP Sccp SIP Srtp TCP Tftp TLS UDP Network Configuration webPrivate Line Automated Ringdown Plar Sccp Secure conference 5-13,G-4 Settings menu accessLLDP-MED Srst SrtpStatus messages Status Messages screen Status Messages web Stream 1 webTransfer button, description Time zone update TLS TransferVlan IN-11 Wideband codec XmlDefault.cnf.xmlIN-12
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